[arun_josie]

Originally Posted by sathya_g_m

1) Booked thru app, wasn't confirmed by the workshop. Usually they call us back within seconds of booking service on the app.

2) Numbers provided for booking arent picking up the calls

3) Took the car, just to find at 8:30 AM there was a huge queue of cars waiting for service only to find out that they take only 10 cars per day for regular servicing.

I would just drive down to any nearby city/town and get the service done. With this kind of rush, the quality of the service will take a hit as well.

Or be with the car when the service is done to make sure they are not missing anything.

[sathya_g_m]

Originally Posted by arun_josie

I would just drive down to any nearby city/town and get the service done. With this kind of rush, the quality of the service will take a hit as well.

Or be with the car when the service is done to make sure they are not missing anything.

I just got my car serviced today. Looks like they have done a fair job. Per the service manager, they take only 6-8 cars a day depending on the type of service and make sure that they do a quality job.

While they have attended to most of my complaints, on pulsating vibration in clutch during idling, they mentioned that some parts needs replacement (couldnt remember what, sounded like cylinder/pipe) which would take a week to arrive. They asked me to bring it back after a week to get that done once the part arrives.

Actually the service experience turned out to be good when I expected it to be an eye wash.

Sorry for going off topic, just wanted to share my service experience on non flood impacted car with MASS who is having huge stock pile of Flood impacted cars to attend.

[RGK]

Originally Posted by sathya_g_m

I just got my car serviced today. Looks like they have done a fair job. Per the service manager, they take only 6-8 cars a day depending on the type of service and make sure that they do a quality job.

they mentioned that some parts needs replacement (couldnt remember what, sounded like cylinder/pipe) which would take a week to arrive.

For flooded cars, most of the tasks are replacements and the ASC's are not taking any chances. They have created a template and use it for all cars based on the model/category. The ASC's do not want any repetitions and hence replace even the working components which are vulnerable (eg: AC blower motor).

As far as Ford ASC is concerned, they have allocated two service locations to handle general service complaints.

[satanic_dude]

For my A category 2011 Alto K10, MSM have informed the surveyor that the estimate is ~2 lac. The surveyor called to offer cash loss of ₹1 lac, else if the work order is given, insurance will cover up to ₹1.3 lac and I will have to foot the remaining ₹70k. Else I need to push for a total loss.

I am in a fix now. I find it hard to believe the parts estimate of ₹1.83 lac. This is an Alto. I will be visiting MSM tomorrow morning, to inspect the bill and find out the details.

The heart says, "Come on! It's an Alto, save it!", but the head says, "go for a total loss settlement, and buy a new car when things settle down, in a year."

Peace.

Regards,
Abhishek

[Ajay_the_Don]

The D-day has arrived. The surveyor called me to inform a buyer available for my beloved polo. The catch is that the buyer will pay half the amount in cash and the rest will be credited to my account. I have a trust issue here, How can I believe the words of the surveyor. Do I need to get any written proof? What's the norm here.

[Thad E Ginathom]

Originally Posted by Ajay_the_Don

The catch is that the buyer will pay half the amount in cash and the rest will be credited to my account..

We raised worries about non-cash payment with the insurers, and they assured us that the full payment wouuld be in cash, which it was.

Condolences from a fellow sufferer. As probably already mentioned, at the last minute I wanted to reprieve my car and attempt repairs.

As with many people whose entire homes were not flooded, our car was the biggest (huge!) financial hit. In the aftermath of the December trauma I could barely think straight about anything, and different people were influencing me in different directions on the car. But the deed is done. My hope is that it will be well repaired and make a new owner very happy.

[satanic_dude]

Ajay,

The best thing to do here, also what has become the norm, is documenting everything on email. Please do request an email detailing the breakup, and explain that you need the same for accounting purposes, from a financial planning perspective. Do insist on some written, email or SMS with the details. This is important whether or not there is a trust issue. It helps in numerous other ways!

My entire communication with Maruti MSM and Chola MS is documented on email, and it is so convenient to keep the time line on an email trail. Nowadays, even our memory fails us even in the smallest of 'to do' tasks ☺️ Cheers. Wishing you the very best!

Peace.

