Dealership Experience and Initial Impressions Dealership Experience
I bought the car from Concorde Motors in Chennai. The experience was not bad, in fact some parts of it were very good. Here are my observations : - During my numerous visits to the dealership, one thing I noticed was that the AC was either switched off or not working properly. This might not be very important if not for a city like Chennai where the ACs have to work overtime.
- The SA who sold me the car, Mr. Raman, was a nice chap and knew exactly what he was selling. He was never trying to overdo it.
- All the other SAs in the Fiat division were courteous and helpful. I think they have been trained specifically to improve the customer experience which was a sore point with respect to TATA.
- Even the TATA SAs were pleasant to talk to and they never tried to put their products above FIAT.
- Had a chance to compare a Vista and a Punto side-by-side and was surprised at the amount of similarities between the two. But, at the same time felt happy to note the build quality and equipment differences.
- One not so good thing that I noted was the way in which the cars (to be delivered) were kept at the dealership. They were all dirty and some of them had broken plastics.
- I was pleasantly surprised at the attitude of the SA. He told me to call him for any issue minor/major and he will get it rectified for me. He asked me to contact him directly before going to FIAT as it seems that FIAT was very closely monitoring the whole thing. He also mentioned that FIAT had become more serious about customer service after the recent rankings in JD power (FIAT was ranked 2nd in India).
- The SA was prompt in handing over all the documents on time and also made sure that I got all the discounts that were applicable on the day of invoicing (got 5k more than the initial discount).
So, all in all it was a good experience, which I hope, continues all through the ownership of the car. Initial Impressions
Remember, I had driven a Punto at the beginning of the year and had not had a nice experience. Hence, my expectations were also low. My impressions of this Italian beauty: - The looks of the car are something, which most people would agree to be one of the best in the Indian market.
- The interiors need some improvement, and some parts just feel downright cheap.
- I found the seats to be a little hard and the power window switches felt flimsy.
- The glovebox wasn't deep enough and felt like it would come off in my hand (which it did after sometime).
- Rubber beadings were coming off in most of the vehicles in the showroom.
- Lack of storage space for bottles and cups.
The above points that I have mentioned, are before I had even started the car. I had used Hyundai as a benchmark for comparison as I had already have an i10. I was prepared for these things as I had already read about them in the numerous ownership threads and experiences of our fellow members. Now, comes the best part. I switched on the engine and slotted the gear and all the points above did not matter much. Some impressions of the drive: - NVH levels could have been better. I have compared this to a SWIFT DZIRE ZDI, which I had sat in a few times.
- When I felt the turbolag for the first time, I felt like getting down and pushing the vehicle. Guess we take some things for granted in a petrol car. I have gotten used to it now.
- Handling on the highway is top notch. Have done a couple of highway trips (slow and steady of course) and have noticed that I am much more relaxed while driving a Punto than an i10.
- I was able to take some curves at decent speeds, which I could only dream of in my i10.
- The suspension and ride quality was something which was appreciated a lot by my parents and myself. I don't even feel most of the potholes. But, be advised, I was driving an i10 before this which has stiff suspension.
- And then the usual things which are disliked by many : Rubbery gear shift and Deep clutch. My brother liked the gear shift though.
- I saved the best part for the last : Multi Information Display (MID). I am always a big fan of car information displays and after looking at the amount of info this MID shows, I knew that this would be one of the strong points for considering the car. It gives you all the info that you need and the button on the headlight stalk to toggle the info is a thoughtful design. One thing I missed though is the maximum speed ever reached by the vehicle. This could be shown for each trip (A & B).
- The inside RVM is not so good. During one of the trips I could see my co-driver's head in the RVM.
- I have scraped the front bumper a lot of times in some inclines and bad roads. I don't know whether it is me or is it faced by other Punto owners as well.
- An armrest is really needed for this car. FIAT, please provide the linea armrest in Punto as well, or atleast sell it as an accessory.
- The wiper blades are pathetic. I was driving in heavy rains on the highway and I could hear a scratching noise everytime the wipers (front + rear) went over the windshield. I even noticed some rubber stuck to the windshield after getting home. One of the wipers does not have a metal frame. Is this true with all Puntos? Have to get them changed soon as they keep scratching the windhield.
- I have not checked the mileage as I am not very keen about it. But, I am sure that it must be good as I covered close to 600 kms on a full tank with almost 1/4 tank left. This included 20% city driving (heavy traffic) + 70% Highway traffic (at 90-100 kmph) + 10% hill climbing (with some bad patches).
- The interior lights can be set to switch on when you unlock the car switch off when you remove the key from ignition.
- The window lock switch at the driver's side will lock only the co-driver's power window.
- Horn is pretty powerful and grabs people's attention immediately (much needed while driving in India).
- AC is very powerful.
The list of things goes on and on as I explore more about the car. I promise to keep you guys updated. For now, have a look at some of the pictures of the car. I will take some more pics during the weekend and will post them whenever possible. |