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BHPian Join Date: Aug 2021 Location: Hyderabad
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| Volvo XC40 Review | My new ride Folks, I have been leaching off Team-BHP forums like a vampire and I thought I should contribute my two bits. Couple of reasons for that. One, I bought a car and I hope it helps someone like me who is interested in the brand or the model. Two, wanted to share my overall experiences as well and plan to build this in to a long term ownership review. So, thanks to the admins for giving me a chance to tell my story, this will be my first post! The beginningMy trusty old steed, my Honda City, was aging along with me and while it was a car that was absolutely hassle free to maintain and a joy to drive. Sadly, niggles appeared and then the itch started, you know the itch… all of us had it at one point in time (nope, not talking about the seven year one) the itch you can't help but scratch, i.e., to get a new car. Me and my wife are in our late 30s and are fairly settled in life and liabilities taken care of and we were doing road trips with friends at least twice a year before the pandemic happened. We knew that the next 10 years will be when we could enjoy the most of our road trips and we wanted an able companion along for the ride. With road trips in mind, we sadly ruled out the sedan. We are the rare breed of sedan lovers, but the scars on the underbelly of my Honda City convinced us otherwise. Since this will not be an everyday car, we wanted to stick to petrol. Our beater Suzuki Alto would take care of us running around the city. So, an SUV or a crossover was what we had in mind. Something to get you to where you want to go without worrying about bad roads and since we do not stray too far from civilization, a 4x4 was not a need of the hour. As we looked around, we though why not splurge and get something nice since as finances worked out for us. We began our hunt with the German brands and immediately ruled out Audi (Q2 made little sense at the price) and Mercedes had no announcements on GLA yet. Basically, our choice narrowed on to two brands. BMW and the unlikely Volvo. The marquee of BMW is appealing, no denying the badge attracts. We promptly booked the test drive on the BMW website and got a call the next day. We set an appointment for the weekend and I was keen to test drive the Petrol as I was leaning towards it. There was no update from the sales associate on the day of test drive and after a quick WhatsApp follow up from me, the salesperson assured me someone would show up with the car at the time agreed. At the time of the test drive, a junior Sales Associate showed up with the car. First disappointment, it was a diesel as they had no petrol available and he urged me to drive as it as they were very similar cars. He then mentioned a 3 km limit for the test drive, which was a bummer. I did a quick test drive after which he took me through the high-level features of the car and then we were done; he handed me the quotes for a couple of variants of X1 and I told him I will keep in touch. My experience of the test drive test drive is, no doubt the engine is good and extremely responsive, quiet and drives well, but the rest of the car looks dated, fairly dated. I understand subtlety but this was pure undercutting, take away the badge and the car does not stand out. What's worst is that many features lower segments now have (I am looking at you key-less entry, wireless charging, digital instrument cluster) are missing. The cabin is, in one word, boring. While it is good to drive, it was underwhelming as an overall package we were looking for. The overall attitude of the car be like " I will give you a good engine and a decent steering, how dare you ask for more, you mere mortal! do you know who I am? did you look at my badge? now bow down and pray at my feet..er...tires and I may bless you to have the privilege of serving me." Also, the quote provided was close to 49L (and this was before the price hike in April). I followed up to negotiate and that is where I further felt disappointed. Response from sales was lukewarm (they had similar attitude of the car, you are the lucky one to be able to buy this car, what are you complaining for?) they came down to 47L on the xLine variant I was looking at and refused to come down further. I guess because of the pandemic the deep discounts have become the thing of the past. What I understood from the SA was that they have low inventory and they are getting an abysmal number of units allocated and that is causing the gap in supply and demand. Looked like there were many more folks willing to part money readily. I was not, not at that price point. Here is the quotation for the base variant (SportX) of BMW X1 (I misplaced the quote for the xLine) with some dubious charges which would be leveraged to provide discount to the consumer. Fairly disappointed with the whole BMW experience, I booked a Volvo XC40 test drive on their website. The Volvo SA called, and he cut a further sorry figure. He had no car to TD and their stock was even sketchier. Apparently, they sold their TD car as it was end-of-year (allegedly they clear their TD vehicle in a year) However, he asked me to call a few weeks down the road as they were expecting shipment, didn't sound promising. Looked like we had no options even if you were willing to spend around 45L on a car. Having almost given up and have not heard from BMW (I called the SA once in between to prod and he said he will get back to me and I am still waiting for his getting back to this day). I killed my time by watching videos on YouTube mostly car related and then lurking in Team-BHP forums to divert my disappointment and during this time what I discovered is the overwhelming positive reviews for XC40 across the globe; it appeared to be a great all-round package and I really liked the way it looked. But Volvo's lackluster presence in India had me on a back-foot. A couple of weeks later, I called Volvo back and to my delight; they had a car now. We arranged a test drive for the weekend and after a quick follow up by me on the day of test drive (mostly eager me) the SA showed up with the car and to my surprise he was the general manager of sales himself, Mr. Saket Singh. There was no test drive radius mentioned and I took an elaborate one and he showed all the cool features the car had (a little more on that later) and after a satisfying test drive, we bid our goodbyes and the usual with "let's stay in touch" parting statements. For a change, my wife felt overwhelmed with the car. Her first question was "it has a lot of features, but are they useful?" Nothing like a shot of reason from your better half. So, took a step back and chewed over the statement for a day. Did I like the car? Absolutely, it was gorgeous to look at, modern and chic. I liked the way it drove; I am a relaxed driver and it speaks to me. Steering was on the lighter side, so would be easy for wife to hop in and take off. The car is built like a tank and is armed to the teeth with safety features and at least in theory they sound amazing (Whiplash protection, collision mitigation, to name a few). Safety has been a primary concern for me, with unsafe roads and mis-adventurous drivers roaming freely, you can never be safer. I wanted all the safety for my family I could get. Need to evaluate practical application of them on the Indian roads but definitely good to have, these features are segment leading for sure. What I found most useful was the adaptive cruise control and pilot assist, they worked like a charm in our test drive, even when and the markings on the road were barely visible. I was thoroughly impressed, my long drives would be a breeze and the best part was they had a 3L discount running on the car by Volvo, bringing it to 36,9000 ex-showroom. To me this was a great price point. The car cost less than the base model of BMW and has more features on it’s resume. The insurance was way cheaper than the BMW as well. Volvo sales mentioned that was because of some tie-ups they had with insurance companies and Volvo's have lower insurance premium (no way to verify that) but it included everything: zero dip, engine protection, Key loss protection and tires. Basically, everything I could think of and after adding 32k for Volvo branded mats, mudflaps for the car, the final price was 43.8L. An excellent price for the car such as this. They offer a 2-year warranty, and you can extend it by 3 more years and costs about 1.4L extra. I plan to bargain further and pick up the 3 years extended warranty. They also offer a five-year service package but did not feel it was worth for my kind of driving. SA mentioned that servicing cost would be around 30-35K per year. Here is the Volvo quote, only thing I could think of negotiating was the TR/HSNP/VDC charges My apprehensions were as follows:
As I thought about the entire value proposition, I felt it was a good bang for the buck. By now, the new Mercedes GLA specs and pricing had leaked out and it disappointed me. With both their specs for petrol and pricing. While it was well equipped and looked good, the price was way above what I would pay for it, especially for the petrol engine. After sufficiently mulling over the options and hogging the internet bandwidth to read through forums, videos and what not, I also joined the XC40 owners group in Facebook, where the owners from across the world were generally happy with their car, minor niggles were pointed out and product defects/flaws had been fixed in newer iteration. So proven vehicle globally. The dealer network is evenly spread as BMW, especially to the south of India, my territory of lurking around. Finally, a week later, we went to the showroom and asked for a second test drive and was readily agreed by the dealer. We took one quick ride in the city. This time with my son in the back seat, we had not taken him for the initial test drive. He and my wife experience some vertigo in The Honda City, so wanted to test if this was the case and luckily both felt fine. With the second test drive concluded, we agreed we liked the car. We paid 2L as booking amount and were assured of the vehicle by end of May. My wife was not happy with the limited colour of choice as white was the only colour guaranteed to be delivered early and with no ETA for other options. The white car we saw, the test drive white, was a little too bland. So, we asked for the silver one. The GM sales said colours get allocated