The great Free Checkup / Service Camp thread

clevermax · 19th February 2010, 15:42

Are they checking only new cars or all the cars?

shishir_bn · 19th February 2010, 15:56

It is for all the Fiat cars. Even "Live to Jive" says the same.

Daewood · 19th February 2010, 16:39

This is that emailer from Fiat customer care.

the_maven · 19th February 2010, 16:50

Yeah, I got similar mail from fiat. Its another good sign considering fiat is trying hard to improve its brand name in India.

planet_rocker · 19th February 2010, 17:18

Quote:

Originally Posted by amoghchaphalkar

They had a 44 point checklist. .

Can you give the details of the 44 points?

do they check the Cam Timing Belt condition & change? Engine Scan?

aanandb · 19th February 2010, 17:22

Quote:

Originally Posted by amoghchaphalkar

Attended the Pune camp !!
Excellent initiative by Fiat.
They had a 44 point checklist. Officials from Fiat were present greeting and meeting all Fiat owners. I had a nice long discussion with Mr.Ravi Bhatia. Mangesh Kodalkar of course was present.

Amogh,
Request details of your discussion please.
Are the niggles, rust issues etc being eliminated?

Rahulkool · 19th February 2010, 19:25

I got a call few days before from VST motors regarding this but as i have done service just a month back not going.

.sushilkumar · 19th February 2010, 20:47

This Is what i saw in Todays TOI's Delhi edition .
Atlast , Fiat trying to be good in customer service

theragingbull · 20th February 2010, 00:23

Free top up of oils, coolant & battery fluids!! Great effort by Fiat

I'm not a Fiat owner and i still got this mail

Probably because i had once test driven the Linea once.

Live To Jive · 20th February 2010, 08:48

Quote:

Originally Posted by theragingbull

I'm not a Fiat owner and i still got this mail

Probably because i had once test driven the Linea once.

Same here. I took a TD of the Linea & Punto. A good initiative by Fiat.

kapilsharma80 · 20th February 2010, 13:05

Got my car checked up at Hind Motors , Mohali – Punjab and I must say that it was a very good experience and i didn't expect this from Fiat or a Tata Fiat dealer upfront.

Since I was early to reach the service station (9 am) there were only 6 cars before me. They had made a ‘pit stop’ kind of a thing for Fiat cars only and the service team converged like F1 pit stops. The service guys took not more than 10 minutes to top up the coolant, brake & steering oil. The exteriors and interiors of the car were visually inspected for loose or missing parts. It was then taken inside the workshop where underbody inspection and belts were tightened up. It took about half an hour to complete the job. The car went for a top wash and cleaning – it took another 20 minutes for washing, cleaning and mopping. On request they hooked the car to the examiner and deleted couple of errors. A tissue box was given along with the gate pass.

It took 90 minutes for the entire routine.

Awesome initiative by Fiat. For the first time (service wise) I felt special being a fiat owner.

Fiat should takes such initiatives often or may be atlest once a year.

Good job!!

NutsNBolts · 20th February 2010, 17:15

It seems it is single team of experts travelling all over. Would've been great if it was a simultaneous effort all over India, that would've given the hint that technicians at TATA-Fiat service centers are comptetent to undertake any kind of complex servicing. However, these initiatives do give a boost to a fledgling confidence of doubting thomases.

OT. A colleague of mine bought a Linea in Jan. He had a problem with the door not opening. He agreed that it was due to work done by upholstery fitter when he opened the door panel. Concorde at Kochi however replaced the motor mechanism (auto door lock) free of cost. As per his narrative, cost of this motor is some 10K.

So guys beware when you get the door panels opened for fitting extra or newer speakers or something.

sdp1975 · 20th February 2010, 17:42

Do you need to register in advance or just walk in on those dates ?

khan75 · 20th February 2010, 19:10

Got mine done earlier today at ABS Motors in Gurgaon. I check all my fluids every weekend myself so I just went there to get the free gifts.

