A year and 9500 kms (Work got in the way of racking up more kms) later its time for the cars first service. The service centre is a good 30km from my house so mentally had prepared myself for this to be a full day event. Reached the service centre at 9:00 am on the dot on a Saturday. I was directed to my designated SA. He visually inspected the car and filled out the job card. I was told I would get the car at 4 pm that evening. This being my first service I assumed it would be done earlier and this was just an expectation setting. I was assured I could be near my car when it was being serviced and that should not be a problem.
They have a decent airconditioned lounge that overlooks the service bay but surprisingly no plug points in case you want to charge a phone or a laptop! There is a plug point in the chauffer's lounge though.
They have a few options in case you would rather be somewhere else than at the service centre
They continuously make sure you are served items off this list for no charge
The area overlooking the shop floor from the customer lounge. Sadly no exciting cars to view
I had to wait for a good two hours before I was informed my car was going to be serviced. Initially I had asked for the auto Start/Stop to be permanently disabled via VCDS and in turn was asked to send an email the SA so they had a record of that, which I promptly did. I also wanted to set the XDS to "Strong" and change the Brake assist to "Early". However the floor supervisor sheepishly said I was the first customer who asked for this and he didn't know how to make those changes.
In the last year I would have had passengers in the backseat only 3 or 4 times so for all purposes this is strictly a two seater. But whenever someone sat in the rear I could hear a muffled scrape when I crossed one particular speed breaker near my house. So I really wanted to inspect the underbody. I also wanted to check the brake pad wear
For those of you wondering about the ground clearance. Absolutely no scrapes under the front section so that was a relief
Somehow it looks like one side under the running board was not so lucky, though it could have been worse.
I was really happy to see the brakes showed no signs of wear and still have some pretty decent mileage on them.
The service team were efficient and went about their business and paid no attention to me standing there and I tried to observe as quietly as possible. I was told no photography allowed so I didn't click anymore pictures.
One thing that really bugged me was, one service engineer did a thorough check on the interiors of the car by running his greasy hands over all the surfaces including the roof panel and also opened the medical kit with his grubby hands

I expected that they would at least wear gloves for this inspection.
Though the SA informed me the car would be delivered only in the evening I noticed there was just way too much downtime (where the car is just standing with no work being done). Its not that people were standing around idle, they were continuously working on cars. I'm not sure if its because of lack of people or inefficient processes but its really frustrating to be waiting there with your car lying idle. The actual service of my car was completed in an hours time but I had to wait for a good 3 hours before I could take the car home. To the SAs credit though he handed over the keys at exactly 4pm with a fair warning that my next service would take 1.5 days.
So to summarise
Happy with:- Courteous staff
- I was kept informed
- Their policy of allowing you on the shop floor
- Refreshments constantly being served (They offered to buy me lunch)
- The service was carried out efficiently
Not happy with:- Request to disable Start/Stop permanently was not done
- Brake assist and XDS settings were also not done
- I really hope they start wearing gloves when they inspect the interiors of the car
- Car sits idle during the entire duration for a good 3-4 hours!
Disappointed with
The car wash. I was extremely disappointed with the job. Even if they had done it for no charge I would have walked away extremely upset with it. If you had given a couple of kids a bucket and a cloth they would have done a much better job. No kidding! The below picture was just before it was ready to be handed over to me.
That said, this car suits my requirements to the T and I still think it looks as gorgeous as it did the first day.
Sadly, life cant always be perfect. The day after the service and a pretty quick airport drive I notice my tyres have fallen victim to either my carelessness (I think I know where this happened) or the infamous Bangalore roads. If I don't get the OEM tyre I will have to end up replacing two tyres. So the reality of changing tyres has hit me earlier than expected.