Regards,
Abhishek

[satanic_dude]

Hi All,

There was some interesting progress at MSM today. Met the SA who was working on my estimate. After a few minutes' wait, he came with the 4 page estimate sheet and job card. The list was exhaustive and included replacement of all critical, and some non-critical components. It is now clear why the total came up to ₹1.83 lac. The total, inclusive of labour, comes to ₹2.02 lac. The list seems very genuine and has been prepared with a lot of learning incorporated from Maruti's experience with repairing cars damaged during the J&K floods.

I must appreciate the SA for his patience and courtesy. He was standing and explaining the list and related process very patiently, politely and in detail. He waited when I made phone calls. After two quick calls with the surveyor, discussion with the SA and another person in the insurance company, I had made up my mind. I will not be pushing for a total loss.

This is because:

a) All critical components will be replaced by Maruti MSM. This includes the steering column, EPS, steering box, ECM, BCM, alternator, all sensors, starter motor, battery, wiper motor, horn, throttle body, speedometer console, wheel bearings, wheel cylinders, brake components, HVAC compressor, controller and blower, fan, flywheel, headlights, taillights, fog lamps, central locking, power window motors and switches, all other switches, bulbs, fuses and relays, floor carpet, seat belt assembly, clutch disc and plate, all cables (clutch, gear, accelerator, fuel lid, boot lid, hood, etc.,). Of course, the engine oil, gearbox oil, brake oil, coolant etc., all fluids and filters. They will also do a full interior and exterior cleaning, anti fungal treatment etc. worth ₹2000, on which there is a discount of ₹1000.
b) Maruti will be bearing 50% of the cost burden to customer, post depreciation by insurance. I'm expecting my share of expenses to be within ₹50000.
c) I may get the car by next month end.
d) The body, engine and gearbox are in excellent condition. The engine is cranking as they have checked, and is not jammed.
e) I do not intend to sell the car in the near future. I am not worried about the resale value now.
f) I am starting to get a feeling that a total loss settlement might be very difficult to get, and I may lose more in the process. More so after I have read all the experiences here and from colleagues.
g) I am bowled over by Maruti's genuine customer care, which I have experienced time and again, even from day 1 after the floods. 'Maruti's Own Workshop' may have just regained some of their former customers, and one of them is me.
h) This is the old classic Alto K10, which is no longer in production. I wish to retain it.
i) It is a Maruti.

Every time I have set foot there at MSM MASS (even ABT) after the floods, I have been treated well. I am sincerely hoping that it stays that way. Maruti is very serious about not losing their customers. These are really testing times that will prove what a number one manufacturer is capable of. The SAs and all staff involved are under tremendous pressure due to the sheer volume of cars. They are doing their very best. It is also a very delicate matter, especially in India, where cars are revered and have more of a sentimental side, also because how much value we attach to our vehicles. Never should any car maker just look at the flood level and write a vehicle off as a total loss. However practical it may sound, in my opinion it is very insensitive and harsh to do so. Maybe it's another story in other parts of the world, but we don't like that kind of treatment here. We still believe in repair, reuse and other kinds of very valid and economical 'jugaad'. Maruti's sheer size and power comes into play, and hopefully to the rescue. There is a lot of Indian-ness in their approach, and it shows that they have simply been absorbed by the country, over the past three decades.

Now, all that is pending is a final check with the insurer about the maximum allowed bill amount which MSM requested, and me giving the approval to start the repair work. Sincerely hoping for the best outcome. I want to see my Silver Knight, 2011 Alto K10 back in action, by Q1 2016. It has run 38420 KM before it drowned, and it is certainly not the end. I won't allow that. Not anymore.

Peace.

Regards,
Abhishek.

P.S. It is such a relief to type all this out from a normal PC with a physical keyboard. The ease of use and practicality is unparalleled. Most of my previous posts here in this thread were from the Android app. Hence I may have not quoted some of your messages, but have addressed you directly in my posts. Apologies for that, you may have not got a notification.

However, Cheers!

[RGK]

Originally Posted by satanic_dude

Hi All,

Maruti will be bearing 50% of the cost burden to customer, post depreciation by insurance. I'm expecting my share of expenses to be within ₹50000.

I want to see my Silver Knight, 2011 Alto K10 back in action, by Q1 2016. It has run 38420 KM before it drowned, and it is certainly not the end. I won't allow that. Not anymore.