in a limited way while he would try. He could not commit a timeline and our waiting game began. During the wait, I graduated from lurking to stalker on Team-BHP anything remotely related to Volvo. Posts from Mr. Narayan, psispace were helpful about their experience with Volvo and their long-term ownership reviews re-assured me. May turned to June and finally to July and regular follow ups did not yield any results as the lock-down in Karnataka (Volvo factory is in this state) and second wave had brought things to standstill and finally in second week of July I got a call that they had white available for immediate delivery, much to my wife's disappointment. Mr. Saket Singh urged us to go take a look. They unloaded the car in their service centre. So, a quick 10 minutes drive later, we were met by the service center manager who walked us to the car. First impressions were extremely good. While the test drive white had been dull and drab (and now I suspect a re-painting job) the new one had a nice metallic sparkle. The wife loved it and so did I and I took advantage of such rare consensus and confirmed the car shortly. Another point to note is that sometime in between me booking the car in April and delivery in July, Volvo hiked the price of the car by 1.35 Lac. I was afraid that the dealer would charge the new price. He never mentioned it and I played dumb and the final price negotiated when booking the car stood good and valid. Car DeliveryAfter setting up quick payments, I told the dealer I want to pick up the car and drive it out of the showroom by Sunday 11 AM. For which the dealer wanted me to complete all the paperwork by Saturday and finish the registration process as well. So, on Sunday it would be a quick tour of the car and then drive it away. I had watched enough on the thread "How NOT to crash your car while taking delivery" thus erring on the side of caution, I asked for a driver to drive it home and the dealer agreed. Before the final payment, I wanted to inspect the car. The car was still in the Service centre, so armed with VIN and Team-BHP PDI checklist, I went to play Sherlock. I was shown to the car and did a physical inspection and it passed. It had around 20 Km on the odo which was great. But, I could not check the functionality of the car as it was electronically locked on pre-delivery mode and none of the electronics worked. Tailgate, sunroof, features on the centre console were all locked and the odo displayed a factory mode or factory setting message (forgot to take the picture). A quick look around outside and inside was what I could do. The service centre informed me that it would undergo a software update and will be unlocked for delivery. The car will be driven down on Saturday to the showroom for Sunday Delivery. While my PDI was half completed because of the car being in "locked mode". Physical inspection was satisfactory, so I gave the go ahead and the final payment. A sidenote, the dealer initially told me the car would come from Belgium, but a quick check showed me it was a CKD from their China factory and assembled in Bangalore. Not that I minded, but nevertheless for folks who are particular. The manufacturing plant is Luqiao Plant (CMA Super Factory) according to the VIN sticker. On the day of delivery, we went to the showroom with the family and a friend for the extra pair of eyes. Everything was ready from the dealer side, quick check on documents revealed father's name mentioned incorrectly in the invoice. Luckily, it showed correct in the other documents. The dealer mentioned he would get it corrected and give me a new invoice copy next day delivered at home. The registration papers all looked ok. The car was covered and they made us to the unveiling and the standard photographs with flowers, chocolates and the key cut-out was done. While I was with the GM sales inside the car understanding the features. My wife looked around and then she found it! A dent! On our brand-new car and our heart sank to our gut. Barely visible on the back, towards the left, above the bumper was a dent! ![]() I don't have a better picture as we were too shocked and dealing with the matter; it is barely visible in the picture but very noticeable in actual. The GM sales was immediately questioned and he furiously apologised and he promised they will replace the entire side panel. Thankfully, the location where the dent was, the panel can be removed and replaced. Apparently, this might have happened when the staff were cleaning the car late in the night for the next day's delivery. The panel that was agreed to be replaced (just for illustration, this is not the damaged panel) This is form PDI clicks We got pacified to some extent and were reassured multiple times if would be fixed in a couple of days. Since the vehicle was already registered in my name, I could hardly do anything and with written assurance by the GM himself (wrote the comment in the delivery invoice that a dent was found with commitment of replacement which was signed) we took the vehicle home. When we took the vehicle to my parent's home who live in the different part of the city, the first thing my mother noticed was the dent. Which was another bummer. However, we got the necessary puja at our regular temple done. Another