Quote:
Originally Posted by IN-RJ Have many happy miles abhi7013. Brave decision.
It is not normal. HEXA is a new product, issues to be come out from customers after regular use.
This is normal is an evasive answer from SA.
Again this is not normal and not at all acceptable in even an ALTO.
I (HEXA) am a TATA product.
I pray this bonding (visiting Workshop frequently and get friendly with mechanics) will not be proven a Fevicol Bond. |
Firstly, thanks for your wishes!
Coming to your comments, yes, the service folks came home promptly and sorted out all these issues WITHIN a week. Its been more than a month of ownership and so far, there's nothing to complain, given its a new model.
Also, it depends on how people see the glass of water! When there is prompt service given to a customer, it is difficult not to appreciate for most of us. And when there are no problems faced further, there's no point in breaking our heads as to why that issue occurred . And these are minor QC issues! Not major mechanical or engine related ones.
Coming to the plastic giving away, again, its not the issue that bothers me. The way TATA handled it was excellent and this makes me forget about the issue. I bet, if it were other brands, i would have had to pay for the part or atleast the labour as in the case of a friend's Amaze for a similar issue. And i never once visited the service center.
They did everything at home.
Speaking of turbo sound, could you please elaborate as to why its not normal? Here are a few points which make me feel why its normal:-
1. Each and every individual Hexa that i have seen physically, and every owner with whom i have interacted has experienced this.
2. No, the SA is not at all being evasive. The product manager, senior sales personnel at concord and a few TATA resources from our Hexa ownership takeoff event held in Bangalore have confirmed that the sound is normal and is present in each vehicle.
3. There's no effect on the performance. The car just glides smoothly and the sound can be heard only on sudden deceleration in the 3rd gear. One of the SAs said that the Varicor on Safari too has the sound but is not as audible.
Hence, since its not only with my car, and as there's no effect on the performance part i have nothing against it. And the sound comes very rarely and it goes unnoticed, so its not an "issue" for me as such rite now. I just feel it to be a part of the turbo whistle (which is very addictive in the Hexa!)
Lastly, the wind cutting noise, i said, sounds "like" an air leak but is not exactly that as theres NO air coming into the cabin. Speaking of Altos, no matter how small or big the car, it has to cut the air which results in some kind of a sound atleast. Please don't tell me the cabins of cars costing under 30 big ones are completely isolated from wind/road noise. Heck, i found the cabin of XUV to be more noisy post 120kmph than the Hexa.
Am trying my best here not be defensive towards the car i bought and to be rather critical towards it. However, since your comments directly said that these were not at all normal, I thought of elaborating a bit on them.
Coming to the plastics of the seat giving away, common dude, saying that its a TATA is totally uncalled for. Please hold back your emotions against the brand and try staying neutral in your comments.
As i said, depends on how you see the glass of water. Prompt service and excellent product makes us happy owners irrespective of whom you ask in the review thread.
I would suggest you to visit the threads of recently launched models from other brands. You've got all sorts of issues. From brakes to condensation in the projector lamps.
Thanks again for your wishes and yes, even if its a Fevicol bond with me and the service folks, i have nothing against them as long as my car runs perfectly with zero damage to my pocket. I have seen worse cases in major brands right in this very forum, so am completely ok with things as they are going for now!
Cheers!