Re: Force Gurkha 5 Door Review | Ownership report of Cosmos Quote:
Originally Posted by vedantpatkar17 Nice review! In my opinion, Gurkha is probably one of the most capable Indian car. By the way, how has your experience been with Force’s after-sales service? I’ve heard from many people that it’s not very satisfying, and that’s probably one of the reasons it’s not the preferred choice for most buyers. What are your thoughts on that? |
Thanks Vedant. Indeed its one of the most capable Indian cars.
I also had heard of negative experiences, and I was actually prepared for it. But my experience so far has been positive enough to prove all of that is nothing more than hearsay. Let me cite a few instances when Force provided the required support on time.
1. I was going to start a long trip and discovered issue with diff lock indication. It was around 1800 hrs and service centre was getting closed. I called up service manager at Poomkudy Force in Kochi. They asked me to come. They worked late to rectify my issue.
2. One more time while on Kochi-Ranchi trip, I observed coolant leak before starting day 2 at Bengaluru. I called up Khivraj Force. In spite of being jampacked on that day, they entertained my case on priority and rectified the issue. One hose clamp was retightened.
3. Last month, while I was joining traffic at a busy intersection in Kochi, one reckless autorickshaw banged my front bumper from right side and damaged it. Will put details in other post. So entire bumper had to be changed. They didn't have ready stock so service center placed order for it which was promptly dispatched. The logistics company made some goof-up and some spare parts box was misplaced. Due to that I sensed delays in repair job. I escalated the issue with FM. I could see the logistics company wake up from sleep and reroute the misplaced spares.
4. For a car which you use for offroad and long interstate tours, service support at different locations is very important. I have experienced how Force extended that support to me at a remote location close to Vijayawada.
There are few more examples. All in all, my experience so far with after-sales support has met my expectations. Sometimes exceeded too.
The other day, got a call from my sales person that their regional sales Manager is in town and would like to meet me. They came to my office, interacted with me and took my feedback.
That shows they are putting in efforts to connect with the customers. |