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Old 17th September 2024, 00:18   #16
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Re: BYD Atto 3 charging port fried while charging | What happened here?

I suspect there is more to this than meets the eye. I think no company will deny a warranty claim for something like this unless they are very sure that the fault is not theirs. In fact they would go out of their way to make the customer happy.

The op has not yet stated why the warranty was denied.

Last edited by nidhikapoor : 17th September 2024 at 00:20.
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Old 17th September 2024, 02:25   #17
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Re: BYD Atto 3 charging port fried while charging | What happened here?

Quote:
Originally Posted by nidhikapoor View Post
I suspect there is more to this than meets the eye. I think no company will deny a warranty claim for something like this unless they are very sure that the fault is not theirs. In fact they would go out of their way to make the customer happy.
I am not sure where you are getting this trust of all companies from. Making customer happy is before he/she makes the payment. Literally every company tries to poke holes in the claim, and somehow blames everyone but themselves when a warranty claim is filed. We would not have half the number of cases in the Consumer disputes redressal commission if all companies stood by their warranty by default.
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