thing that the dealer mentioned multiple times is that not to have the swastikas etc marked on the car as the colour will never really go away and will be very apparent on white. So had to stand like hawks in front of the car to ensure the Poojari does not put any marking on the car. Tires and black grill in the front were ok areas. The next day the manager from the service centre called me acknowledging the dent and apologizing and assuring to get it fixed. The part would take a couple of days to come and once it was in, they would let me know. I was also in constant touch with the GM sales daily. Because of a festival in between, it got delayed by a few days and finally on Friday, five days after delivery of the car, the part was ready. I was offered the car to be picked up. Anxious, I declined and drove there myself. They took the car into the workshop and hardly 10 minutes later it was ready. The part had been kept ready and was promptly replaced. Once the car came out, I thoroughly inspected and sighed in relief. There was no difference in paint texture, colour, or no misalignment etc. it was perfect. Five days after getting the car home, I was finally relieved and happy. Now that the whole dent debacle was behind me, I started slowly exploring my new ride. I turned off things like lane keep assist for daily use, otherwise it would be a constant battle with the car on city roads. I also switched off road sign detection for now as it warns you if you move over the speed limit. Ironically, the car is teaching me to be a good driver, but for now I could use fewer distractions as I get used to my new machine. But when I tested though, the road sign information picked up speed limits and other road signs pretty well. Here is the list of car functions screen which you can toggle on or off. ![]() Fit, finish and cabin impressions
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Features & Creature Comforts
Last edited by gismosin : 10th August 2021 at 15:57. |
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BHPian Join Date: Aug 2021 Location: Hyderabad
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| re: Volvo XC40 Review | My new ride Some misses & Nit-picks
The owner's manual comes in a nice little package and has three booklets inside. The owner's manual included is just a supplement and covers all the basic stuff. The complete manual is available in the centre console of the car, the Volvo manual app on your phone or on their website. The packing looks posh, like something you display on the little shelf of the drawing room. Insurance comes through Volvo tie-up and IDV is pegged at 95% of invoice value of the car. The insurance broker was Aditya Birla Brokers and Bharati AXA provides insurance. The insurance is comprehensive in coverage, good to have. Hopefully something I will never use. Volvo Assistance is another service provided free of charge by Volvo, for the first two years from the date of delivery of vehicle. It covers the following and can be availed in the following scenarios
A getaway Over the weekend I visited Ananthagiri hill about 80 km outside of Hyderabad for a quick day picnic with family and friends. The ride was great, fantastic weather and a whole lot of fun for the kids. I was fairly careful while driving and still needed to get comfortable with the new car. I plan to keep the post updated on overall ownership of this car and my experience with it as time goes on. Thanks for reading! I am also planning to install dash cam and any suggestions/recommendation are welcome. Cheers! -gismosin Last edited by gismosin : 10th August 2021 at 10:59. |
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Team-BHP Support ![]() ![]() | Re: Volvo XC40 Review | My new ride Thread moved from the Assembly Line to the Reviews section. Thanks for sharing! Going to our homepage today ![]() Sexy car at a sexy price, I must say! Love Volvo's new design language - they truly pack in a lot of appeal. Also agree with you that the X1 is so vanilla; take away the badge and there is hardly anything about the car that impresses. Wishing you a minimum of 150,000 km of driving pleasure & road-trips with your stunning new SUV. |
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Team-BHP Support ![]() ![]() Join Date: Feb 2010 Location: S'pore/Thrissur
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| Re: Volvo XC40 Review | My new ride Great review there, and wonderful start to your Team-BHP journey with the beautiful Volvo. Love the new design language of Volvo, especially what they have done with their cross-overs. And the black interiors looks great. Do keep updating the thread, and happy driving! ![]() |
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Distinguished - BHPian ![]() Join Date: Aug 2014 Location: Delhi-NCR
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| Re: Volvo XC40 Review | My new ride To dear gismosin the vampire from a volvo vampire fan. Hearty congratulations on selecting not only a first class car but also a top brand. My experience with Volvo, thus far, 7th year running, has been very good on after sales service, reliability of the machine and reasonableness of maintenance costs. Infact I am watching the V40s electric equivalent carefully as a potential next buy in 3 years after battery ranges improve a bit. I wish you many happy miles of volvo vampiring :-) Cheers. Last edited by V.Narayan : 11th August 2021 at 08:55. |