Wonderful and Good luck Abhishek.

Yes it is not at all recommended to sell a car which has done only 38k. Spares are very much available and the car is very much serviceable.

Manufacturer will bear the 50% of the cost of the liabilities only (i.e if insurance co pays the cost of a bearing, then Maruti will bear the half of the cost) and not all the parts.

All of the cars in my apartment are being restored and no one has gone for total loss including Honda New City - 2004 model.

[Gansan]

I went to MSM yesterday to try and redeem a water wash cum wheel alignment coupon which had expired on 31st December. The place is still choked with flood repair vehicles, so my trip was in vain. well, not totally. They re-validated the coupon till 28th February!

[Ajay_the_Don]

Originally Posted by Thad E Ginathom

Condolences from a fellow sufferer. As probably already mentioned, at the last minute I wanted to reprieve my car and attempt repairs.

Hi Thad,

It's indeed sad to see our beloved ride hung up. I went to the yard to see the car, and it was in a pathetic state. Like you, I was in two mind and went to recover her and the thought vanished after seeing some water inside the cabin after so many days.

I have referred with many of my mechanic friends even with Raghav from
Ignite and most of them replied negative, also the non availability of spares even in Pudupet. And I don't think our car will get road worthy, maybe they can give life to other's beloved ride

Originally Posted by satanic_dude

Ajay,

The best thing to do here, also what has become the norm, is documenting everything on email. Please do request an email detailing the breakup, and explain that you need the same for accounting purposes, from a financial planning perspective. Do insist on some written, email or SMS with the details. This is important whether or not there is a trust issue. It helps in numerous other ways!

Peace.

Regards,
Abhishek

No offence to anyone related to NIA company, but it works just like any other government owned lobby. All process are still dealt with paper

I will get everything in writing. Thank for the tip!

Guys, I went to the yard which has all the flood affected cars from Toyota and honda. So many 'almost new' Innova( private ones) and new corolla altis lying around, I can't help the thought but anyone fancy trying to recover it? Ofcourse it's a TOYOTA still!

[satanic_dude]

Originally Posted by Gansan

They re-validated the coupon till 28th February!

That's a nice little gesture, though it is completely expected out of them in such a situation.

Originally Posted by Ajay_the_Don

No offence to anyone related to NIA company, but it works just like any other government owned lobby. All process are still dealt with paper

I will get everything in writing. Thank for the tip!

I am in touch with a surveyor from NIA for my Honda Dio's cash loss settlement. He responds on gmail, and is reachable on WhatsApp and SMS too!

Originally Posted by RGK

Wonderful and Good luck Abhishek.

Yes it is not at all recommended to sell a car which has done only 38k. Spares are very much available and the car is very much serviceable.

All of the cars in my apartment are being restored and no one has gone for total loss including Honda New City - 2004 model.

Thanks a lot RGK. Absolutely true. With some time and care, cars can be brought back on the road. Not the end of the world. Of the lot, Marutis seem to be the cheapest to recover even with all parts being replaced . Even more encouraging to read about all cars in your building being restored! In ours, it is - My 2011 Alto K10 (WIP), an F10 Estilo (cash loss - repairs almost done), 2014 Honda City (awaiting BCM), 2011 VW Polo - Petrol (WIP - not totaled), 1st gen Innova (WIP - not totaled), and a 2015 Hyndai Eon (strangely a total loss - IDV received).

Originally Posted by RGK

Manufacturer will bear the 50% of the cost of the liabilities only (i.e if insurance co pays the cost of a bearing, then Maruti will bear the half of the cost) and not all the parts.

Yes, the manufacturer will bear 50% of the depreciation amount. Even if the insurance agrees to pay only ₹1 lac, my share will be ₹1 lac out of which Maruti may bear 50%, if we go by the newspaper articles and what the SA said. I'm okay with shelling out ₹50000. I am hoping it comes to well below that!

Like you mentioned earlier, ASCs are taking absolutely no risks, especially after what they experienced post the J&K floods, with many customers returning with complaints. Plus, there will be peace of mind in driving a car with new components.

Originally Posted by Thad E Ginathom

We raised worries about non-cash payment with the insurers, and they assured us that the full payment wouuld be in cash, which it was.

