[uvmallya]

Originally Posted by fuel_addict

Hope the problem is solved and this does not result in a Skoda type of experience. Its harrowing to have a problem of this magnitude, makes it worse in case of a new car. Having come this far, VW should have offered you a replacement (standby) car until the problem is resolved. Or even better would be to offer you a new vehicle as a replacement.

With the amount of time taken by VW to rectify the problem it appears that they are yet to pin point the exact problem shooting point. I would be too happy to have a new car as a replacement to my car.

[nowwhat?]

Originally Posted by uvmallya

With the amount of time taken by VW to rectify the problem it appears that they are yet to pin point the exact problem shooting point. I would be too happy to have a new car as a replacement to my car.

I think all of us would be very satisfied if VW Corporate is able to quickly identify the problem and solve it soon.

As I understand from Chethan, he knows one other Polo diesel owner with the exact same problem. So it does not seem you have a lemon. Therefore identifying the problem and its fix should be the highest priority for VW.

In any case, say you get a replacement car and what if it has the exact same problem?

I am already happy that VW has taken note of this problem. This in no way reminds me of harishv and his grind, just yet.

[AvonA7]

Originally Posted by uvmallya

I have received a phone call this evening from one official of VW who said that they will be attending to the problem faced by my car. But no time frame has been given for setting right the problem.

It`s good to know that VW is very much aware of your issue and are looking into it. I can understand your feeling and appreciate the way you dealt with the dealer & VW till date. I am sure your issue would be resolved at the earliest in the best possible way.

I am sure VW is monitoring this thread, and my query is to VW : Please refer attached VW Warranty Booklet snap -

There are many things mentioned here which are unique and brilliant to know from a customer point of view. Thousands of VWs potential customer and Team-BHPians are keeping an eye on this thread and would be eager to know why

- uvmallya is not provided a replacement car
- it took your customer to post his problem in an online forum to get noticed
- is it that if tomm. say a non Team-BHPian faces this similar issue won't be attended and he/she has to run around with his/her car

An incident may happen to a car or any mechanical device for that matter, but the way it is handled differentiate a Skoda from a Maruti/Hyundai. I hope VW lives upto to its promise and the A$$ would be at par with their quality product.

[uvmallya]

Originally Posted by AvonA7

It`s good to know that VW is very much aware of your issue and are looking into it. I can understand your feeling and appreciate the way you dealt with the dealer & VW till date. I am sure your issue would be resolved at the earliest in the best possible way.

I am sure VW is monitoring this thread, and my query is to VW : Please refer attached VW Warranty Booklet snap -

There are many things mentioned here which are unique and brilliant to know from a customer point of view. Thousands of VWs potential customer and Team-BHPians are keeping an eye on this thread and would be eager to know why

- uvmallya is not provided a replacement car
- it took your customer to post his problem in an online forum to get noticed
- is it that if tomm. say a non Team-BHPian faces this similar issue won't be attended and he/she has to run around with his/her car

An incident may happen to a car or any mechanical device for that matter, but the way it is handled differentiate a Skoda from a Maruti/Hyundai. I hope VW lives upto to its promise and the A$$ would be at par with their quality product.

I got a phone call this morning from a VW person apologising for the inconvenience caused to me with problem faced by my car. He asked me to bring the car to the dealers workshop today and said that they would repair the car to my satisfaction and return it. Here I would like to mention that my car was at their workshop during last week for almost 5 days and the VW people has been attending to it without getting any positive results. What is the guarantee that the car will now be set right within 4 or 5 hours as promised by him? I have already returned to my city Mangalore, today and would not like to keep shuttling between Bangalore and Mangalore every now and then without any concrete assurance in writing from VW. I have already spent quite a lot of money on this excercise.
Regarding the warranty procedure/assurances mentioned in the booklet, until now VW has not offered me anything. Sad but true, and I look forward to seeing VW sticking to their warranty guidelines.

[MAS]

@uvmallya.. I feel the pain you are going through.

What is the use of spending millions on advertisement (the talking add) without spending anything on setting up customer service, other than just printing booklets.

I was very impressed with the POLO, but this thread single handedly is tearing things apart.

Act now VW or else you will be in the same boat as Skoda.

MODS - Please change the name of the thread to a more appropriate one.

[uvmallya]

Originally Posted by MAS

@uvmallya.. I feel the pain you are going through.

What is the use of spending millions on advertisement (the talking add) without spending anything on setting up customer service, other than just printing booklets.

I was very impressed with the POLO, but this thread single handedly is tearing things apart.

Act now VW or else you will be in the same boat as Skoda.

MODS - Please change the name of the thread to a more appropriate one.

They have a big budget for advertising on sales promotion. But when it comes to after sales service is there any budget at all?