Anyways, their service was strictly average and in fact, the buggers managed to break more things than fix it. There was a pretty long queue of about 10 Fiats and another dozen Tatas but all cars were being serviced together in order of being received. The time from drop off to checking out the car in the reception bay was about 35 minutes. Since I have lost all trust for all stealerships around the world, I've made it a habit to double check everything myself so I asked the service adviser to pop the hood (bonnet). The guy yanked the hood lever so hard that the darn thing just came out right into his hand. In addition, I asked them if they could relocate the Blue and Me sticker to the bottom edge of the rear windscreen since it just obstructs my rear vision. A service helper was assigned to do the job. The dumb nut tugged at one of the strings that hold the rear parcel shelf for no apparent reason and it just unfastened itself from the shelf. LOL Fiat build quality at its finest! Buggers spent the next 30 minutes trying to fix things that shouldn't have broken in the first place.
I was pretty miffed at this point but calmly rushed through everything, gave them average ratings and headed home. A final scrutiny at my place revealed the magnitude of the washer boy/guy's untrained hands. The dude had left crappy streaks all over the roof so I had to spend an extra hour cleaning er up.

P.S.: The only plus of the entire experience was the presence of one of Fiat's senior engineers at the service center. He seemed pretty aghast at my mods on the rear bumper and kept persuading me to go back to the factory setup and even threatened that Fiat wouldn't honor any warranty repairs.

kapilsharma80 · 20th February 2010, 19:16

i just walked in. The best part is that they weren't refusing anyone. about 8 more cars lined up just after my entry. the service was being done in a synchronized manner. best time to go is at 8:30 in morning. they show reluctance to accept vehicles after 4:30 pmbecause of the load.

19th February 2010, 15:42	#76
clevermax Senior - BHPian Join Date: Jun 2006 Location: Tvm/Amsterdam Posts: 2,104 Thanked: 2,755 Times View My Garage	Are they checking only new cars or all the cars?
	() Thanks

19th February 2010, 15:56	#77
shishir_bn Senior - BHPian Join Date: Nov 2009 Location: Bangalore Posts: 1,195 Thanked: 120 Times	It is for all the Fiat cars. Even "Live to Jive" says the same.
	() Thanks

19th February 2010, 16:39	#78
Daewood BHPian Join Date: Dec 2009 Location: Chennai Posts: 942 Thanked: 234 Times	This is that emailer from Fiat customer care. Attached Thumbnails
	() Thanks

19th February 2010, 16:50	#79
the_maven BHPian Join Date: Aug 2009 Location: Hyderabad. Posts: 37 Thanked: 0 Times	Yeah, I got similar mail from fiat. Its another good sign considering fiat is trying hard to improve its brand name in India.
	() Thanks

19th February 2010, 19:25	#82
Rahulkool Senior - BHPian Join Date: Oct 2007 Location: Chennai Posts: 1,433 Thanked: 1,943 Times View My Garage	I got a call few days before from VST motors regarding this but as i have done service just a month back not going.
	() Thanks

19th February 2010, 20:47	#83
.sushilkumar BANNED Join Date: Dec 2009 Location: HP21 Posts: 792 Thanked: 985 Times	This Is what i saw in Todays TOI's Delhi edition . Atlast , Fiat trying to be good in customer service Attached Thumbnails
	() Thanks

20th February 2010, 00:23	#84
theragingbull Senior - BHPian Join Date: Apr 2008 Location: Austin, TX Posts: 2,601 Thanked: 648 Times View My Garage	Free top up of oils, coolant & battery fluids!! Great effort by Fiat I'm not a Fiat owner and i still got this mail Probably because i had once test driven the Linea once.
	() Thanks

