[Omkar]

Thanks to Upendra Kumar for sending in the details. Heartfelt gratitude for sharing it with other enthusiasts via this Team-BHP share page!

Sharing below events for the absolute shock we received in the last two weeks for our Volkswagen Ameo Highline DSG 1.5 Diesel with a bomb of Rs. 5.8 Lakhs.

1. Somewhere around 28th-29th September, the car started making a wheezing sound while shifting gears. Particularly from 2nd to 3rd for both up/downshifts. Apart from that, the car was smooth as butter for other gears and mechanically strong. In short, we didn't face any other issue apart from the wheezing sound. Considering the fact that we handle our care with love, we decided to get it checked at the local dealership i.e. Volkswagen Dehradun.

2. On 3rd October, the car was sent for a check-up, and towards the end of the day (3rd October), it was mentioned by the service advisor Rajvansh Mohan ji that they needed more time to assess the problem. We didn't hear back for the next two days and upon enquiring on 6th October, the service advisor mentioned that the gearbox had failed and it needs to be replaced and the total cost would be around Rs. 5.5 Lakhs.

3. We tried to gather more details such as what part has failed, the breakup of the cost, etc. Unfortunately, a single statement was provided that the gearbox would be replaced and the cost would be around Rs. 5.5 Lakhs. Upon several requests, we got the attached quote from the dealership with a single line item gearbox - Rs. 4.46 Lakhs and total repair amounting to Rs. 5.8 Lakhs which is equivalent to the current IDV value of the car i.e. Rs. 5.9 Lakhs.

4. We are in utter shock given that the car was mechanically strong when we sent it to the service center and how our case is being handled by the dealership by not being transparent about different parts within the gearbox. The biggest one is that there is only one solution i.e. replacement of the whole gearbox.

5. While the event has come as absolute horror, we are in constant push from the dealership asking to pay for the repair creating a mental and financial setback for the whole family that owns 4 other Volkswagen cars.

Unfortunately, despite talking to the dealership and some senior folks in VW no one has come back to us apart from an email saying we will look into the matter.

[Y@SH]

This is sad, but it Is one of the reasons I stay away from the DSG from VW/Skoda, or even DCT's in a car that is primary city driven.

Need more information, if the car was regularly serviced by the Authorised workshop, how old the car is, are there any fault codes on scanning etc. The car has done around 56,000km from the Estimate is what I see.

However I recommend have it checked by any transmission specialist. There is Sehmbi Transmission in Mumbai, and they are good.

[Rajeevraj]

I don't think the DSG replacement should cost 5.8L even if it needs to be replaced in whole. I see it is a 2017 purchase. How long since the car is out of warranty? There was a time period when VW was providing warranty up to 7 years. Even if it is 5 or 6 years maybe worthwhile pushing for some goodwill replacement if one can find the right channel.( Maybe this thread would also help).

I am sure a multi-brand service center specialising in VW cars would have done a deeper level troubleshooting and recommended accordingly. Unfortunately since the car is located in Dehradun, that I suppose won't be an option to try.

Hope this thread and the visibility it brings can help move things forward.

[GTO]

It's a 2017 car. In 2018, VW started offering 7-year warranties. Driving any European car without the max possible extended warranty is just asking for trouble. Even more so when it's a DSG which is destined to fail.

The car owner should get it fixed from a good independent garage.

[shancz]

Adding some queries to the above points :

1. Is it possible that with the 1.0 TSi-AT being manufactured locally, they've moved all DSG related stuff out of India and the DSG in this case has to be imported from overseas, hence the ridiculous price ?
2. Also that they don't repair any DSG related stuff and just replace the unit ? IIRC I have read this in some thread on the forum.


PS : My suggestion for a "3 lakhs DSG fund" just got doubled(maybe more) and at this point it is a deal breaker.

[GTE]

In most brands if you were to buy individual parts to put together a car, it would be 3 to 6 times the price of a new car. As is well known companies treat their customers here in ways that they would not dare to do in Europe / the US etc. You can try & give this as much publicity as possible in the hope that they realise it is causing them problems. Maybe a consumer court showing how they exploit Indian buyers as compared to others. Dsg issues are widely available on the web.

[ajmat]

I popped my FNG, Carmed to drop my Polo for a service. It was looking quite full and busy. The proprietor told me that quite a few of the cars were DSG failures where the internal mechanicals self grenades.

The child parts within a DSG box do not have part numbers, it is a case of bucks for the box. Carmed are trying to source the child parts from China.

I have an Audi DSG!

[VWAllstar]

From a preliminary understanding with limited information, the service center looks to be duping the VW Ameo owner. It is a 2017 manufactured car and if out of warranty (extended) then too the owner can request for a good will warranty replacement. Still, the price quoted is on the higher side. I own an Ameo HL + DSG and this post worries me. Currently I am in the 5th year with an extended warranty and definitely going to purchase further for the 6th & 7th year as well. Have few questions myself:

Is the DSG covered under the 6th & 7th year extended warranty?
I wished to keep the car for more than 10 years but now with such events (and past ones as well) it looks like owning a German Car (with DSG) for long is not the wisest of decision.

[Desmosedici]

As per my recent chat with my Skoda SA, warranty claims till the 7th year are apparently considered.

Here VW cannot issue a blanket statement that entire GB has to be replaced. Clear sign of trying to dupe the customer.

Get the fault codes checked first from an independent and experienced FNG or ask VW to share the same.

Now the fault codes also can mean multiple things however it will surely shed light on the specific affected areas.

Regd the DSG, it is supposed to be sealed for life but all that is a load of bs.
There are 2 oils, one is the GB oil and the other is the Mechatronics oil, both of which can be replaced.

It’s a very simple process to get these two replaced. Around 2 hours and approximately 5k bucks from VW/Skoda.

In my opinion, post checking the fault codes, you should try this.

BTW, did the car throw any error on the mid which was related to the Gearbox??

[DriverLess]

Originally Posted by Desmosedici

Regd the DSG, it is supposed to be sealed for life but all that is a load of bs.
There are 2 oils, one is the GB oil and the other is the Mechatronics oil, both of which can be replaced.

Any FNG in that can source the right oil and perform this? Especially in Bangalore.

[Desmosedici]

Originally Posted by DriverLess

Any FNG in that can source the right oil and perform this? Especially in Bangalore.

I am not aware of blore but your auth service center should easily be able to perform this.

[Rajeevraj]

Originally Posted by DriverLess

Any FNG in that can source the right oil and perform this? Especially in Bangalore.

Engineering Exponents in Whitefield Bangalore. I did it for my Vento TSI last year

[sachin_cs]

Posts like this is what makes me pray that my gearbox should fail within the warranty period. I have warranty till 2025 and have done 85k kms so far. And when I enquired about the cost of the gearbox, it definitely was not 5.8L as quoted above. There is something opaque in the above mentioned quotation.

[venukrithish]

Damn. You could get another car for that quote. Did u check with other VW centres or maybe an FNG? 5.8L for a transmission is crazy.

[VWAllstar]

Originally Posted by sachin_cs

Posts like this is what makes me pray that my gearbox should fail within the warranty period. I have warranty till 2025 and have done 85k kms so far. And when I enquired about the cost of the gearbox, it definitely was not 5.8L as quoted above. There is something opaque in the above mentioned quotation.

What was the quote given by the Service Center when you enquired about it? Also, did you check if the entire DSG is covered under extended warranty till the 7th year?