complaints and rectification
The issues:
1. A noise from back coming from nowhere (probably from left rear door) on getting down potholes . This had been coming right from the First service
Issue Resolved
Adjusted the Door links For each door + rear LH door lock adjusted and tightened to 1250 nm torque
2. There was a tick tick sopund coming from my right front window and 3 tick sound coming on opening and closing left front window
Issue resolved
Right door link rod corrected
FR-LHS door winder for power window Regulator Lubricated
3. Headlight allignment focus issue
Head lamp each removed and refit Headlight focussing done
Not yet checked - As i couldnt drive yesterday night
4. Allignment car veering to left minimally
Wheel balancing done along with allignment
5. Wiper squeaking and wobbling issue again coming back
Wiper Arm front R and L itself and the both blades Replaced under warranty
Have not checked . Will check when rain comes
6. Slight stiff ride, Especially bumpy on right rear side
Issue resolved - R/R Lower link ball joint replaced , Suspension Bush checked
7. Underbody inspection and dinitrol protection 2nd inspection
Done- Full Body dinitrol antirust treatment 2 nd inspection checked and redone in a few specific areas of scrapping
8. Engineguard scraping bent
Straightened now. but since it is very flimsy It is likely to bend again . I have to be very careful over the bumps now
9. Gear knob vibration
It is normal. no abnormal vibrations felt. probably because of the engine guard issue
10. A/C cooling ineffective -
Checked. Cut off and cut in point were respectively 6.5 degree and 8 degree.
A/C pollen filter changed
And believe me A/C was fantastic when i came back riding the car
11. Sound ( tak tak )coming from RHS front wheel occasionally
Balancing and allignment will resolve the issue
other things done were
12. A big scratch was there on the rear left fender which had happened on the day before the service . It had happened when i was reversing the vehicle and my vehicle brished on the left with my hospital duty doctors vehicle . Never realised the damage was much, so didnt get down from the vehicle that day
. It was the SA who brought it to my notice on the service day. My face hung!!. Got it repaired and repainted now
13. Engine oil , FF, AF, PF, OF, Windscreen wash Done and 2nd service was done as per the schedule
Review
The quality of service at concorde has immensely improved. This is one of the very rare times that i have come smiling out of TASS. I was very happy with the way they have washed and cleaned my car and attended to all the issues which i have told them.
Main improvement is the way the service advisor taking care to explain me the things which was carried out pointing each issues i have told him and the necessary steps taken.
And this is the first time all the issues raised by me was looked into. earlier they used to leave one or two.
Infact to get my confidence the SA had taken me for a test drive in my car before paying the bill
Out of topic
Mr. Murali Subramaniam has been posted as a Technical works and approach manager for the southern region. it is he who takes care of the attitude of the TASS and its recruits. He has been personally posted to make the linea and punto customers feel good and to prevent the mechanics and others to get away from the indicab and safari mindset
Mr.Raja, the body shop manager is very dedicated . He takes good care of the car and tells the truth. He keeps the customers updated about the works being done then and there. he says " it is a challenge to work for customers like bnz jon , me and others ( a couple of other lineaand punto owners) who are pretty informed about each problems through team-bhp. It is by working to please them that he can grow".
I have posted what he has done about a sticker issue in binze johns thread. This shows how much the attitude of the TASS has changed
The Rusting issue: Overall 4 cars have come for rusting issue to concorde ( 2 punto and 2 linea including bnz jon's) out of so many cars they have sold. The rust in the shock absorber mount screw studs and engine near the belt is normal as it is made of cast iron. The person took me to various linea and punto even a manza in workshop and showed me . They all including thy self car had rust only in those two places.
But the rust on the bonnet mount screw and the doors are not normal and needs to be taken care of .
It seems fiat has put a red alert on all the dealership to report the case of abnormal rust and are willing to take countersteps to resolve all the issues ASAP.
So take your car to Tass as soon as possible If you find rust in abnormal areas and get the thing resolved.
Fiat also has made a protocol that any car standing in the workshop for more than 2 days should be informed to the topbrass of the region. This is to take care of the Parts delay issue. Seems a few parts are needed to be shipped from ranjangaon and it should not take more than 2 days to get the things resolved if the parts are not available at TASS.
Fiat is also shiiping all the parts that are frequently required to the dealership and is to be stocked and replaced then and there.
The Manager and Mr. Murali was talking about some free service camp to be held in Tamilnadu on feb 27,28. I managed to overhear. i dont know whether it is for Fiat or TATA vehicles
Will scan a pic of the bill and post it for you tonight. Until then
All Is well !!
PS: I have to really thank Binze John Who has fought along side me to see this change in attitude of the TASS.
Kudos to him and TASS
Dr.Ashwinkumar