This is the reason due to which I did not opt for a total loss. Well, mainly after hearing horror stories of buyers quoting throw away prices, like it is happening to my colleague with an A-Star.

Originally Posted by Thad E Ginathom

As probably already mentioned, at the last minute I wanted to reprieve my car and attempt repairs.

I had a similar change of heart. Decided to repair after a very long period of contemplating a total loss, and then having a sit-down at Maruti MSM with the quotation.

Originally Posted by Thad E Ginathom

As with many people whose entire homes were not flooded, our car was the biggest (huge!) financial hit. In the aftermath of the December trauma I could barely think straight about anything, and different people were influencing me in different directions on the car. But the deed is done. My hope is that it will be well repaired and make a new owner very happy.

Same here. This is my highest expense due to the floods. We were on the second floor, watching things unfold. Initially I was very clear about going for a total loss, in my 'practical' state of mind, with people giving other suggestions, and I professing the importance of a total loss. Then, I folded. I am sure that your Polo will find a suitable new owner or make many other cars very happy. There is no end to life or energy. Cars too have souls. For we and our cars, amongst all other living & non living things, are all stardust. Cheers to life, energy and its never-ending cycle.

Peace.

Regards,
Abhishek.

[ronline]

Hi,

I'd like to share my experience so far. The Santro I gave to the local mechanic came back around 10 days ago. The total repair cost was much higher (72K) against his initial estimate of 40K :-(. The car has been running well so far. Few electrical anomalies (indicator/high beam flash/brake light etc not working) were fixed again by him after delivery and it has been good since then. At least I've got a car to move around.

For the Rapid, two weeks ago I had got 96% of IDV amount from ICICI within a week of submitting the keys and RC. The car was towed today by Copart India who seems to be the auctioneer for ICICI.

Regards,
RS

[satanic_dude]

Originally Posted by ronline

Hi,

The Santro I gave to the local mechanic came back around 10 days ago. The total repair cost was much higher (72K) against his initial estimate of 40K :-(. The car has been running well so far.

RS,

Glad to know of another workhorse back on the road! Congrats to you. Sad news about the Rapid though, however 96% of the IDV is a good recovery! Maybe you can wait it out for a few months and get a newer car, as most may be upgraded or replaced to comply with the mandatory Indian crash test norms that come into effect by 2017. The repair cost is ok, if the work done is up to the mark. Were most of the critical parts replaced? It's indeed a relief for us to just have a car, after the ordeal. That's why I bought a used Alto from a friend.

All the best. Cheers.

Peace.

Regards,
Abhishek.

[varadha_r]

After 65 days of repair, my linea -tjet is almost back into shape. All the wiring was changed and most electricals re-done. However, the leather seats have developed dark spots because of a month of fungus sitting on them. even though they have been cleaned, the spots still remain.

Does anyone know how to clean them ? will a beige leather cream polish work ?

also, i went to pick up the vehicle yesterday and tried to do a thorough inspection only to find that there are several gremlins yet to be fixed. So, I am sharing the PDI I did myself and am hoping for inputs from others


1. check all power windows up and down - both from drivers seat and from the repective seats

2. check mirror adjustment for both mirros - up down, left right - this did'nt work for me.

3. check remote lock and manual loc

4. check starter motor without AC on and with AC on

5. check wipers/ all speed settings and also all lights, beam level adjustor and fog lamps - both my fog lamps have water inside and I have asked for that to be cleaned out

6. music system - radio, cd and usb - best to carry along a CD and USB stick and check if they are playing

7. check boot opening and closure - in my case, boot did not open with the key inside manually

8.check for dirt in places that cannot be seen by naked eye - for eg., there were mud gashes under my rear seat that need to be cleaned further

7. check the quality of floor matting and see if there are rust marks

8. check for engine pull across gears - since the engine was cleaned up and fitted in and mine has a turbo, I have to check if it feels the same as before

9. check for clutch grip - a soaked in clutch might slip a lot.

10. check for rust formation on brake calipers and brake discs. In my case, one of the calipers was changed

11. check for visible gashes with rust formation

12. check for moisture formation within lamp houses

that's all I could think of - of course, the usual mechanical stuff that can be evaluated through a test drive.

I hope this is helpful - if others can help in, it will benefit all of us.