Quote:
Originally Posted by hemanth.anand Congratulations...welcome to the 5digit club
Your shell diesel feedback is opposite to what many others have told about it. Only other tbhpian to share your views is Crazydriver is guess
Happy motoring KarthikK! |
Well in fact, even when I tried a couple of tankfuls a few months back, I found Shell diesel to be improving engine NVH levels and overall refinement through the rev range. It almost feels like a petrol engine now.
Quote:
P.S: Your ground clearance feedback is prompting me to get the increase done with my upcoming service.
|
It is seriously good. Until now, I have not managed to scrape the underbelly even once in 6 months! A counter-suggestion - since your Punto is a pre-facelift version, you may feel slightly more body roll in the 185mm GC version of the suspension. Before you go ahead with the swap, you could test drive my car when we meet for the steering decal, and see how you feel with the 185mm GC version.
Quote:
Originally Posted by sagarpadaki Yea. Even I felt the engine was a bit rough with shell diesel. The smoothest for me is the Indian oil diesel. Am using shell diesel since last two tank fulls . May be its the 1.3mjd which likes shell diesel more! |
Theoretically, Shell should be smoother for all the cars since Shell is purer and is assured to be free of any adulteration and quality issues. The only reason it can get harsher with shell is if the engine was tuned to run on only impure fuel! I don't know if it is something to do with MJDs, because one of my friends said his Swift (75HP MJD) became rough with Shell. Maybe the smoothness with Shell is only with VGT versions, for some strange reason. Crazydriver's Punto and mine are both VGT 90HP versions, and only we both seem to be impressed by Shell diesel.
Quote:
Originally Posted by motomaverick Going great guns Karthik, let me know when you are planning for Madhu's because even I have to get the alignment and balancing done. |
How about this Saturday? 9.30AM sounds good. We could get our job done and get out of there before the crowd starts in Madhus and before traffic jams start around that area.
Quote:
Originally Posted by Arch-Angel Grats Karthik, nice one on hitting the 10k mark and i hope this experience continues for you. So is shell diesel as good as you it is? Maybe i can go try with a tankful. 4x40=Rs 160 more for a tankful, so i think i will splurge the cash for now. But with my minimal use, my mileage is at an all time low lol, i got 14 kmpl on my ride recently. All said and done, i cant help but oogle at this beauty from bangalore and one of my friends said that bangalore has a lot of good looking femme so i guess even cars qualify! Hope the enjoyment and fun continues and may you have lesser interference from the uniformed and the non-uniformed kind. |
Go ahead and try it. You could be the first Figo owner to join the Shell diesel admiration society here on Team-BHP *winks*
Quote:
Originally Posted by sandeepmohan This is good to know. However; I consider you as a highly influential person from the days of Prerana and now Vecto. You have a good relationship with them and its clear that they don't mess around with you as you are very particular about how things are to be done. |
Hehe, although many people here think so, I have no such influence or relationship with Prerana or Vecto. I just happen to share a good rapport with their service staff since I have been going to them from my T-Jet days of 2011. Their Fiat team was pretty small earlier when they were with Tata in that shared facility, so most of them are familiar with me. What do I do special there? Nothing at all. I am just patient when I go for servicing or for some work, and I don't start shouting around when something gets delayed or improperly done. I prefer remaining calm and getting things done properly even if it means some extra delay for me. Maybe that's just me.
I call up and book with them in advance whenever I go there, just like any other customer. This saturday when I went, I hadn't booked in advance. They flatly told me they had other pre-booked cars to service and I had to wait till they were done with that day's workload before they could do the brake swap job on my car, since it required one service bay to lift up the car. I have spent nearly the entire day waiting for the work to be done, but I spent the time in other ways (looking at the new t-Jet, visited 3M for a wash meanwhile, etc). They finally did the job in the evening. I didn't grumble about the delay or make a scene there demanding VIP attention.
I know at least 4-5 other average joes who have Fiats and aren't on any online forum. All of them were satisfied customers of Prerana motors without using any "influence". Lets see how Vecto manages to retain that level of servicing going ahead.
This particular issue was simple - brake pads were faulty. Odometer was at 9xxx kms. Fiat's warranty policy for brake components states that the claims will be entertained if the vehicle's odometer reading is lesser than 10,000 km. I was within their warranty policy stipulations, so the claim was accepted and approved. They haven't gone out of the way to help me out, they were just following their rules.
