I took my Safari to AutoLinks gurgaon for 40k Kms service in October while i was there in India for my diwali trip.
And to my surprise, the quality of service was very pathetic compared to first time when i went there for 35k Service around a year ago.
Though the WM Anil Vashisht knows me being a friend of Suman and he showed a lot of warmth this time too.
But the Service Advisor Jitender Yadav who looks to be new guy is totally after fleecing customers and make a heavy bill and nothing else.
He just wants you to opt for various additives/Flush etc as they have an incentive based on that and i said OK you do it, no issues but get everything done properly.
i was charged almost 7.5k(5k was expected as differential oil/Axle oils needed to be changed) and safari was returned to me in a pathetic condition compared to the pre service condition.
And this bill was without alignment/Balancing.
Notable points :
- Washing quality was poorest(i cleared grease marks from doors myself)
- SA never monitored whats going on as i asked him status after couple of hours and he had no clear answers.
- Safari was missing a beat on hard acceleration prior to service but they dint resolve this at all and wrote done.
- Promised delivery time exceeded by 2 hours.
- Safari was returned with Engine Malfunction Light flashing and RPM Fluctuation.
Upon complaining, the other SA(The original SA vanished after i paid the bill) pressed the accelerator to redline few times/connected the laptop and cleared the errors and told me that everything fine now.
And this problem surfaced again after 10 kms after leaving the workshop.I called the original SA(Jitender) and gave him a mouthful, thats all i could.
And he wanted me to come to Workshop again despite telling him clearly in the morning that i have come from Rohtak 80 kms away and spent money on fuel and time spend in travelling to get this service done.
As the dealer in Rohtak is pathetic, still this guy doesnt understand how to value customers.And if i knew this would happen, i would have got the service done at rohtak rather than wasting my time and money to go to Gurgaon.
Only problem was that i was running against time due to things being very hectic and i was to return to London after couple of days.
Next day, Anil Vashist called up and apologized about all this drama and he not being able to get this done under his supervision.
And he wanted me to come again to gurgaon to get all sorted and give them good marks once Pune guys call up.
But unfortunately, i had to return back to london and never got any time to go to Gurgaon again and this experience had left a bit of bitter taste.
Will visit India again in Feb,2010 and hoping that this time AutoLinks does better otherwise there is no use going all the way to Gurgaon and get fleeced.
BottomLine : AutoLinks is just another Tata Dealer and is good specially for first time while your are a new customer for them.References of Suman and Tanveer will make things better but dont leave things upon them entirely and be cautious and attentive while getting things done.