16th November 2011, 20:17 | #91 |
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| Re: Tata Aria Pride - Zero Pride in Ownership Come on guys, there were two major incidents albiet serious in nature but then niggles are a part of life, take a look at threads with discuss clutch issue with the scorpio or brake issue with the new swift. So long as TML is owning upto the problem and resolving it satisfactorily i see a ray of hope. Do refer to my earlier post, as per the service record none of the problems have "re-surfaced" after a fix and the fact that the vehicles have been plying quite a bit is testimony to the fact that the vehicles are not lemons. Hence to deamonise to such an extent in my humble opinion is incorrect. Something happened within a few days of the first service, and that may hold the key to this mystery. |
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16th November 2011, 20:43 | #92 | |
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| Re: Tata Aria Pride - Zero Pride in Ownership Quote:
Look at Tata's attitude, as mentioned in this thread, the car is lying in the workshop for a considerable amount of time, eventhough Tata factory is just 5 kms away. cant tata send someone with decision making power to resolve this ? Turn around time is also very important. if the vehicle is in the workshop for too much time, people who are dependent on the vehicle daily are impacted. What i am trying to say is that even when XUV developed major problems like door not closing, it was not attempted by Kedar(example) to sell off his xuv and look at toyota / honda. Mistakes to happen, but effectively and quickly it is resolved is what matters. Toyota is offering 60 minutes service and Tata is offering 60 day service Last edited by scopriobharath : 16th November 2011 at 20:47. | |
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16th November 2011, 20:54 | #93 | |
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| Re: Tata Aria Pride - Zero Pride in Ownership Quote:
And R&D and production people should have been swarming over these two vehicles. I don't see that happening. I don't think the marketing/ service department understand the seriousness of this situation. Fobbing off a person who has voted with his wallet for not one but two of TMLs premium products with a form letter! @indian21r, did you get a loan vehicle? Regards Sutripta | |
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16th November 2011, 21:29 | #94 | |
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| Re: Tata Aria Pride - Zero Pride in Ownership Quote:
However, this does bring one interesting point , TML does offer emergency breakdown assistance, including free towings, on its smaller cars through a tieup with MyTVS not sure if it offered with ARIA and they do attend to issues with alacrity. ACM's Aria review http://www.team-bhp.com/forum/test-d...-place-13.html does seem to indicate that there are some issues with the clutch/gearbox parts which is being addressed by TML. Probably the ASC messed something up during the first service as part of proactive fixes, but the fact at this point in time is that we really dont know what happened then. 60 day service: That was a good one, TML has the company of quite few german/european manufacturers too PS: jokes apart is the vehicle at the ASC for 60 days? i thought he had a issue on 11/11 Last edited by cyberwhizs : 16th November 2011 at 21:42. | |
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16th November 2011, 22:04 | #95 |
Senior - BHPian | Re: Tata Aria Pride - Zero Pride in Ownership ^^^ yes but a taxi owner will be very particular when he has spent 12 lacs by taking a loan. he didnt face any breakdown or similar problems and its not that tata doesnt go that extra hand like mahindra. one of our forum members safari was taken directly to the assembly line and most of the components were changed when he was not satisfied. we will wait for indian21r s case to be closed. lets not become jumping jacks and turn this thread too into mahindra vs tata etc. Last edited by amit_mechengg : 16th November 2011 at 22:09. |
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17th November 2011, 14:18 | #96 | ||||||
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| Re: Tata Aria Pride - Zero Pride in Ownership Quote:
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I used to travel in them on a daily basis. Always the cars have senior managers so drivers never get the opportunity to be careless. It is our policy to drive at less than 80 kmph. Quote:
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17th November 2011, 16:07 | #97 | ||||
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| Re: Tata Aria Pride - Zero Pride in Ownership Quote:
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The car is yet to be delivered Quote:
I got it last time when both cars were out of service. Not Now though. Quote:
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17th November 2011, 17:07 | #98 |
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| Re: Tata Aria Pride - Zero Pride in Ownership