20th February 2010, 13:05	#86
kapilsharma80 BHPian Join Date: Jul 2007 Location: Chandigarh Posts: 233 Thanked: 96 Times	Got my car checked up at Hind Motors , Mohali – Punjab and I must say that it was a very good experience and i didn't expect this from Fiat or a Tata Fiat dealer upfront. Since I was early to reach the service station (9 am) there were only 6 cars before me. They had made a ‘pit stop’ kind of a thing for Fiat cars only and the service team converged like F1 pit stops. The service guys took not more than 10 minutes to top up the coolant, brake & steering oil. The exteriors and interiors of the car were visually inspected for loose or missing parts. It was then taken inside the workshop where underbody inspection and belts were tightened up. It took about half an hour to complete the job. The car went for a top wash and cleaning – it took another 20 minutes for washing, cleaning and mopping. On request they hooked the car to the examiner and deleted couple of errors. A tissue box was given along with the gate pass. It took 90 minutes for the entire routine. Awesome initiative by Fiat. For the first time (service wise) I felt special being a fiat owner. Fiat should takes such initiatives often or may be atlest once a year. Good job!! Last edited by v12 : 21st February 2010 at 12:34.
	() Thanks

20th February 2010, 17:15	#87
NutsNBolts BHPian Join Date: Jul 2009 Location: Jammu Posts: 817 Thanked: 41 Times View My Garage	It seems it is single team of experts travelling all over. Would've been great if it was a simultaneous effort all over India, that would've given the hint that technicians at TATA-Fiat service centers are comptetent to undertake any kind of complex servicing. However, these initiatives do give a boost to a fledgling confidence of doubting thomases. OT. A colleague of mine bought a Linea in Jan. He had a problem with the door not opening. He agreed that it was due to work done by upholstery fitter when he opened the door panel. Concorde at Kochi however replaced the motor mechanism (auto door lock) free of cost. As per his narrative, cost of this motor is some 10K. So guys beware when you get the door panels opened for fitting extra or newer speakers or something. Last edited by NutsNBolts : 20th February 2010 at 17:17.
	() Thanks

20th February 2010, 17:42	#88
sdp1975 Senior - BHPian Join Date: Aug 2009 Location: Bangalore Posts: 1,715 Thanked: 1,274 Times View My Garage	Do you need to register in advance or just walk in on those dates ?
	() Thanks

20th February 2010, 19:10	#89
khan75 BHPian Join Date: Jan 2009 Location: Atlanta/London/Dubai/Delhi Posts: 371 Thanked: 3 Times View My Garage	Got mine done earlier today at ABS Motors in Gurgaon. I check all my fluids every weekend myself so I just went there to get the free gifts. Anyways, their service was strictly average and in fact, the buggers managed to break more things than fix it. There was a pretty long queue of about 10 Fiats and another dozen Tatas but all cars were being serviced together in order of being received. The time from drop off to checking out the car in the reception bay was about 35 minutes. Since I have lost all trust for all stealerships around the world, I've made it a habit to double check everything myself so I asked the service adviser to pop the hood (bonnet). The guy yanked the hood lever so hard that the darn thing just came out right into his hand. In addition, I asked them if they could relocate the Blue and Me sticker to the bottom edge of the rear windscreen since it just obstructs my rear vision. A service helper was assigned to do the job. The dumb nut tugged at one of the strings that hold the rear parcel shelf for no apparent reason and it just unfastened itself from the shelf. LOL Fiat build quality at its finest! Buggers spent the next 30 minutes trying to fix things that shouldn't have broken in the first place. I was pretty miffed at this point but calmly rushed through everything, gave them average ratings and headed home. A final scrutiny at my place revealed the magnitude of the washer boy/guy's untrained hands. The dude had left crappy streaks all over the roof so I had to spend an extra hour cleaning er up. P.S.: The only plus of the entire experience was the presence of one of Fiat's senior engineers at the service center. He seemed pretty aghast at my mods on the rear bumper and kept persuading me to go back to the factory setup and even threatened that Fiat wouldn't honor any warranty repairs. Last edited by khan75 : 20th February 2010 at 19:15.
	() Thanks

20th February 2010, 19:16	#90
kapilsharma80 BHPian Join Date: Jul 2007 Location: Chandigarh Posts: 233 Thanked: 96 Times	i just walked in. The best part is that they weren't refusing anyone. about 8 more cars lined up just after my entry. the service was being done in a synchronized manner. best time to go is at 8:30 in morning. they show reluctance to accept vehicles after 4:30 pmbecause of the load.
	() Thanks

The great *Free Checkup / Service Camp* thread

The great Free Checkup / Service Camp thread