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![]() | #31 | |
BHPian ![]() Join Date: May 2006 Location: Mumbai
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| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA Quote:
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The following 2 BHPians Thank jalsa777 for this useful post: | digitalnirvana, Prashant1286 |
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![]() | #32 | ||||||
BHPian Join Date: Nov 2021 Location: India
Posts: 79
Thanked: 419 Times
| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA Quote:
I was also not a Tata fanboy but this car has converted me. As you said, the suspension setup and the mile munching capability of this car is a benchmark, especially if you factor the price at which it offered this. Quote:
Yes, there's only a whisker of difference in terms of time between both our cars, but mine still has the older ICE with physical buttons. Its not the one with a 7 inch touchscreen. How's the user experience with Carplay/ Android Auto in the updated ICE? I haven't experienced it, hence asking. Quote:
You must pen down your experiences with the car. It would be a great way of sharing your experiences and would definitely benefit newbies like me. I have noted your recommendation for ADON-D. Will try it in the next refueling and share my experiences. Quote:
You have a lovely car there ![]() A long trip in hexa is indeed a bliss. Hopefully I get another one soon enough! Quote:
Your experience with Tata has instilled a lot of confidence in me and has mitigated a bit of anxiety that I had about TASS. It was indeed a push from my better half that manifested in this entire episode. I am glad that I paid heed to her advice, after all a happy wife is a happy life ![]() I am interested in knowing a bit more about Uglare HIDs that you have installed. I shall DM you for that. Quote:
All the best to you. I hope your cross country trip materialises soon. I can tell you that it is a memorable experience that is bound to stay with you for sometime. Do take RSA though, and plan your halts well. Thank you jalsa777! This assurance coming from you means a lot! How is your Hexa doing? You mentioned about some issues about the electronics of the slushbox in this (Engine head replacement on my Tata Hexa) thread. I hope they are resolved now. Also, it would be great if you could share what these issues were and how were they mitigated? Thanks again! | ||||||
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![]() | #33 | |
BHPian Join Date: Jul 2015 Location: Bengaluru
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| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA Quote:
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The following 2 BHPians Thank kovilkalai for this useful post: | digitalnirvana, Prashant1286 |
![]() | #34 | |
BHPian Join Date: Nov 2021 Location: India
Posts: 79
Thanked: 419 Times
| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA Quote:
I tried to DM you but unfortunately I can't. I have to upgrade the low beams on my car. Could you please share a little more details about the Uglare HIDs that you mentioned. Where did you get them installed from and for how much? Have they given you any trouble? Lastly, if you can share a few pics, it would be great. Thanks! Prashant | |
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![]() | #35 |
Newbie Join Date: Jun 2011 Location: Bangalore
Posts: 23
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| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA Hi Prashant, I sourced it from their website, based on others experience. https://www.uglare.com/product/55w-a...nversion-kits/ Reach out Abhishek +91 98189 52900, he is very helpful I have now used it for 1+ yr and no issues. It is good for most driving scenarios particularly highway drives @100kmph. Occassionally in cities with ambient lighting it is so-so. I got it installed at TASS in Bangalore. It is plug and play. Only word of caution is place and secure the ballasts such that they don't come in contact with metal surface. Can lead to trip meter/fuel average reset. |
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![]() | #36 |
Senior - BHPian Join Date: Jul 2020 Location: Hyderbad
Posts: 1,040
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| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA Wow, that's a fantastic looking car. Never for a second doubt your choice, it's spot on if you ask me. I hated the Aria for it's looks but thought of actually picking a used Hexa. But again, given my usage and the challenges with a huge car, I opted for the 3OO. It's a stunner and well built. Coming to features such as Android auto and the weak low beam, you can always look for after market installation. There are some really good decor shops out there that do a wonderful job without spoiling the warranty. You can look at those options. A the price you have picked this beauty, I'd say it's a steal. Wish you many happy miles of driving! |
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![]() | #37 | |
BHPian Join Date: Nov 2021 Location: India
Posts: 79
Thanked: 419 Times
| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA Quote:
The XUV 300 is quite a capable car in itself. Wish you a blissful ownership experience and many happy miles with it! | |
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![]() | #38 |
BHPian Join Date: Nov 2021 Location: India
Posts: 79
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| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA Update 1: Functional Accessories Recently added a few functional accessories to the Hexa. Though I am not a fan of bull-bars, this rear guard was added to avoid battle-scars caused by two-wheelers and auto rickshaws in the urban environs. ![]() This roof carrier was added in-lieu of the aftermarket Innova Crysta Roof Rails that the previous owner had installed (hate Tata for deleting the roof-rails from 2019 Hexa!). The intended use will be to carry bicycle(s) overhead for which I shall get a custom bracket fabricated soon. This does not spoil the aesthetics much, but does cause a bit of wind noise. The wind noise starts at about 58 kmph and reduces considerably beyond 72 kmph. The noise is perceivable only when driving without music and with the HVAC blower off. Whenever the Music/ AC is switched on, the noise is masked effectively. ![]() Another functional upgrade was addition of these mudguards which reduce the ingress of mud/ water into the door-pads when driving in rainy/ slushy conditions. The mud on the side skirt denotes the problem in the original design. ![]() In order to increase the visibility by night, the fog lamps were updated with switchback LEDs. These change colour to White/ Yellow on alternate on/off cycles. The LEDs are bright enough and yellow light is a boon in poor visibilty/ rainy conditions. Do notice the colourful hues of sunset-sky in the Nilgiris! ![]() ![]() |
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![]() | #39 |
BHPian Join Date: Nov 2021 Location: India
Posts: 79
Thanked: 419 Times
| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA Update 2: The Hexa is Three-year-old Now. The car completed three years yesterday. The current Odo is just shy of 39k clicks. She's still pleasure to drive and a beauty to look at! ![]() ![]() No rattles whatsoever- speaks volumes about the way she has been put together. I'm coming from Swift where minor rattles here and there were the norm, hence this observation. Even at the cost of repetition, I must say again that the slushbox is awesome! I always thought that I was a manual-transmission kind of guy but this car has converted me. This slushbox drops gears with a slight change of pressure on the accelerator pedal. Sport mode is another ace in the sleeve. When on a highway with cruise control set, its a joy to see this gearbox drop at times upto two gears to rapidly accelerate the car from 60 to 100 when Res button is pressed ![]() Update 3: Scheduled Service and Warranty Claim. The car is due for 36 month scheduled service. There were also a few minor issues faced, namely harshness/ vibration in engine, feeble vibrations on the steering and middle bench failing to slide/ tumble ![]() Took the car to SRT Coimbatore on the last day of warranty (still have two more years of EW left, nonetheless). The Service manager, Mr Swami, was a friendly fellow and so was the SA. They took the car for a test drive and found that the engine and gearbox bushes/ mounts need to be changed. Since the car has not run much, the parts hopefully will be changed under warranty. They opened a job card. However, since the bushes/ mounts as well as seat assembly were not readily available, I was suggested to come later and get the service done once these parts arrive. The estimate given for the service is as under. ![]() In the meanwhile, found a trick to tumble the middle row seat from another fellow Hexa owner. So for now, the seats would not need fixing. Will update the method here with pictures later. After the service, the next immediate upgrade will be change of tyres to something better. The stock MRFs are now 39k/ 3 years. They have more than 70% tread left but have become hard. As a result, they often skid when driving uphill, especially when accelerating from a standstill on hairpin bends. ![]() Planning to keep this car for atleast 7-10 years, provided TASS can support it. Last edited by Prashant1286 : 8th March 2022 at 16:19. |
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![]() | #40 | |
BHPian Join Date: Sep 2021 Location: Mumbai
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| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA Quote:
Last edited by BHPjunkie : 10th March 2022 at 14:47. Reason: The quote got deleted | |
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![]() | #41 |
BHPian ![]() Join Date: Mar 2021 Location: PUNE
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| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA
Dear Prashant, Hope you are still enjoying your Hexa. I am looking at a used one Brown XTA done around 45k kms. It has a bench seat. My question to you is: Does the left hand (the bigger portion of the bench seat) tumble up/down for easy ingress/outgress to the third row seat? Last edited by Rudra Sen : 20th March 2022 at 14:34. Reason: quote content trimmed |
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![]() | #42 | ||
BHPian Join Date: Nov 2021 Location: India
Posts: 79
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| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA Quote:
Apologies for the delayed reply. Work is keeping me away from both - Hexa and Team BHP. It's indeed useful. I am dropping you a DM. Rest details are in there. Regards! Quote:
I am fully enjoying my Hexa and am happy with the decision to buy it. Please get the Hexa you are looking at evaluated at TASS. They have a 40 point inspection for which they will charge a meager amount but it's worth the mental peace. As for your query, the larger portion of the bench does tumble but a part of it fouls with the armrest console. It's recommended to tumble the smaller portion of the bench for easier ingress. These are two images from the official review that might make it clear. ![]() ![]() I also suggest that you read the official team bhp review. It covers the car in depth. For any other queries, feel free to ask me here. Regards! | ||
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![]() | #43 | |
BHPian ![]() Join Date: Mar 2021 Location: PUNE
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| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA Quote:
