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Originally Posted by ShyamSCrdi So things did go the way they had to. Great news pras. Do give us the detailed update on what happened and how the experience was. AND EVEN HOW THE CAR IS BEHAVING NOW . |
Well heres my long story again!
The service manager kept me informed through the week about the status of the parts and all that, and if we were in line for getting the job done on saturday. As promised he gave me a ring on friday evening and confirmed that saturday morning would be fine.
I reached the service center by 820 (they open at 830) to avoid the rush of cars coming in. He was surprised that I had reached early, but didnt make me wait for even 5 minutes and drove the car right into the bay. He had even arranged for the technical advisor who has been working on my car all these days to come in (saturday is normally off for him) specially for me.
I remained by the car throughout verifying what they were doing and to see what the issues were. After the initial 5 minutes or so of intense discussion of the complaints i had, signing the job card and putting the mats, steering cover etc to make sure everything was kept clean, they took apart the dashboard completely. All the bolts came out, steering wheel was checked, the complete plastic part comprising the dashboard, the vents, stereo everything was removed. He also removed the plastic part in front where the wipers are fitted and cleaned that part (there were a tonne of leaves inside) and they tightened everything thoroughly and made sure the steering wheel linkages were properly fit. He found no faults in that and I gave him the green signal to start putting everything together again after verifying that all was well and good.
I told the manager about my experience with the nippon manager, who instead of attending to my faulty stereo was busy trying to tell me 10000 rupees worth of fitments that i can put in my car to improve sound quality. Though its not his responsiblity he has spoken to nippon guys and arranged for a new stereo to be delivered t my house in a few days. I am very convinced that the stereo is faulty, and he has assured a replacement immaterial of whether its in proper conditon or not. The center facia has been replaced and the right side ac vent is pending replacement which will be done with the stereo system. The dashboard is finaly quiet now, and I only had to bear the expense for the engine oil and oil filter. He cleaned and fitted back the air filter saying since I havent covered too many km yet I need not change it. They verified all suspensions and shocks, the brakes and all the other small things that are to be checked during 2nd service.
I have now got a very good rapport with the 2 managers and the technical advisor. The service manager especially is a very nice educated guy and he was even kind enough to arrange for a car to take me home for lunch. All in all, hats off ot hyundai for accepting their mistakes committed during 1st service and taking complete care of me. Though its been a bit late, its always better late then never! Its such a welcome change after seeing a lot of the horror stories that people have faced with other companies (read ford, skoda, maruti). If only hyundai would take the cars that they release here into better consideration and think in terms of VFM for the customers (read i20s poor engine, getz crdi and its total lack of features, verna without airbags).
Though I must note, that I saw a lot of cars yesterday at the srevice station that looked like they had not been cleaned since their owners took delivery of the car. The interiors were filthy and the cars looked like they would fall apart, yet they were demanding that hyundai take good care of the cars. I strongly believe that the reason why the manager was so happy to take full responsibility of my car was because I have maintained it impeccably, and it saddens me that people spend so much and later dont bother to maintain their cars, and then later create a racket at the service center.
My beautiful car is finally back to her best, and since I wasnt too happy with the final fit of my dual-tone steering cover I also got that redone yesterday evening (pic attached, not great quality). Lot of guys have been PMing me asking about the shop. Here are details again for those who are interested:
Choice Seat Zone, New college complex, peters road, royapettah, chennai.
You can contact Mahesh - 42104021 / 9840747705, and tell him my name (prasana, verna, real earth) and he will do a very good job with your car interiors. I stay just 2 minutes from there so do gimme a call as well, I would love to meet more tbhp members, Ive already met a few at his shop itself, when they went after seeing my interior snaps.
Thats all from me for now! Just awaiting the 2 remaining spare parts in a few days time, and the beast, that is my beauty will be back to the way she was before!!!
Hoping to put up a long(er) term review eventually when I start to munch more miles!