[NewUser123]

With the launch of the Jimmy, can’t wait to be a Maruti customer

[FalconRed]

Originally Posted by forester

In an age when sinking startups are trying to disrupt the servicing segment, it is hard to overlook the efficiency and quality standards of the existing system in place. Had a truly superlative experience with the car’s fifth servicing at Pasco Automobiles Nexa Service centre in Gurgaon on January 16.

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I was the first one to be there at 5:45am, straight after an early-morning airport run, and the humble guard registered me in for the day and offered to safely park inside, to be able to take a quick nap until the staff arrives by 7:00am.

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He unlocked the premises so that I could use the spic-and-span washroom and also offered water as a basic gesture of courtesy.

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As I parked myself in the rear bench of the car, he turned off all the lights so that I could catch whatever sleep possible before the sun came up.

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The dawn breaks on this cold Delhi morning!

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The service manager and service advisor – Mr Sudhir – were the first to show up around 7:00am and I could hear the faint hustle and bustle as the janitor too had started sweeping the porch. I let them settle in and finally came out of the car around 7:30am when I could not bear the cold anymore.

Within the next half an hour, Mr Sudhir started opening the digital job card and also offered to drop me off but I had plans to stay, work from there and return with the car in the afternoon.

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The cosy lounge with the morning papers was now open and the staff was already gearing up for the gazillion coffee cups through the day.

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I emptied the car and put my stuff in the lounge, grabbed a cuppa and headed to bask in the sun in this cold winter morning.

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Uniquely, this workshop boasts of a huge parking area which is used to safely stow away the serviced cars until delivery or despatch to the customer.

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The work started with the vacuuming and washing and mine was the first car in the que. The cleaning team obliged by using my clay bar on the exterior after the foam application.

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I had reported just one specific concern – to resolve the rusting that had occurred around the battery clamp and tray area – as they had overfilled the distilled water in the last service.

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It was promptly resolved with the mechanic first removing the battery, cleaning the terminals and base with hot water, drying the entire area with pressurised air, and finally changing the clamps and screws with new ones.

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The team ensured that this time around they fill it to the appropriate level and remove the extra water using a syringe.

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The battery readings were taken down as well and the health came out to be good, with need for some recharge.

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The other scheduled tasks part of the preventive maintenance were also diligently done with the car being stationed at the service bay.

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The jobs performed:
Oil filter replaced: Part No. 16510-M-68K00
Engine oil changed: 0W16
Engine air filter: cleaned
Cabin air filter: replaced with PM2.5 type – Part No. – 990J0M56RS0-010
Rear wiper blade: replaced
Front wipers: I had already got them replaced from a MASS during the 2022 monsoons
Tyres: Wheel balancing, 5-tyre rotation, and alignment



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The brake cleaning in process.
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After the head technician did a thorough underbody inspection, and the tyre rotation and alignment was done, I was taken on a test drive to see if everything was in place.

The work was done with utmost satisfaction and I had handed over my Turtle Wax spray wax to the cleaning supervisor to be applied on the car’s exterior under the sun. While they happily obliged and kept the car ready in the parking area around 12:30pm, I continued working in the lounge, and started to make a move around 1:00pm.

The service advisor – Mr Sudhir as well as the service manager – Mr Nayar – offered me lunch at their employee mess in the 3S outlet next door. They took me to the canteen and it was a sumptuous, healthy meal, much needed at this hour after an early start to the day.

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The final bill came out to Rs 6,663 on which they redeemed my existing Nexa points worth Rs 963 to make the final payble amount as Rs 5,700.

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I gave an excellent rating to the team - SA Sudhir, SM Mr Nayar and the gatekeeper Mr RK Jha. Encountered a new milestone on my way back!

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A terrific service experience at this service centre.

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Did anyone notice "Wheel balancing" that dirt cheap

Hyundai ASC charges 1600 for the same in Hyderabad. And no data is provided on what is done for the same.

[forester]

The car continues to maintain its annual average running of around 5,000km, with the odo finally hitting the 20,000km mark on January 11 - almost four years into the ownership.



The sixth servicing was due, and sent the car to the erstwhile Maruti Service Masters, now managed by DD-Prem Motors, in Jehangirpuri, Delhi. Since this was as major service, the following things were changed -

1) Engine Oil - 0W16 Shell
2) Oil Filter - ending in K00 part number
3) Air Filter
4) Fuel Filter
5) Spark plugs
6) Brake Fluid
7) Coolant
8) PM2.5 AC cabin filter - cleaned
9) Wheel balancing, Five-tyre rotation, and Wheel alignment - FOC
10) Exterior buffing and polishing - FOC

The total bill came up to Rs 5,513, with the last two items offered free of cost by the service centre. The car was picked up and delivered as per committed time, and the work was done to satisfaction.

Some pictures below:

New air filter ready to be installed


Spark plug replacement in action






Fuel filter replaced


Battery terminals cleaned, and distilled water topped up


Battery health report


Rear drum brakes cleaned


Front disc brakes nearing their end of life.


Pad thickness left around 4mm, good until the next service.


However, I have started feeling vibrations at the pedal when braking from 80kph and above. Might need to get the disc skimmed or replaced at the next interval. Must alter the driving style as well!


At the wheel balancing-alignment bay. Five-tyre rotation meticulously followed so far


Total spend - Rs 5,513/-


Some of the old parts duly returned by keeping in the boot


Some shots of the car after the service and detailing




Geared up for the next milestone

[shravansp24]

Originally Posted by forester

Spark plug replacement in action

Great! My Nios just crossed it's 4th b'day & 21000km too

May I know why the spark plug was replaced? As I was told that the existing plugs has a long way to go before beginning replacement

Thanks!

[forester]

Hi Shravan, congratulations on the milestone!

The spark plug replacement in my car was part of Maruti Suzuki's preventive maintenance schedule for the 1.2-litre K-series engine. Even though my car has only clocked around 20,000km, the fourth-year servicing was a major service akin to the 40,000km schedule, and requires replacement of the plugs, as per the owner's manual.

It might be different for Hyundai's 1.2-litre Kappa engine in the Grand i10 Nios.

[forester]

A major update on the Baleno - the car was sold last month and traded in for a Hyundai Exter AMT. In the pink of its health, and well taken care of. It took less than 10 days for the Hyundai dealership in Delhi to find the new buyer. RC already transferred.






The journey comes to an end. It's been a fuss-free, reliable, and smooth ownership experience. Would request Mods to close this thread. Thank you.