Hope didn't bombard you with a lot of questions :-) I have been looking for a used 7 seater MUV under 15L since last so many months and HEXA XTA (6 airbags is the primary requirement) is the only option I am getting in the USED market at that mileage otherwise Innova Crysta goes well beyond 1L kms. Currently I am looking at one listed on Cars24: https://www.cars24.com/buy-used-tata...ai-1031726028/ Might as well get your opinion on the same? Thanks in advance. Best Regards, Achint | |
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![]() | #44 | |||||
BHPian Join Date: Nov 2021 Location: India
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| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA Quote:
Apologies again for the delayed response. Experience with TASS has been okay. The GM and SA have been helpful at all the three TASS I have experienced. The technicians at times have 'chalta-hai' attitude. Regular spares and consumables are readily available. For rest parts, they order and get it usually within a week. The car already had an Extended Warranty of two years. It was bought at the time of purchase. Hence, total warranty is 5 years. It can not be extended beyond that. Extended Warranty can be bought anytime before the main warranty expires. However, the later that you buy it, AFAIK, the more expensive it is likely to cost. Quote:
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Highway drive on cruise control (100 kmph) is approx 14-15 kmpl. City drive (normal moving traffic) is approx 10-12 kmpl. City drive (slow moving traffic) is approx 08-09 kmpl. All these are with full time AC on using tank-to-tank method. Fuel economy drops when driven with heavy foot on highway ( up-shifts are later, hence its fun ![]() Quote:
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Cheers, Prashant | |||||
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![]() | #45 |
BHPian Join Date: Nov 2021 Location: India
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Thanked: 419 Times
| Re: Serendipity: Taking home a Pre-owned Tata Hexa XTA Update 3: 36 Month Service and TASS Experience. Lately, I have got many queries about the experience at TASS. This post, therefore, is a bit long as it deals with the service experience at TASS in detail. So once again, buckle up guys and grab your popcorn! Background. Like many Team BHPians, I was also skeptical about TASS. Now it was the time to taste waters. The Hexa was due for 36-month schedule, which is a major service involving change of all fluids and few more consumable parts. Also, the main warranty was expiring and I needed to get a few things fixed. The car had clocked approximately 39k kms. Initial Visit for Diagnosis of Warranty Issues. So, I took the car to SRT Coimbatore on 05 Mar 22, which was the last day of main warranty. The tasks to be accomplished were: -
The GM and SA at SRT were helpful folks with a positive attitude. They promptly opened a job card and patiently noted down all the observations/ complaints I had. This was what the SA had written down over and above the routine stuff. ![]() After that, they asked a senior technician to test-drive the car and diagnose the reason for coarseness. It was attributed to engine and gearbox mounts, which were to be replaced under warranty. The SA checked and found that the engine mounts were in stock but the one for the auto-box was to be ordered. Now this was a Saturday and their service center was filled with cars to max capacity. Nonetheless, they reverted within reasonable time and informed me that they could do the scheduled service but I will have to get the car back once the parts arrive. They also gave me an option of taking the car right then and getting it back once the parts arrive for warranty replacements as well as scheduled service in one go. The max time expected for arrival of parts was 4-5 days and an appointment next week was possible with a caveat that I would have to drop the car with them for two days. This was a more suitable solution for me and I gladly accepted it. On asking if the delay in service by one week would have any adverse effect on extended warranty, they assured that it won’t be the case as the job card was already opened. The estimate given was what I had shared in my previous post. Overall, I left contended with this experience at TASS. Second Visit for Dropping-off the Car. After about 4 days, the SA informed me that the required parts had arrived and requested me to drop the car. However, I was busy that weekend and expressed my inability to do so. He politely informed me that it would be difficult for him to keep the job card open for more than 10 days. I requested him to bear with me and promised that I will positively drop the car next weekend. He understood my predicament and was supportive. Finally, I dropped the car at SRT Coimbatore on 19 Mar 22, a fortnight after the initial visit. I also informed the SA that I shall collect the car back on next Saturday and added the task of repairing the damaged door. There was no communication from SRT over next few days. Next Friday, I enquired about the status of the car. I was informed that the repair/ painting of the door was over and they were working on the scheduled service. I checked once again if they will be able to deliver the car on the promised date. The SA assured me that they will, but requested me to collect it after lunch hours. Third Visit for Picking-up the Car. On 26 Mar 22, I reached SRT Coimbatore at about 1500 Hrs. I was warmly received and offered a cup of coffee. On enquiring about the car, the SA said that there was some delay as they had found alignment issue with one of the engine mounts. The technicians were removing and re-fitting it. I went to their workshop and saw the car raised with technicians working near the engine area. I knew that I would not be getting the car before evening, despite the SA