My Email to Mr Ratan Tata
Hi Ratan Sir -
Also to bring to your notice that all the email ID’s mentioned on the website are either not working ( attached ) or mail boxes are full so you can imagine the service standards and customer frustration.
You can ask your secretary to send a test email on the email ID’s mentioned on the following link to validate the same
http://cars.tatamotors.com/contact-us.aspx
I would also like to bring to your notice that CONCORDE MOTORS ( Sarita Vihar ) has by far the best staff and service that I’ve experienced so far however it’s the car itself which is a cause of worry for me as I may not be able to afford it’s tantrums once it goes out of Warranty .
Looking forward for a LONG term solution from the TATA Team.
Regards
Harish Nayak
From: Harish Nayak
Sent: Tuesday, December 03, 2013 2:46 AM
Subject: RE: Complaint about my TATA Safari DL 14 CG 0700
Hi Sir – Sorry to bother you for my issue but this is something that I wanted to bring to your notice as you’re the HEAD of the family. Most of the mail ID’s are bouncing back hence this email to you.
Looking forward for some solution from your team.
Regards
Harish Nayak
From: Harish Nayak
Sent: Tuesday, December 03, 2013 2:36 AM
Subject: Re: Complaint about my TATA Safari DL 14 CG 0700
Hi Mr Thusoo - Hope you're doing well.
I'm writing an email again to bring to your notice the issues faced by me. As much as i LOVE this car i'm highly dissatisfied by the niggles that it's causing and troubling me off and on. I'm bringing this to your notice because if this is the scenario in the initial 2 years then i'm wondering what would happen once the car gets out of the warranty period
1) Recently the entire radiator went dry on it's own and the car went into "Limp back home mode" - Luckily i was not too far from my home so managed to reach back ( was around 50 kms away ). The issue eventually was a faulty water pump which was replaced under warranty but i had to pay around INR 1100 for the coolant and 3 days of cars stay at Concorde Sarita Vihar ( Coincidentally the 30 K service was scheduled at the same time - The service took only few hours but the pump took 2 additional days + dent of INR 1100 on my pocket )
2) This is the 4th time that my charging points have conked off in last 1.5 years of ownership and i've gotten tired of sending the car to service station just to get this fixed - It takes 1 whole day to fix it + INR 300 of fuel to go back and forth ) - The points have conked off again as i'm writing this email and i'm not going to send the car this time to the service station. Would request you to get them fixed at my place so that i can use the car on that day too.
3) The central locking conked off couple of times but has been fixed now and i'm not sure for how long though but wanted to bring it to your notice
4) The Child lock gets activated on it's own every now and then causing inconvenience and EMBARRASSMENT to me most of the times , May not sound like a big issue but when it happens it does tarnish my Image and Of course TATA's .
5) The water leaking into the compartment has been an ongoing issue and has been fixed for the 4th or the 5th time since i bought the car and to be honest i've lost patience on this front. i have plans to keep this car for at least 7 years and i would really be very serious in terms of my ownership if these issues keep troubling me even after 2 years of initial ownership. For a simple reason what are the probabilities that a issue repeating itself for 3-4 times in the initial years would not repeat in the subsequent years causing me to pay through my nose for no fault of mine ( and actually a MANUFACTURING FAULT FROM TATA ).
Really looking forward for a positive response from your end to STRENGTHEN mine and my friends ownership experience of Safari.
Regards
Harish Nayak