[prithm]

What a bunch of cheats !!! Except electrical s I don't think there will be any major issue since you said it submerged OK only till the tyre height. If fluids are changed along with filters, and interior disinfestation , you are good to go. What about fuel pump and filter? Were they changed too ?

[Maxwell Arthur]

Originally Posted by prithm

What a bunch of cheats !!! Except electrical s I don't think there will be any major issue since you said it submerged OK only till the tyre height. If fluids are changed along with filters, and interior disinfestation , you are good to go. What about fuel pump and filter? Were they changed too ?

Thanks for the reply. I don't think they changed that since the filters were recently changed in October. I am yet to see the break up of the 18000 we paid. So they could have changed the filters. Do you know what the procedure would be to get the insurance renewed? Since we are going in for cash loss the insurance will be canceled with the current provider.

[tud]

Originally Posted by Maxwell Arthur

The car was driven(DRIVEN) to the service center by the SA who had come to tow it on the 21st of November. The car was repaired with all the essential fluids changed and the carpet removed and dried.The surveyor had approved the claim and wanted to start the repair process. The bill was INR 18000. This was not told to us on that day which is the 29th of November, 2015

The service center delayed the delivery and inspected the car again, as they claim, and on the 10th of December the surveyor has decided that the car was a total loss. The repair estimate was 300000 They were behind us wanting us to settle the amount for the initial repair and labour and get the insurance company tow the vehicle.

That was enough to conclude that the surveyor, the Service Advisor and the mechanic who came forward to buy the car were all connected and they were trying to fleece us.

Can you name the service centre and the service advisor and also tell which insurance company it was? It would help a lot of us to stay away from these crooks.

[Maxwell Arthur]

It was ramkay fiat and the service advisor's name was Ramesh.

[prithm]

Originally Posted by Maxwell Arthur

Thanks for the reply. I don't think they changed that since the filters were recently changed in October. I am yet to see the break up of the 18000 we paid. So they could have changed the filters. Do you know what the procedure would be to get the insurance renewed? Since we are going in for cash loss the insurance will be canceled with the current provider.

If the current one helped you to get claim in short time, they can also accept your proposal for a new insurance with higher premium since risk calculation will be higher. A friend of mine said except total loss, vehicles are still liable to be covered under insurance if they are deemed fit by insurance agency after inspection.

[Makin Rulesz]

One of my colleague, got back his flood affected Swift repaired by authorized service center. Car is in drive-able condition with some minor electrical glitches and though interior was cleaned, there is still bad smell inside the car.

After the insurance settlement, he had to pay 50% of depreciation amount from his pocket, rest of the 50% was taken care by Maruti.

He had plans to sell off the car, after using it for sometime, since it a outstation vehicle. Obviously hiding the fact that it flood hit.

Now the problem is after the repair, ODO is set to read "0" and this puts him in the situation where he would not be able to sell the car without revealing it to the buyer

Is it the same for all the flood infected cars or is there a way to get the odo set back to its original value?

[Zappo]

Originally Posted by Makin Rulesz

He had plans to sell off the car, after using it for sometime, since it a outstation vehicle. Obviously hiding the fact that it flood hit.

Let us be very clear here. What your friend is planning to do is blatantly wrong and unethical to begin with. If you endorse that move that is just as wrong. Basically, you are planning to take some poor guy for a ride. And then you expect this community to suggest ways out of the odo problem to help you achieve your objectives! Really?

Please avoid doing this. Remember, what you are planning to do today may just come back to you in another form.

[Makin Rulesz]

Originally Posted by Zappo

Let us be very clear here. What your friend is planning to do is blatantly wrong and unethical to begin with. If you endorse that move that is just as wrong. Basically, you are planning to take some poor guy for a ride. And then you expect this community to suggest ways out of the odo problem to help you achieve your objectives! Really?

Please avoid doing this. Remember, what you are planning to do today may just come back to you in another form.

This was definitely not my intention, since I did not think from this perspective before posting. Only after your comments that I realized it.
I just wanted to know the technical possibilities of it.
You may remove the post, if it is not appropriate to be there. Sorry for my ignorance.

