Second Service Update:
I got a message on wats app from the dealer which said, failing to get the service done on time at the authorized service center will void the warranty.
As per the service schedule, the second free service is done at 5000 km or 6 months from the date of purchase, which ever is earlier.
The vehicle hasn't clocked much due to pandemic and in my case it fell under 6 months category.
I took an appointment for the service in the morning last week and got it done. Luckily I was attended as soon as I went in. VIP treatment!!
Here are the updates: KM on the ODO @ the time of Second Free Service:
3284 Did I report any issues?: NO issues of any sort till date.
The following things were done as a part of second free service: - ECU was updated with the latest software.
- DCT Gearbox software logic was updated.
- General check up of vehicle.
- Top up of vehicle Fluids.
- Air Filter was cleaned but not replaced due to less kilometers on ODO.
- Fuel pump rubber mount was replaced with a new one.
- Plain water wash was done along with interior vacuum cleaning.
Please note:
Fuel pump rubber mount was replaced not due to any complaints from me or due to faulty fuel pump.
There was absolutely no issue with the fuel pump. It is perfectly alright in my vehicle.
Only the rubber mount at the bottom was replaced.
It seems that KIA has now started procuring the fuel pump rubber mounts from a new vendor and it is being replaced for all vehicles that fall under certain VIN range as a part of recall.
This whole thing was misinterpreted by media as fuel pump replacement. Actually it is only the rubber mount at the bottom and not the fuel pump that is being replaced.
Upon asking the SA as to why it was being replaced, I was told that the rubber mount at the bottom might expand and break in future as it was slightly bigger and of a lower quality and cause troubles. Hence, to mitigate future problems, it was replaced with a new and a better quality rubber mount.
Sorry, I was not allowed to take any pictures or videos inside the service center. Upon request I was allowed to see the replacement work at the service center. Entire servicing was done in my presence. The entire servicing took about 45-50 minutes and I preferred to stay there and watch, instead of going home and coming back later to pick it up.
KIA Service: SOP and Protocols: Advertisements: Entering the Service Station: All checks passed: OK -> No issues found. Everything seems to be in very good condition.
ECU + The DCT gearbox software logic getting updated.
There were a total of two updates:
Second Free Service Invoice: Did I pay for anything ?: No, it was entirely free. Vehicle getting cleaned and washed:
Have been seeing this fogging issue in headlights, turn indicators and even in the ice cube fog lamps every time after a water wash. I spoke to SA about this and he told me to not worry about it. I don't know if there are any small gaps or porous materials inside for water to seep in. I have heard that this is normal and it does dry off after some time. Very strange though. I haven't seen such things even in my 9 year old car, Verna Fluidic.
Post Service Improvements: - The engine response seems to have improved a lot with better low end torque and it really has improved the drivability in city. The pick up seems to have increased and feels much better now. The engine has opened up very nicely.
- The DCT gearbox is responding much better in slow moving traffic and not showing any urgency to shift up quickly like before.
- I haven't tested it on highway, but will surely do and give an update.
- The ECU-update has fine-tuned some of the parameters and has made things better and has improved the overall performance. Both Engine and Gearbox feel refreshed.
No Remap, But Extended Warranty:
I was considering to get a remap done and was also in talks with Wolfmoto as I was not finding the city driving good. But after this update from KIA, the old behavior has been wiped off and I am very happy and dropping the idea of remap and instead will go and buy the extended warranty in a month or two.
Finally I was asked to give the feedback:
I am a happy customer: