Quote:
Originally Posted by bnzjon My Jet would get her first service on the 1/June at Concorde Motors, Ambattur.
Minor Issues to be sorted out : 1. Boot extremely hard to close. Need some lubricants. 2. Roof beading on the rear edge be glued.
3. Squeaking noise from left side on uneven roads.
4. Tyre Noise - tyres to be checked by Goodyear guys.
5. Squeaking noise while braking slowly.
6. Fuel flap hard to close.
Post the service, i am off to Mysore and Wayanad for a week long family holiday in my Jet. |
Service report:
Issues reported and status :
1. Boot extremely hard to close. Need some lubricants - Solved*
2. Roof beading on the rear edge be glued - Solved
3. Squeaking noise from left side on uneven roads - Partially solved. There are few squeaks which appear but negligible & only on uneven roads.
4. Tyre Noise - tyres to be checked by Goodyear guys - No solution as the GY NCT5 tyres on all Jets tested are noisy.
5. Squeaking noise while braking slowly - Solved.
6. Fuel flap hard to close - Solved
*Point no. 1 is sorted out but they have misaligned the boot now. Check for the bottom part of the boot on the right hand side (the gap between the boot and the bumper on the right side). Have to now visit the servce centre again to sort out this.
The service advisor tried solving the issue with the help of body shop mechanics but they were clueless. Had to rush to office as it was already late. The delivery of the car was promised yesterday evening but was ready only by 12 noon today. The service advisor told me to collect the car at 10 am today as they couldn't wash it yesterday due to rush. They made me wait for 2 hours today.
What irked me is that i found & reported that the boot was misaligned but the service advisor was trying to convince me that nothing can be done to it and i need to live with it.
My ratings :
- Welcome at the gate by the security staff : 10/10
- Response at the reception : 4/10 (the lady at the reception was shouting for a person who can take my car but none of the staff were ready to attend to a FIAT car. Finally the CRM had to assign a SA after complaining).
- Waiting time for the Service advisor : 2/10 ( i had to wait for over 30 mins despite having an appointment)
- Customer waiting lounge : 0/10 (over crowded with drivers; heavily soiled sofas)
- Knowledge level of the SA : 6/10
- Car delivered at the promised timeline : No
- Car washed properly : 3/10 (had stains all over. Am sure no shampoo was used)
- All issues reported solved : 5/10
Overall rating : 5/10 (satisfactory)
I had no choice to choose another service centre as my car is under company lease. The Lease company has tie up only with Concorde Motors.