[longhorn]

My WagonR was affected during the floods. Water had entered till below the seat level. Got it towed to the service centre. Fortunately I had taken zero dep cover this time around. My vehicle came under C category. The following parts were replaced

1. Clutch kit including flywheel.
2. Alternator
3. Starter motor

In addition all fluids like engine oil,transmission oil, brake fluid were also replaced. Total bill came to Rs 27000. All parts and fluids except the flywheel was covered under insurance( Maruti Insurance -National). The vehicle was in the workshop for about a month, most time was spent waiting for the spares to arrive. They took the vehicle in on Dec 15th and I got in back on Jan 20th.

I have used the car for 1 month and have run it approximately 500 kms post these repairs. Happy to report that there are no niggles so far. Parts like wheel bearing, though mentioned in the initial estimate (50k) were not replaced.

Collateral damage was a scratched rear bumper and paint on the bonnet damaged due to bird poop. They have agreed to fix the bumper at their own cost but are not ready to take ownership for paint damage on the hood. Dealer is Popular Vehicles, Kilkatalai.

[RGK]

Originally Posted by Makin Rulesz

Is it the same for all the flood infected cars or is there a way to get the odo set back to its original value?

Technically it is possible as the way it was reset to "0". It is not advisable to sell by giving some wrong information about the car. Vehicle history can be pulled from the dealer. It is better to tell the truth and give it off. A knowledgeable car buyer can find the truth in no time.

Originally Posted by Zappo

Please avoid doing this. Remember, what you are planning to do today may just come back to you in another form.

Exactly. Post floods, the dealers have minted money by exploiting the ignorance of the customers which is unfortunate. I will update my story once I get the car back.

Originally Posted by longhorn

The following parts were replaced
1. Clutch kit including flywheel.
2. Alternator
3. Starter motor

Good to hear that your vehicle is back. Alternator and Starter motor can be serviced, but these dealers always insist on replacement. They always scare customer's "sir any time it will fail"...

[satanic_dude]

Originally Posted by longhorn

My WagonR was affected during the floods. Water had entered till below the seat level..

..Total bill came to Rs 27000.

..I have used the car for 1 month and have run it approximately 500 kms post these repairs. Happy to report that there are no niggles so far. Parts like wheel bearing, though mentioned in the initial estimate (50k) were not replaced.

Glad to hear that your WagonR is back, that too at a minimal impact to the pocket. Also reassuring to read about the post repair experience.

Yes, looks like they do not replace all the parts. My Alto K10's repair work is complete at MSM, and I got an SMS last night when they closed the bill. Immediately checked the Maruti Care App (Android), and noticed that the final bill amount was updated as ₹1.6 lac (the original estimate was ₹2.02 lac for 'A' category), classified under 'unscheduled repairs'. Curious to know what parts were not replaced. All that remains is for them to send the bill to Chola MS for cashless settlement, apply the Maruti discount on depreciation cost of parts, and then I will get to know my share. Hoping that my expense will be within ₹30,000. I also need to give them the towing receipt to try and get some of the ₹2500 covered by insurance.

Originally Posted by RGK

Technically it is possible as the way it was reset to "0"...

Yes, it should be possible. It is reset to zero as they will be replacing the meter console and the ECM. I wanted the mileage on the odometer to be set to 38420 post flood repairs, purely from a service record-keeping point of view. I keep detailed records and always want my mileage to be accurately captured in all services, for personal tracking (on their database > Maruti Care app), and timely periodic servicing. However, MSM rightly declined to do that, as they apparently aren't allowed to edit the mileage. Understandably so. Instead, I was told that I can add that number 'in writing' to whatever mileage is displayed on the odo, while opening job cards. I am a stickler for accurate chronological records!

If there is some place where this (odometer setting) is done legally, I would like to know. I'm definitely not looking to sell this car for a few years, and have absolutely no intention to hide the flood damage record. Over the years, it may get tiring to remember to add and manually ask them to maintain the correct mileage on record every time.

Peace.

Regards,
Abhishek

[aveemashfaq]

I have just realized on reading another thread in team-bhp that a lot of people still have their cars pending for the work to be done. I have restored a car by myself and it is documented in this thread

http://www.team-bhp.com/forum/techni...ndai-getz.html

Please ask me any doubts

[satanic_dude]

Hi All,

After a good 4 months post floods, I have finally taken delivery of my fully repaired 2011 Alto K10 from Maruti MSM, two weeks ago. The car was ready on Mar-18, however a slight delay in doing the repair inspection and liability report, coupled with the financial year end traffic translated to another months' delay. However, I am thoroughly satisfied.