[specialist1968]

Very sad state of affairs. Someone who has invested in a relatively new brand (in India) is being treated in a bad way. A replacement car should have mitigated the pain. When my 9 year old alto had to stay in the workshop for a long period, I was given a replacemnet (that too a swift!) by Popular Trivandrum till my car was delivered. The omni present *** and dealerships combined with quicker availability of spares avoid longer stay of vehicles in the workshop.

[nowwhat?]

Originally Posted by specialist1968

Very sad state of affairs. Someone who has invested in a relatively new brand (in India) is being treated in a bad way. A replacement car should have mitigated the pain. When my 9 year old alto had to stay in the workshop for a long period, I was given a replacemnet (that too a swift!) by Popular Trivandrum till my car was delivered. The omni present *** and dealerships combined with quicker availability of spares avoid longer stay of vehicles in the workshop.

In this context, I think we need to define the terms a bit more clearly.

loaner car: a car that is lent for one that is under repair.

replacement car: a new car substituted in place of the old car.

I used the typical American English definition above. I also see that VW has mentioned "replacement car" in the warranty booklet when they actually meant "loaner car".

While I believe that uvmallya should be entitled to a loaner car, I think it is perhaps a little early for a replacement car. I had asked earlier for the timeline of problems, repairs and correspondence, but that is still not here.

I also fail to understand how VW Downtown has no culpability in this incident at all. Sure they may pin the blame on VW for this, but to absolve them entirely is another thing altogether. In the past I have seen that VW Downtown is the one who had a lackadaisical attitude, not VW.

By the way AvonA7, I did not receive the same warranty booklet you did. Perhaps they are giving it only in Pune?

[uvmallya]

Originally Posted by nowwhat?

In this context, I think we need to define the terms a bit more clearly.

loaner car: a car that is lent for one that is under repair.

replacement car: a new car substituted in place of the old car.

I used the typical American English definition above. I also see that VW has mentioned "replacement car" in the warranty booklet when they actually meant "loaner car".

While I believe that uvmallya should be entitled to a loaner car, I think it is perhaps a little early for a replacement car. I had asked earlier for the timeline of problems, repairs and correspondence, but that is still not here.

I also fail to understand how VW Downtown has no culpability in this incident at all. Sure they may pin the blame on VW for this, but to absolve them entirely is another thing altogether. In the past I have seen that VW Downtown is the one who had a lackadaisical attitude, not VW.

By the way AvonA7, I did not receive the same warranty booklet you did. Perhaps they are giving it only in Pune?

I have mentioned in my thread that the defect in the car was observed while I was driving it to Mangalore from Bangalore after taking delivery. The dealer was informed about the problem on the very same day. Again I took the car on the 16th of August for rectification of the problem. On 17th when the problem persisted they offered to change the turbocharger which was causing problems and said it would take 3 weeks more. The car was in Bangalore all the while without being used. After the part arrived on 14th September the car was with the dealer who changed it but the problem persisted. I took back the car on 20th September from their workshop without the problem being rectified. This is the detail datewise info regarding the cars history of going/coming from the dealers workshop.

[srishiva]

uvmallya, should be harrowing to go through this experience when one is expecting to enjoy the new car. When I see companies unable to identify the problems it casts doubt on the design and hence reliability of a product. I am sure the dealership is in touch with VW and the ball rests with VW now.

On a lighter note, see if you can get a dealership in Mangaluru for your troubles!

[uvmallya]

Originally Posted by srishiva

uvmallya, should be harrowing to go through this experience when one is expecting to enjoy the new car. When I see companies unable to identify the problems it casts doubt on the design and hence reliability of a product. I am sure the dealership is in touch with VW and the ball rests with VW now.

On a lighter note, see if you can get a dealership in Mangaluru for your troubles!

I have not been able to really enjoy my new car. Yes the ball rests with VW to identify/resolve this problem. Hey for your information, a dealer has been appointed at Mangaluru and would probably start functioning within a couple of months.

[ajmat]

but I suggest you let the BLR dealer resolve the problem for now. The Manglorian person will take six months to stablise

[Latheesh]

It is not good experiencing these type of problems with the new car. Hope the issues will get resolved soon by VW.

I have forwarded this thread link to my friends who are considering to buy VW. Their purchase decision will be based on VW reaction to this issue.

[poloman]

That is going to the other extreme. There are tens of Polos on the forum with no issues reported.
One major hindrance as it turns out is the lack of competent dealership in uvmallya's hometown.

[uvmallya]

Originally Posted by ajmat

but I suggest you let the BLR dealer resolve the problem for now. The Manglorian person will take six months to stablise

I have been in touch with the Bangalore dealer all along since the delivery of the car. They have done their best to resolve the problem. Even the VW people who had been at the workshop in Bangalore could not identify and rectify the problem. Ultimately it is VW who has to set right the problem through their dealership in Bangalore. I am not waiting for the Mangalore dealer to set up shop and go for setting right the problem in Mangalore.