Re: My Toyota Fortuner 4x4 MT Review 3rd year service was due by end of January 2023. Odometer standing at 25k aproximately. I dropped the vehicle on 24th January. Only 2 issues reported which needed immediate attention.
1) Alarm getting triggered randomly.
2) Steering vibration while breaking (If speed above 80-100)
I told the service advisor that Alarm issue is the most important one I am concerned. As this is tricky to re-produce, I shared a video that I recorded a week back. I was prepared to leave the vehicle if needed for 1 - 2 days at service center. I told him that this can only be reproduced if the vehicle is locked and the key is away from the car. In general, they keep the key inside the car and this issue will never happen during the service.
I was followingup with the service advisor on an hourly basis to check if they have tried to re-produce / identified the issue. As the vehicle will be in waiting state for almost 70% of time, I wanted them to observe during that time. By 4 PM, the vehicle had completed all the service related works and went to fix the break vibration issue. Till 6 PM, the vehicle was in bay for fixing break vibration and they did not look into the alarm issue. I wanted them to utilize the the day in observing the vehicle and they did not pay attention to it. Even after calling service advisor multiple times and expressing the concern over reproducing this tricky issue I did not get any convincing reply. I had no option but to escalate. I directly escalated to level 2 and expressed my concerns, immeditely the team leader was pulled in and he tried to passify me and explaining the "process" they follow.
He told me he will put the vehicle infront of CCTV camera and will instruct a security to monitor during night. Next day I got the update that the car triggered alarm at 10:18 PM and they are starting to look at probable issue. As the case was escalated, I was getting frequent updates. He told me that there are rats foot print in engine bay but no cut / damage they could identify.By afternoon say 3 PM the team leader caled me and said they found one issue. One of the wiring harness had oxidations in connector and this could lead to the alarm. He said they fixed it by cleaning the conector and they will observe the car for another 2-3 hours. I got a call around 6 PM again and he told me I can pick up the car around 7 PM and till then the alarm was not triggered. Next day is a holiday, but I decided to keep the car there and collect it after the holiday. Next day morning he updated the alarm did not trigger for whole night. Eveniing he again told me the alarm did not trigger till evening. Finally I was relieved, it was difficult issue to resolve and finally there is a fix. I took the car next day and I am observing it for a few days now. The alarm did not trigger yet. So looks like the issue is resolved and will be observing it for few days closely.
The service experience was really good finally, I had to escalate it to get that attention but then it all went smooth.
Break vibration issue also rectified completely by skimming it. Below is the details of the jobs and cost.
Final bill was 15806 for this service.
Eventhough no starting / battery issues reported, service team suggested to replace battery and the health of battery is low. They handed over a report to me. The vehicle came with Panasonic battery and looks like in general this gets a life of 3 years. Will be changing the battery to Exide next week. |