The repair expense was :

Total bill - 160,000
Insurance - 92,000
Maruti Discount - 29,000
My share - 39,000.

Maruti has indeed read the pulse of the nation very well!

I must say that I am very happy with the outcome. The car feels absolutely new and mechanically fantastic to drive. The new starter motor ignites unbelievably well. The powerful sound of the K10 motor during startup is just amazing. To sum up, it feels exactly as it did when I took delivery from the showroom in 2011. New meter console (that read '29'), gear knob, AC system, alternator, starter motor, throttle body, brake system, clutch assembly, steering system, fan assembly, headlamps, tail lamps, cables, bulbs, switches, relays, plus the usual service kit.

Surprisingly, that almost full tank of petrol that I had filled just before that floods, was still there!! Even the extra Roots Windtone pair I had installed last year, along with the switch, cut-out and relay work absolutely well, and they were kind enough to leave these connected while changing the OE horn.

There was some rattling noise during acceleration, juddering of wipers, one old headlamp bulb left unchanged (but billed) due to oversight, and the horn wires had fallen off the switch. But these were all fixed last weekend, and I just did the first full tank last night.

The mileage since the last full tank (pre-flood) works out to 13.36. This is great considering the fact that the car was driven for ~40 KM after filling (28-Nov), was then under flood water for two days (2-3 Dec), for a month in our building's parking (1 Jan), was in the yard and the service center for around three months total (1 Jan - 18 Mar - 16 Apr), and the system was probably cleaned thoroughly with some minimal loss of petrol while changing the parts and filters, then test driven for some 29 KM by the service center, driven for another 320 KM by me out of which ~250 KM was on the highway (slow highways in and around Kancheepuram). Kitna Deti Hai?

The car looks almost new, save for the old front number plate, some dings and scratches on the body and bumpers, from over the years. Also there are noticeable dents on the RF and LR doors, caused during the time at the service center. They have promised without any fuss, to repair the dents in a month's time, as I clearly pointed out (and showed photos of) the dents that were already there vs. the ones that happened in their place. They have also done a very good job with the upholstery cleaning. While there is some dirt here and there, in the gaps and crevices, this is completely understandable, and I am not unhappy with it. What MSM has done is already very hard work. I will share the photos a bit later, in a separate post.

I have to say this again, that it is safe to assume that Maruti may have been the only manufacturer that has repaired a lot of 'A' category flood damaged cars successfully, and brought them back on the road in a quarter! That is truly amazing! The 'wow' factor is certainly there. I wrote a page long appreciation mail to Maruti and MSM this morning, thanking all involved in the process.

When most people, in fact when the whole world suggests that a flood damaged car must be totaled, Maruti brings these cars back on the road and shows that it is indeed possible, with a not-so-huge financial impact to the customer! What a way to keep your customers reassured and satisfied! It only builds more trust. Kudos to Maruti Suzuki! A commendable effort indeed.

Peace.

Regards,
Abhishek.

[Thad E Ginathom]

Originally Posted by satanic_dude

Hi All,

After a good 4 months post floods, I have finally taken delivery of my fully repaired 2011 Alto K10 from Maruti MSM, two weeks ago. The car was ready on Mar-18, however a slight delay in doing the repair inspection and liability report, coupled with the financial year end traffic translated to another months' delay. However, I am thoroughly satisfied.

... ... ...

That is a wonderful success story. Hats off to you, your insurers and Maruti!

I still suffer pangs that I did not attempt to restore my Polo.

But anyway, not withstanding my dissatisfaction with VW at the time time, I now have... another Polo.

[greenhorn]

Was discussing with a colleague about his figo -
His figo was parked in his apartment and was submerged upto dashboard level.
He drove the car there, parked it, had the battery die during the flood, and was towed to the workshop.

He was told that his engine has some damage because it was cranked, and it is not covered by insurance. he subsequently had to pay for the 'engine work' - from his own pocket - apparently the block was taken out, and some work had to be done for 60-70K
He swears that the car was running fine when he parked it, and battery had died by the time he had to tow it, so the car has not been starter since.

The workshop owner claims this is a regular occurence, and he is seeing a lot of such cars with engine damage, and this 'happens'.

I'm not sure how a car engine that was running when it was parked, and not started subsequently can have this issue - but since this is effectively his word against theirs, is there any solution, or information he can use to back up his claim?