Quote:
Originally Posted by predatorwheelz Pras,
After reading through the entire thread, I want to share my verna ownership experience with you. Dont blame me if this starts to sound like "Ripley's believe it or not".
I bought my CRDI SX ABS (Ebony Black) from Spring Hyundai in Kolkata. Took delivery on 27th September 2008. A lack of experience made me source the sunfilm, floor mats and teflon coating from the dealer. Later found out he had ripped me, as his rates were atleast 50pct more than market rates.
Like you, the dealership had promised me a "pick up & drop" option when I bought the car. When the time came around for the first service, the service centre lady promptly told me that they had a shortage of drivers and I was to drop the car at the service centre myself if I wanted a service! Fortunately for me, I had taken the local sales manager's mobile number during the sale. Called him up and threatened to go to consumer court if promises made during sale were not met! The guy relented and sent over the showroom driver to pick the car up. Hope this doesnt become the normal routine everytime I need a service.
Like you, the car came back sparkling from the 1st service. But within a few days, there started a rattling noise from the extreme left part of the dash. Still persists. After reading your post, it seems quite possible that the service guys screwed up my car's AC vents too. Will take it up during the second service.
Like you (again ), I was told by the sales guy (before the sale) that an aftermarket headlamp replacement will not void the warranty. But when I sent the car for its first service, the service manager strictly told me that any electrical parts replacement will void the entire electrical warranty!
Incidentally, the delivery guys at the service centre screwed up my insurance papers (they gave my wrong address to the insurance company) as a result of which the actual policy has not yet reached me. Been driving around with the cover note. I believe you had some documentation issues during delivery as well?
So here's a question. If 2 of us - staying in completely different parts of the country have such similar experiences with the same car, is it safe to assume that there's a pattern emerging? Is a company like Hyundai - so renowned for its customer satisfaction - finally giving up the ghost?
In all other respects, I've had a wonderful ownership experience with my Verna. The engine is a monster, and the car (despite a soft suspension) lives up well to my hard driving. Till date, regardless of my driving, the mileage has not fallen below 13 kmpl. Just wish the company pulls its socks together and stops giving out dealerships/service centre rights to such idiots. |
@predator I dont mean to degrade our country in anyway, but yes, the fact is that most issues arise because of lack of discipline and negligence on the part of the authorities/technicians etc.
After studying in bangalore for 4 years I have been working in chennai for about 5 or 6 months now, and to be honest I have had an issue related to every small thing here (both car related and non car related). I am constantly having to shout at customer care executives or receptionists or technicians, demand a meeting/call with the higher authority or supervisor or service manager or something and get my point across to him by giving them the most innovative and choicest of dialogues.
I made it a point to express my complete experience with hyundai here on this public forum so that everyone who reads it will be prpeared for the kind of treatment that a consumer is put through in india. Sadly, I went for HMP only because it was recommended as a company showroom, and it pains me to see that there are useless service engineers and technicians there who are incapable of doing anything more but use a screwdriver to turn a couple of screws and claim that a job is done.
As stated in a previous post, it was not until I blasted the service manager and made a huge racket at their showroom that he took iti nto his hands to send a guy to my office and then my home to have the issue fixed. But still the prob lem was nott otally solved. They told me that my stereo system was spoilt and that was another cause for noise. Yesterday i took the troubles of going all the way to the nippon service center to have it checked, and that guy opens it up and tells me that the system has no issues what so ever, the center facia has only double tape on it and most of the clips are missing or are metal clips and not the plastic clips and thats the reason for all the noise. Its sad that I cant trust my car with the company showroom and expect to have it returned to me in the same condition that i gave it to them.
Yes, I do feel that hyundai is taking us for a ride. But why? The company is primarily of foreign origin. Countries like japan, korea and china may not be proficient in english and stuff like that, but they have the one thing that we lack and that is discipline and awareness. Unfortunately, in india most consumers are negligent or ignorant (this may not be his/her fault), and other people just dont care. The problems start here, and then everyone ranging from the sales person to the dealer to the service center to the manufacturers themselves take advantage. To be quite honest, I dont think we can just blame hyundai for this. The reason they take us for a ride is because there are so many people who are not aware of the things that can go wrong, hence customers like us who know what we are doing also suffer in the process.
I know that my feelings expressed above may court many comments from other members of this forum, but this is a personal opinion. I would like to take this chance to again mention, that tbhp deserves a lot of credit for spreading awareness regarding every tiny aspect of the auto industry, ranging from choosing a car to buying it to maintaining it and even the reselling part of it.
Coming to your points, let me mention some of the brighter aspects - while buying things like teflon coating and sun film at the dealer may rip us off, at least if the job quality is not good you can go and stand at their doorstep and claim big time for their poor work, as opposed to getting it done at a random shop, and then suffering in case things do go wrong. But yes, stuff like interiors work, are not worth getting done at the dealer, and I'm extremely happy with my investment on my interiors that i got done outside.
Even I wasnt to happy about the service pick up and drop thing. But given that I had a lot of minor issues during 1st service, and after my experience with hyundai so far, by no means would I like to hand my car over to one of their drivers. 1) I dont know if they can be trusted 2) You dont know what condition you will get the car back in. 3) When you personally go there and explain the problem they dont have the IQ to understand what your saying and treat the problem, I dont see how we can expect some random guy to come and pick it up and expect them to communicate the issues with the eventual technician.
Personally, I would suggest to everyone that they personally do the dropping and picking up of the car during service. I dont know if a thread exists on the forum that educates people about the things to do on "service day" ( I didnt find it). It would be great if the mods can create a comprehensive list of things to do during service drop and pick up (similar to the to do list on the day of delivery, i loved that article).
I suggest that you dont wait till 2nd service. The reason that they got the job done eventually on my car was because i pestered the hell out of them. I made constant visits to HMP at my expense and irritated them and shouted at them until they had to do something about it, because I would make it a point to create a scene in front of other customers and I know thats where it will hurt them the most. Once you wait till 2nd service they will claim it as wear and tear and cheat you again. Also, if its a rattling problem ensure that you take them for a TD of the car on a route that you take everyday, and drive the car yourself so that your simulating exact conditions. Have them take the dashboard apart, fit everything properly. Check everything from ac vents - front facia - stereo system - door panels - ORVM - i even had to have padding done on my rear speakers because that was an issue as well. Supervise them and watch their every move. Keep engaging them in dsicussions regarding exactly where, how and when you get noise and what kind of noise it is. I made a lot of funny noises during my painful process. Yes, I felt like a real idiot, but I wasnt going to let them turn me and my beautiful car into a pauper.
No I dont think I had any documentation issues during delivery. In fact even the RC was ready in the stipulated time that they mentioned. Just that delivery got delayed because it was a continuous 3 day bank holiday and the cheque didnt clear as scheduled.
I have had a wonderful experience with my car as well. My uncle with his fiesta keeps trying to tell me about how his suspension is better and blah blah - I'm sure he wont feel the same way when I smoke him (and I did it too the other day)
. I get good mileage as well for my turbo-charged-aholic way of driving and I wouldnt trade her in for anything else in the world.