promising me delivery within an hour. Now, as an outstation customer I could have pressurised them to finish the job asap and deliver me the car or I could have let them work at their own pace, accepting quality work at the expense of time. I choose the latter. I noted couple of the parts which were changed. Engine mounts along with dampeners on both side. ![]() Gearbox mount. ![]() Torsional Vibration Damper for driveshaft. ![]() Finally, the car was delivered at 1830 Hrs. It was spick and span. They had given it a thorough wash even when I had denied the washing service. Downside was that my plan to take the car to a detailing shop post-delivery was derailed due to the time taken as TASS. First their senior technician did a test drive of the car and then it was driven by me. The car felt butter-smooth and there was a noticeable difference in vibrations pre-and-post servicing. Overall, I was happy. The total damage to wallet was as under: - ![]() ![]() ![]() ![]() Now, the Unacceptable Part. I started the journey to my destination. It was supposed to be a two-and-a-half-hour drive. The first thing I noticed was this: ![]() After, driving for approximately 40 kms/ one hour, I felt that the steering was not as ‘direct’ as before. This was more evident when driving uphill on the winding roads. Another observation was that the car was slightly sluggish to respond to throttle inputs while overtaking. I reached my destination at night. Out of habit, I popped open the hood and noticed this: - The power steering fluid was spilled all over the engine bay. ![]() ![]() ![]() Honestly, I was heartbroken and frustrated. Myriad of thoughts came to my mind –
The Follow-up. The next morning I opened the hood once again and noticed the issue. It appeared to be a case of overfilling of power steering fluid which apparently was discarded from the reservoir. I checked for loose hoses/ leaks but could not find any. Finally, I drained about 50 ml of fluid from the reservoir and took the car for a spin. The steering was much more lively and ‘direct’ as before. The level of fluid in the reservoir after spill plus draining was as depicted in this picture: ![]() Trying to figure out the reason for sluggishness, as suggested by an experienced Hexa owner, I ran the engine at 1000, 1350, 1700 and 2000 rpms while looking for any apparent leak from turbocharger or inter-cooler plumbing but could not establish anything. Finally, I let the car be. Later in the morning, I got a message from the GM that he would get the car picked up from my place on Tuesday and will get it dropped after rectification. I was okay with this. Now suspicious, I started noticing smaller issues like these: ![]() ![]() ![]() ![]() ![]() Meanwhile, the tyres which I had ordered for Hexa had arrived in Coimbatore. Therefore, I decided that I will take the car once again to Coimbatore on the upcoming Saturday to get both- the rectification and tyre change done on the same date. I informed the GM accordingly. An Additional Visit to TASS. So, on 02 Apr 22, I was once again at SRT (fourth visit in a month)!!! I was once again received with warmth. The complaints were noted down and thoroughly checked. There were no traces of leaks found in the power steering system. It was a classic case of fluid overfill. There was no leak in the windshield washer reservoir as well and the warning was because the technician had not filled water in the system. Turbocharger and intercooler plumbing were thoroughly checked and were found okay. The diagnosis laptop was connected to the car and boost values were found to be within limits. I requested for SPCS/ MDP update but for reasons beyond my understanding, this test which normally take 20-25 mins finished in a matter of seconds for my car ![]() ![]() The door which was repainted was rubbed with 3M rubbing compound to correct a minor mismatch. The technicians and SA tried their level best to reduce the panel gap for the steering panel but couldn’t. They were confident of fixing the panel gap on bumper but I denied that since it would involve taking off the bumper. Overall, it was evident that these guys were doing everything within their capacity to resolve the issues. I shall now summarise the Pros and Cons of TASS in the subsequent paragraphs. Do note that these are based on my experience and are not meant to promote/ dissuade anyone. Pros of TASS.
I have taken the pains to document this experience with TASS primarily because there were too many queries regarding the service experience at TASS here on this forum, as well as through other media. I have also noticed that while the official team BHP reviews rightly mention TASS as a ‘hit or miss’, few members take it more towards the ‘miss’ side of affairs. It appears that TASS have been stereotyped and maybe they deserve it. But let me honestly admit that the SAs and GMs at all three TASS that I have been to have had a very positive and friendly attitude. Their approach was customer centric and they sincerely tried to resolve any issues. The way they handled inspection/ warranty/ repairs in my car was commendable. The faux pas they did this time is insignificant to what I had to endure at Maruti Service Masters, Chennai in 2015. But that’s for some other time. In the same breath, TASS will have to improve themselves significantly if they don’t want to be weak links in the Tata motors ecosystem. PS: The car now rides like a dream. Its unbelievably smooth for an Indian made diesel car. Hope that this joyous experience with Hexa continues for years to come. Now a few pictures of the beast for visual delight. ![]() ![]() ![]() ![]() ![]() ![]() PPS: Another post will be coming soon regarding change of tyres and Treel TPMS. It's still a work under progress, but for now, this is the teaser: ![]() ![]() Happy Driving, Prashant |
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