BlackHawk's First Service and 1000kms update
Ownership Experience after 1000kms
The mandatory 1000kms pic:
The Good:
- The Scorpio N is surprisingly easy to drive for its size even within the city, thanks to the super-light steering and easy controls.
- Super-comfortable driving position coupled with great visibility all around makes it very easy to manoeuvre in the city as well as on the highway.
- The 370nm torque for the Manual variant might seem to be on the lower side, but it has enough torque to get up to speeds even with 7 people on board (mind it, it's no hot hatch!)
- There is a noticeable amount of diesel rumble at low RPMs, but past 1500 RPM, up to 3000 RPM, the engine is absolutely refined and silent by diesel standards. So much so that a lot of my friends who do not know much about cars thought it was a petrol.
- The turbo lag is very well contained and does not require a lot of gear changes.
- The body roll is surprisingly well contained for what is a BOF vehicle. Coming from low-slung, nimble cars, my expectations were pretty low, but I was blown away by the composure it showed on the bends.
- High-speed stability is absolutely brilliant, and nothing unsettles the car at high speeds.
- The headlights do a very good job, and the cornering function of the fog lamps works really well.
- The AC is an absolute chiller, and the ventilated seats work flawlessly well even when the speed is set to 1, in Bengaluru weather.
- Decently wide cabin coupled with a relatively flat floor, makes it pretty comfortable for 3 people in the second row.
- The Adrenox app works flawlessly well and has not glitched to date (Touchwood!)
- The wipers are of very high quality and do a great job of cleaning the windscreen in no time along with the washer spray.
- I am averaging 10-11 kmpl in medium to heavy Bengaluru traffic and 14-15 kmpl out on the highways, which is very respectable for a car of this size.
- As most people might think, other road users do not get scared or move out of your way due to its presence. It is a good thing for me as I was never a fan of "Road Presence" or bullying people off the road. Coming from the small Swift, it just feels very normal.
- The TPMS is a boon, especially when the fuel stations are crowded, and it is difficult to get the air checked. The TPMS has proved to be very accurate to date.
The Bad:
- The steering is very very light, although a boon in the city, it does not weigh up very well at high speeds and hence does not provide much confidence.
- The brakes are very strong, but are not the most progressive. The initial bite is very strong and can scare you silly if you are not used to it. The brake pedal feel could have been done better.
- There is a noticeable amount of vibration when turning on and off the engine.
- Even though the suspension is very complaint, there is no escaping the fact that it is a BOF at lower speeds when you go over broken patches. The BOF jiggle is very much present.
- The gear shift quality is not the best and can get a little notchy
- The clutch, even though on the lighter side, has a very long travel.
- The lane change indicator is very sensitive and turns on the indicator itself most of the time.
- Auto headlights are very sensitive and sometimes turn on even when there is enough light.
- I am not an audiophile, but I find the so-called "12 speakers Sony Surround sound" system to be average, gets the job done nonetheless.
- There is a slight delay in the horn, it takes a split second to actually sound the horn after pressing the horn pad.
- The bottle holders on the door are not deep enough to hold a 1L bottle, the cup holders near the handbrake and the ones on the rear centre arm-rest have rubber bushes to keep the bottle in place and avoid rattling, which again makes it difficult to fit 1L bottles.
- The engine becomes boomy post 3500 RPM, but 9 out of 10 times you wouldn't and shouldn't be taking it there, so it should be fine.
The Ugly:
- Even after 1000kms, I am just unable to wrap my head around the fact that there are no height-adjustable seat belts, it rests at an awkward position near my neck which makes it very uncomfortable.
- The auto wipers have a mind of their own, you are better off with using them manually.
- The hill hold assist activates only 6 out of 10 times, so you cannot rely on it completely.
- Mahindra has provided just 2 parking sensors at the rear in a car which costs almost 30 lakhs which makes it difficult to rely on them while parking in tight spaces.
