Re: Useless cupholders | YATOR (Yet Another Thar Ownership Review) Hi,
Thanks for the quality lead.
I emailed a bunch of issues. Summary points -
1. Shoulder chrome lining falling off.
2. Door cladding falling off.
3. Seat covers ridiculously loose.
4. Water ingress left top roof and high noise at top speeds. I have another CRDe as well...
5. Windows making quite a noise if not fully up.
6. Brake squeal.
7. Cruise control doesn't work often.
8. Android connectivity issues. Frequent disconnection.
9. Bluetooth failure on cold start.
10. Playing FM after taking a Bluetooth call and not resuming ( shows paused.)
11. Playing FM after taking a BT call while showing android media playing.
12. Fender cladding bubbling and falling off.
13. Rattles from sunshades (both.)
14. Seat covers have a protrusion where the Mahindra label is. Sadly the service GM cut his hand on it today. Its a solid health hazard esp if you have kids or pets.
15. Rattles in the food tray accessory (I fixed this.)
16. Camera quality is often black and white and absolutely abysmal.
17. Rust issues all over the underbody. What's the point of taking a coating that'll only accelerate the process?
18. Passenger seat often doesn't come up with just the tilt lever.
19. Alignment of the wheels.
20 dashboard foam isolator isn't affixed. Was bent and simply not where it should have been.
21. My wipers were bad day 1. Day 5 they were changed after much ado. Day 6 one was broken. Day 7 I paid for yet another one. I can't understand how they can't get this right. What a mess!
22. The foot mats are useless. They're falling apart with 4 days use with foam slippers! My CRDe has original mats that are 6 years old and look brand new.
23. The chrome grill applique and a bunch of other stuck on accessories are either falling apart or were not applied with adequate surface preperation.
24. The microphone on the Bluetooth module is absolutely useless. I used to think Chinese OEM Android units without external mics were bad. Well, Mahindra, thanks for being a revelation. The person on the receiving side can't hear a thing I say. Even Google maps can't react to a word I say.
25. If you install the mud flaps, the front parts need drilling of holes in the side step. Mahindra is woefully lost in their expectations since there are no clips and or mounting holes for the front pair! And still, there is a massive gap between the wheel arch and mud flap. A lot of muck gets through.
26. The OVRM applique is coming off. Poor surface prep again. I'll have to take matters into my own hands.
27. The fender cladding fell off! I had a hard time getting a replacement from the dealer after showing that the same part on the corresponding side was also falling off.
28. The AC keeps coming on if the defogger function is on. This happens even after the AC is once manually toggled to the OFF position. This also hapoems when the rear defogger goes off naturally.
Its been a month with the car, and I've been to the service center 5 times already in different towns (Dehradun, Noida, Udaipur, Abu Road.)
Some fixed things -
1. At delivery all wheels and Tyres were grossly misaligned. All three params on tyre alignment (toe, castor and camber) were well off axis!
2. Post delivery this was fixed at Dehradun.
3. Post fixing, this was rectified yet again at Noida.
4. I still have doubts regarding tyre alignment. Driven enough cars to know when something is not right. A lot of Thars are pulling to the left and have minor tyre correction to drive straight (at the expense of.... Tyre wear?)
I'm contemplating starting my own thread. Let's see how tomorrow pans out.
General issues with the delivery and support system -
1. Multiple days within the first month of delivery have been spent at Mahindra.
2. The alignment was not done when all I insisted on before delivery was an alignment. Even the wheels were very poorly balanced. Someone upset with their salary really took out on my car!
3. Clips were missing. For example, the clip to the manual jack mat, and then to the tyre fender liner.
4. Zero Fuel on delivery despite 9k INCIDENTAL charges.
5. Up selling 'mandatory' accessories in another's 'cancelled' booking. Even though some weren't even in the vehicle at the time of PDI.. I had to fight to get some things struck off.
6. Service and support channels at Mahindra are not discreet. I opened my email and closed it with one thought - do not forward that email to the dealer, since I have two more XUV 790 bookings with them and do not want to ruin our relationship over their (hopefully) temporary mismanaged way of things. Surely, the first email that went out in response was to the dealership. There goes a bridge..
7. Dealerships charging 2x the rate that Udaipur dealership charged for a quality job (steering wheel cover.) heck on a 2500 rupee camera they were billing me 5000... Since when did labor become that expensive? (Noida sec 2.) for a 300 rupee steering cover Udaipur charged me 350 labor (it's a lot of work, I must concede) when Noida asked me for 750, with a disclaimer that the end result will not look like the picture on the website. Well, Udaipur did a fab job!
8. An indifferent tech support team who disregarded three prepared videos and said let's replicate the issue first hand. I finally flipped and said I'm here to help you fix your product. I don't owe it to you. And some issues take quite a while to replicate on a road trip. Why doesn't a short 20-30 second video suffice? Well cause you it can't be replicated, it's a thing of the past.
9. Maruti (JKM Noida) is far better with regards to custom pick up, drop, vehicle pick up, and drop. Sector 2 Mahindra always has an excuse to say they have no field engineers, and what not!
10. (not related, but then is it not?) I've got some old Thar replacement parts that I have backordered for many months. No follow up action is taken. You can keep trying with this lot. I suppose I have learned the hard way - strongly worded emails get the ball rolling.
11. This dealership wants to overcharge for everything! A 425 rupee mug is being sold for 650 by them! Why? Don't things have MRPs?
Last edited by wooka : 6th February 2022 at 01:38.
Reason: Spelling. Pictures.
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