Had I gone next month, the claim would have been rejected.
Quote:
I want to know how the average Joe will be treated had he come with a similar problem. Would they have done the same? I am also curious about how they tackled the problem of that T Jet customer filling diesel by accident. I doubt if they would have honoured warranty. Not that they should as it was the customers fault.
|
Not sure why a company should honor warranty on something that happened due to the customer's negligence when filling fuel. Replacing expensive engine internals and fuel pumps, spark plugs, etc on warranty because the customer negligently filled diesel into a T-Jet is one issue. Experiencing shuddering during braking on a 9000 km run car is another thing. Warranty is meant for faulty parts showing up within a certain mileage, not for negligent brains who destroy engines by not paying attention at the bunk
.
A warranty claim has to be justified by the dealer to Fiat if it is given, because spare parts cost a lot of money. In fact, when there is a warranty claim on a defective part, the old part has to be sent back to Fiat for investigation (customer cannot take it home like they do for normal replacements). If the dealer starts doling out free replacements to "influential" customers, Fiat will find the replacement unnecessary later and pull up the dealer. Of late, we've been seeing so many reports of Fiat's parts being replaced under warranty on goodwill. Mine is just one such case. Would the claim have been entertained if the odometer was 11k instead of 9k?? NO!
Quote:
Going out of the way to take care of just one customer is not what I am really interested in.
They know you report on this forum and it could have quite an impact to their business. What about the one's that don't? What about a car without the Team Bhp sticker. Would that customer be treated as well.
|
Not really sandeep. There are hundreds of BHPians who visit the facility and they also post stuff about Vecto/Prerana on online forums, including you. My single experience will not change a collective opinion about the facility, so they don't necessarily need to "bribe" me or any other particular customer with good service - it won't make a difference. Their good reputation is built up based on reports by a lot of customers who've been visiting the place. I am just another one in that ocean of customers. In fact, the reason I started going there for my T-Jet 2 years ago was because I had read good things about them here, and they didn't disappoint me with both my cars.
I know 4 other Fiats with friends and relatives which go to the same facility (none of them are on any forums or sport stickers). Some have been going before I bought a Fiat, and some after. All of them are satisfied with the customer service Prerana used to provide, and with the general quality of servicing/issue resolution by Surendra and team.
Quote:
Originally Posted by carrerastrax Karthik's punto was a few kms short of 10k and the case is legit and I've noticed that Prerana/Vecto is prompt with legit replacements. I've experienced this with the other replacements that have gone into my car. |
Yes sir. bang on target with the observations. The claim was entertained because brakes are covered until 10k kms. They cannot bend warranty rules for particular customers, because spare parts cost a lot of money and warranty replacements have to be justified to Fiat with the defective parts returned.
Quote:
I feel Karthik has earned his stripes. Ideally, we should all be treated the same. But, in the real world, there will always be a difference between the service I (negligible to low social media presence) receive and what Karthik receives,considering his social presence. Or between cars with and without t-bhp stickers. This is life.. isn't it? :-)
|
Sorry, but I disagree with those statements. I am not treated differently because I am Karthik, nor have I observed any case of partiality as far as warranty claims are concerned. They have their rules for warranty claims on different parts, and they will go according to that no matter whose the car is. You have as much posting access here on team-bhp as me, as does anyone else here (team-bhp) in Bangalore who visits Prerana/Vecto or has a Fiat car. Like I was explaining to Sandeep in this same post, I don't demand any special attention or show any celebrity status there. There are times when I have had to wait extra for something to be done, or when something was not done properly (like my friend's Palio 1.6 service last month which I had posted about on the other thread). I choose to be patient and cheerful with the guys and allow them to do their job even if it means a few extra hours for me. I don't expect everyone to be that way, completely understandable, which is why I don't contradict someone else's experiences. Some customers may shout at people, make scenes and behave like divas on a film set, no comments about them. I don't do anything differently at any of the service centres I have visited so far in life (Maruti, Hyundai included), I have enjoyed good rapport and service at all the places so far.
If people are envying me for getting good service in Vecto, all I would say is - try to be a Roman in Rome, and be patient, cheerful and humble with the staff. They will automatically give you respect and do the job well in return. If you shout at people and show what a "big man" you are, you will get the same treatment in return. Applies to any service or industry, not just cars.
I suggest any further Vecto motors' imaginary 'partiality-towards-Karthik' discussions can be taken to the Fiat service network thread, since it is OT here *lol*