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BHPian ![]() Join Date: Apr 2020 Location: Surat
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| Re: Volvo XC40 Review | My new ride Welcome to the Volvo family! Lovely write up. I own your car’s bigger brother and younger sister i.e. XC60 and V40. You will have low maintenance bills compared to the germans! Word of advice: Be a bit firm with the after sales from the beginning. Do go for the extended warranty without thought! Surprisingly my engine mount gave out at 65k kms. Also my dealer was refusing to counter sell parts and only did after I threatened him with a law suit. Otherwise it’s a wonderful car and I wish you a lot of happy and safe miles ahead! Cheers! Congratulations! Last edited by sirjokhi : 11th August 2021 at 09:09. Reason: Added a few points. |
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BHPian ![]() Join Date: Jun 2009 Location: Mumbai
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| Re: Volvo XC40 Review | My new ride Great Review and what a start! loved your writing style and wishing you endless mile munching with this beautiful machine! |
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| Re: Volvo XC40 Review | My new ride Congratulations. At that price, it is great value for money. Volvo's clean lines make it so much better looking than Q3 , X1 and GLA. To me, this is the best looking premium crossover available below 60 lakhs today. |
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Senior - BHPian ![]() Join Date: Jan 2013 Location: Pune
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| Re: Volvo XC40 Review | My new ride Congrats on owning one of the most "undercommitting but overdelivering" cars ![]() There aren't many XC40 reviews out there, so your review alongwith the unique writing style is like a breath of fresh air! Do keep on posting your initial driving experiences, alongwith some more pics! BTW, did you get a chance to check out the BMW X1 tech edition also, which is supposedly offering a few more tech-goodies? |
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| Re: Volvo XC40 Review | My new ride Congrats on a great VFM car which is also lighter on the pocket for regular services (considering the words of the SA on regular servicing). A curious question on the TCS %age though. Why is it 0.75% on BMW's quote and 1% on Volvo's?. |
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BHPian Join Date: Mar 2020 Location: Bangalore
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| Re: Volvo XC40 Review | My new ride Amazing review and congratulations on your new ride. . I can totally getting one of these, Volvo has been nailing the safety game with a great bang for buck. The white colour, although you pointed looked boring, looked amazing in the pictures. Thanks for sharing, loved your writing - informative and humorous. Keep us updated as you along. |
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BHPian ![]() Join Date: Aug 2008 Location: Bangalore
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| Re: Volvo XC40 Review | My new ride I really enjoyed reading this review, great writing and great car to boot! How is high speed stability and the general ride? |
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| Re: Volvo XC40 Review | My new ride Congratulations of the purchase. Always loved Volvo's Thor's hammer looking singature LED DRLs. This because TCS rate upto 31.03.2021 was 0.75% as per Economic Stimulus package announced by FM in May-2020 in view of Covid-19 outbreak. From 01.04.2021, it stands at 1% again. |
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| Re: Volvo XC40 Review | My new ride Awesome review! Loved the way you write. Welcome to the Volvo family. Interestingly, i went to see the XC40 at launch and ended up buying the V40CC and have enjoyed it thoroughly. The safety features spoil you and after experiencing City Safety in action when auto drivers cut across and your car reacts before you do, you realize the value of something you never knew you needed. Service costs are extremely reasonable. Get the extended warranty for complete peace of mind. A call out is that if you have Pirelli tyres, they are very sensitive to pot holes. Have had to replace 3 tyres due to tyre bulges/ sidewall damage. The good thing is that the Vovlo Safenet insurance had it covered and i had to pay a fraction of what each tyre costs (roughly 27K) each. Am eagerly waiting for the XC40 Recharge, if its priced reasonably. Happy motoring! |
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| Re: Volvo XC40 Review | My new ride Lovely review of a beautiful car. A few months ago a friend of mine was looking for a car. He mentioned that while the experiences at the Audi and Mercedes-Benz dealership experiences were great - the test drive and pre-sales experience by the Volvo folks was outstanding. He is neither a car nor a features guy, but the Volvo guys left quite an impression on him. Sadly, they did not go in for the S60 at the end, |
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