- The frameless auto-dimming IRVM has an outline that reflects high beam lights, which defies the very purpose of the auto-dimming function! They could have just provided a framed IRVM if they could not get it right!
- Android Auto / Apple Carplay disconnects randomly, just like in any other Mahindra car, in such scenarios, I go to the home page and hit Android Auto, it auto connects again within a few seconds.
- Absolutely no AC vents in the 3rd row, which makes them suffocate if at all anyone bothers to sit there which is already cramped.
- Mahindra decided to fit my car with Bridgestone Ecopia tyres, which is the last one I would have opted for.
- The centre console is a fingerprint and dust magnet. Piano black is never an answer for anything in India.
Service Experience (1st Free Service)
The BlackHawk completed 1 month on the 20th of October, which was a Sunday, and hence, I booked a slot at 10 AM with Ananth Cars Bannerghatta Road. Reached on time and handed over the car for service, the assigned service person asked me to remove all the valuables from the car, including the SD card of the dashcam (not sure why, maybe they do not want us to see what they do during the service?) The 1st service includes only a checkup and does not include any oil/fluid changes.
The advisor informed me that it would take 1.5 hours and I could either wait at the lobby or he would call me once it was done. I was sure it would not be done within 1.5 hours and hence I left asking him to call me once done.
Got a call at 2:30 PM, and the car was ready to be picked up. Upon reaching, the advisor informed me that there were no issues and the next service was at 10k kms or 1 year (whichever is earlier). The car was not cleaned properly and it was quite dirty inside and out for which the advisor gave an excuse of rain (It had not rained the whole day). I mentioned the same in the feedback and left.
The total bill was 0 as expected.
The mishap on 20th October
After returning from the first service, I had parked the car in front of my house for a couple of hours as I had to go out again. It was parked completely off the road where I would usually park. While leaving, I noticed a hole on the front bumper on the right side, near the fog lamps. My heart sank and I tried to check the CCTV footage in my house which almost covered the car's parked area, but could not make out anything. Everything was fine while leaving form the service centre and nothing had happened on the way back, so even after a couple of hours of brainstorming, I could not conclude on how it happened! I finally gave up and decided to get it fixed the next day.
On the 21st, I visited the same workshop to get it fixed. The body shop executive informed me that the bumper has to be changed as there is a hole which cannot be fixed, the picture below for reference:
The bumper was not readily available with them, but they had already placed an order for 5 units that would reach them within 2 days. The executive gave me an estimate of 13,260rs. I paid an advance of 3000rs and left.
23rd Oct: Got a call from the executive and he informed me that they had received the bumper, he would get it painted and keep it ready by the 24th morning, so if I drop the car off in the morning, it would be fixed by the evening, I agreed.
24th Oct: Dropped the car at 10 AM and collected it by 6 PM. The job was done on time, but was not washed properly once again! It had rained on that day, knowing he would give the same reason again, I just ignored it and left. To my surprise, the final bill was less than initially estimated, a copy attached below:
Since the front fog lamps and sensors are not a part of the bumper, it is easy and cheap to replace the bumper. Kudos to Mahindra for that.
Not the best thing to happen on the day my BlackHawk completed 1 month, but thank god it was nothing major, and it did not happen while driving or due to my negligence! So, everything ended well, and the BlackHawk continues to be an enjoyable companion and I absolutely love the choice I have made. Zero regrets!
Ending the post with a few pics for viewing pleasure
Tell me you are a BHPian without telling me you are a BHPian
"You can go fast, I can go anywhere" Not that the Scorpio N is slow, but with weight over 2 tons and aerodynamics of a refrigerator, it isn't fast either. (Perfect placement of the sticker?)
Flexing the sideway opening boot door.
Takes 1.5 slots at the office parking, cause "Big Daddy" lol
BlackHawk's first Ayudha Pooje:
That's it for now folks, hope it was interesting and insightful. Open to answering any queries on the thread or in the DMs.
Cheers,
G13BB