Make that a 3, will ya? There are many many more people I have met/spoken with; who are facing issues with their Aria's, Including a few others from our forum itself! Thankfully enough my car has not given me any serious failures and the mechanicals do seem to be all right. Out of my 5-6 month ownership my car has at least spent close to a month at the TASC. So my friend you are not alone, The customer care shows that they really care but when it comes to the TASC things get worse. If you have observed, my thread does not have any service reports as such because I was waiting for things to straighten out. That is definitely far away from happening, currently my car is at the service center since the past few days AGAIN but this time for the 15k service and issues that I have been facing. They till date have NO solution! I repeat that I have experienced ZERO preferential treatment at the TASC. Even the appointments I get are more than 15-25 days away! Eg: Just a few days back when I had dropped off my car, Even after having a prior appointment I was asked to wait for about 2.5 hours! I will update about my experience and the issues once I get my car back as I am in no haste to do the same. But Tata needs to improve! A great product is getting ruined by its own company. More issues are observed every time my car arrives from the TASC, not to forget the scratches, stains and dents they give out free with every visit. I too got my car around the same time as you got yours from the very same dealership in the very same condition you described! Does that mean something? Well, having spoken to other owners I can definitely say that owning an Aria is not EASY! A good product ruined by the TASC/Attitude of the company! After all I have been through and I am still going through, I love the Aria but when issues cant be rectified by the TASC themselves and when I am treated like I have purchased a cursed vehicle! Trust me when I say this people; A reliable vehicle is far more of a luxury than an electronic blunder! PS: I also own not one but two Innova's ! Last edited by Zappex : 17th November 2011 at 17:35. |
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17th November 2011, 17:35 | #99 |
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| Re: Tata Aria Pride - Zero Pride in Ownership Sad to hear this story , Probably they should have packed some less features and payed more attention to QA. Driving test mules for millions of KM do not necessarily mean that they can produce niggle free cars because the loose ends seem to be in the Quality of the components procured in mass manufacturing. I suspect their vendors provide high quality parts for test mule and then drive down the costs and quality later. Just one word being a Tata vehicle owner myself, do you see a pattern that major breakdown happens after a service visit ? If yes then probably changing the service station may help. I have heard (hearsay) some service stations are crooked and make money by unethical practices. |
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17th November 2011, 17:44 | #100 |
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| Re: Tata Aria Pride - Zero Pride in Ownership
Makes total sense. In fact i am suprised with Tata's turnaround time here. Tata's favorite audience(Taxi segment) needs a quick turnarond time, since if a taxi vehicle does not run for a single day, loses will be huge for the owner. In fact theoritically, Tata should have the fastest and best turnaround time for service as most of tata's customers are sumos and indica cabbies. |
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17th November 2011, 18:01 | #101 | |
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| Re: Tata Aria Pride - Zero Pride in Ownership Quote:
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17th November 2011, 18:12 | #102 | ||
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| Re: Tata Aria Pride - Zero Pride in Ownership Quote:
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17th November 2011, 18:17 | #103 | |
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| Re: Tata Aria Pride - Zero Pride in Ownership Quote:
Another thing, has the navigation and USB problem been sorted out yet? Last edited by DeKay : 17th November 2011 at 18:25. | |
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17th November 2011, 18:31 | #104 | |||
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| Re: Tata Aria Pride - Zero Pride in Ownership Quote:
I have not faced issues nearly as severe as yours but lets just wait and watch if they can rectify even the minutest of them. They have no choice, It is unacceptable for a customer to take his new car back with defects! Quote:
I really don't understand, is it that difficult to assign a proper person to look into our problems and solve them? If you must know my dealership experience, head over to my thread and surprise yourself! I still love the pride but others admiring my ride don't know whats going on the inside! More like a blunder in Tata's case. Quote:
All in good time, The problems are WIP. Just waiting for the car to come back. Last edited by Zappex : 17th November 2011 at 18:42. | |||
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17th November 2011, 18:58 | #105 |
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| Re: Tata Aria Pride - Zero Pride in Ownership Indian21r, there's really no point in wasting any more time with the Aria. Follow up with the Tata folks to get it fixed up and in running condition, and then sell it off. Its gonna cost you a lot, but from the way they've been handling ur case, its obvious that they dont care. Move onto a Toyota, Im sure you'll be a lot happier. I'm really surprised how people can keep asking about the quality of roads the Aria has been run on, the type of driving, the no of kms run, the fact that its an advanced car with electronic features never seen before, etc.... Come on, its not rocket science, clutch failure, brake failure, and on 2 vehicles which basically ply on the Bombay Pune expressway, and forget about the failures, look at the service standards, and this for a premium vehicle. Really sad. |
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