Re: Totally 'CAPTIVA'ted - My Chevrolet Captiva! Had an interesting experience today with Chevy and I thought I should share this on T-BHP so that it'll be of some help to others. As you all know by now, we took delivery of our car on 23rd of this month. This is what happened: Rewind - 2 months back when a SP from Sundaram Motors had come to give a TD of Captiva. This was the conversation we had during the TD. SP: Sir this Captiva comes with a cooled glovebox where you can keep your drinks chilled. You can either turn it on or off depending on what you need. You just need to rotate the knob here.
ME: Oh thats a nice feature to have.
SP: Just have a look sir, this is the knob i'm talking about. Just rotate this and you can control the air flow.
ME: Ah yes I can see that. Good thing to have in summers.
SP: Sir you also have that this etc....
I was really impressed with this cooled glove box thing. The next day after we took delivery of the car, I was just going through the manual which tells about the knob which one has to rotate to switch on and off the air flow. I went back to the car to try this and to my surprise the KNOB IS MISSING!!! There is a hole, but its sealed with some rubbery substance and no air from the AC is flowing there.
I make it a point to visit the showroom the next day. Here is the conversation with the sales guy at the showroom: ME: I was checking through the manual and I found this knob missing in the glove box to control the flow of air. Can you just confirm why its like this on a new car??
SP: No sir, sorry to inform you that this feature had been withdrawn 6 months back.
ME: What do you mean to say, its given in the manual, the other SP explained about that feature when he came for TD and now you are saying its not available. I cannot accept this. Put me to your boss.
SP: No sir its been withdrawn and the TD vehicle had it. Must be thats why he has explained it to you.
ME: What if the TD vehicle had?? Is it not your responsibility to tell me that its not available now? Even the brochure says that cooled Glovebox is a standard feature. Anyway, I want to speak to your boss.
He walks away and informs this to his manager. Here is the conversation with the manager: Manager: Sir sorry, but the feature is withdrawn.
ME: In that case, here are the keys, let this car be with you and I want my money back.
Manager: Sir we really cant do anything about this, please understand.
ME: No sorry, I cannot understand this. First you explain to me about this feature during the TD, you have it in the manual and the brochure and now you say this. You have taken me for a ride. I just cannot accept this. If you are not authorised to take decisions I want to talk to somebody who can.
(I was really furious this time)
So now he hurriedly goes to another chamber and calls the GM(General Manager) and here is the conversation with him. GM: Sir we're really sorry about this.
ME: But tell me why the hell did your people explain to me about that when its been withdrawn?? I have been taken for a ride.
GM: Sir we really dont have those intension's.
ME: You had intension's or not but its happened. Tell me what you can do about this. (He thinks for a while and then)
GM: Sir give us few days time, when you come for your first service I would have sourced all the parts required and as a special case we will install this in your Captiva.
ME: Thats more like it. But please tell your people not to fool people around with this non-existent feature. It's really not right.
GM: Yes sir we would certainly do that.
This whole episode took an hour and a half and finally they've agreed to source in the parts and install it. Attached are pictures in the manual which talk about this feature.
These people take everything for granted and thats what made me furious. Anyway the problem is now solved. Would like to know from other CAPTIVA owners (those who have bought it in the last 6 months) on the forum who had this problem.
Last edited by anantu2001 : 27th December 2010 at 22:57.
Reason: Sorry, forgot to attach the pictures
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