[thirdmainroad]

I have had a couple of Hondas, and each time I went to Kun Honda for service, I would always come back with a bad taste. They would either over charge me, or any repair would not be carried out to acceptable levels.. This had happened quite a few times, and I had found that Sundaram Honda seemed to be much more ethical in their work + billing. I had thus, sworn never to go to Kun Honda.

I have recently got a Volkswagen Taigun 1.5 GT plus. 2.5 months after delivery around the 10th of March, I had hit 7500km and the vehicle was due for a service checkup. Thinking anyway its just a check up, and nothing major, I left the car with KUN Volkswagen Madras South, OMR, Chennai. I wasn't happy when I received the vehicle - it was not cleaned properly, a job I had wanted had not been carried out . . I just shook my head then, told myself I should have stuck to avoiding KUN. The service advisor told me that parameters had been checked, engine oil filled up, and all was ok.

About a month after this 7500 service, on April 15th, I had by now clocked an additional 3500 km, and had about 11,000 km on the odo - the check engine oil light came up. Being close to the KUN service center I went there. When they topped up the engine oil in front of me, the car took 800 ML of it. Now this clearly shows that they had not checked / refilled the engine oil when the vehicle had come in for periodic maintenance. When I asked them how the car could have consumed 800 ml oil if it had been filled just 3500 km / 1 month ago, they said "oh but you have clocked 3500 km, so it can happen." Liars, obviously.

This again shows how unethical KUN is, and KUN VW is no different from Kun Honda. KUN as brand seems to be unethical and just downright bad. If they fail to check the most basic yet very important thing such as Engine Oil levels on a brand new car, and lie saying they have, and show it on the invoice - imagine what all they really can do!

Have sent a stinker email to VW regarding this and demanding a refund of Rs 750 KUN charged me for the "extra oil" lets see what comes off it.

Nevertheless, after years of repeated bad experiences with KUN, I urge all of you to stay away from them and find better authorised workshops!

[Kosfactor]

Originally Posted by thirdmainroad

About a month after this 7500 service, on April 15th, I had by now clocked an additional 3500 km, and had about 11,000 km on the odo - the check engine oil light came up. Being close to the KUN service center I went there. When they topped up the engine oil in front of me, the car took 800 ML of it. Now this clearly shows that they had not checked / refilled the engine oil when the vehicle had come in for periodic maintenance. When I asked them how the car could have consumed 800 ml oil if it had been filled just 3500 km / 1 month ago, they said "oh but you have clocked 3500 km, so it can happen." Liars, obviously.

Check the oil level after you park the vehicle for a few hours, its possible that at this time it maybe overfilled.

Why would a check engine oil light come up after 3500 km if they had reset the service reminder during the previous service? perhaps they had forgotten to do it.

[thirdmainroad]

Originally Posted by Kosfactor

Check the oil level after you park the vehicle for a few hours, its possible that at this time it maybe overfilled.

Why would a check engine oil light come up after 3500 km if they had reset the service reminder during the previous service? perhaps they had forgotten to do it.

Checked oil level this time, it's fine. After the 7500 km service, the "Due for service" message was no longer there. So they hadn't forgotten to reset. The check oil light came up because there was low oil - they just had not refilled!

[GTO]

I wouldn't pass a blanket statement saying they are cheating. The VW-Skoda TSI motors can gulp oil. Don't know about the 1.5L, but the larger motors do. Based on recommendations, I roam around with an extra 2 liters of oil in the Superb 2.0 TSI's boot. The older 1.8 TSI had a heavy oil drinking habit.

[ajmat]

VW petrol engines have a thirst for oil for the initial 10000km. Keep topping up and it will subside once it has bedded in overall. It the consumption continues, you might have an issue

[Newtown]

Originally Posted by thirdmainroad

When they topped up the engine oil in front of me, the car took 800 ML of it. Now this clearly shows that they had not checked / refilled the engine oil when the vehicle had come in for periodic maintenance.

You are right. It was not done correctly when the car went in for periodic maintenance.

Originally Posted by GTO

Don't know about the 1.5L, but the larger motors do. Based on recommendations, I roam around with an extra 2 liters of oil in the Superb 2.0 TSI's boot.

Originally Posted by ajmat

VW petrol engines have a thirst for oil for the initial 10000km.

I have changed my oil twice on the 1.5 and have detailed it on my thread. The car was left on for a good 8 minutes before they topped the oil to the correct levels. It takes 4.7 L plus a little more.

I would urge VW-Skoda owners to consider following my practice of 6 months or 7,500 km for oil changes. Makes a world of a difference for a pittance of a cost when compared to expensive repairs. Don't bother with what the service schedules are. In the 10,000 km clocked far, I have not needed to top up the oil at any point. I do check regularly.

[ajmat]

Originally Posted by Newtown

.

I would urge VW-Skoda owners to consider following my practice of 6 months or 7,500 km for oil changes. Makes a world of a difference for a pittance of a cost when compared to expensive repairs. Don't bother with what the service schedules are. In the 10,000 km clocked far, I have not needed to top up the oil at any point. I do check regularly.

What kind of difference?

Frankly, unless you are subjecting the car to excessive operating parameters like revving at 5000RPM all day or driving in a quarry or similar, it is overkill and an unnecessary expansion of ones carbon footprint!

[Newtown]

Originally Posted by ajmat

What kind of difference?

Frankly, unless you are subjecting the car to excessive operating parameters like revving at 5000RPM all day or driving in a quarry or similar, it is overkill and an unnecessary expansion of ones carbon footprint!

Both times there has been an immediate perceptible difference in power and smoothness in delivering the power. I use a strong magnet to check for metal shavings in the oil that was removed. I found none.

The oil itself was very dark both times. Being a very light-colored oil, I did not expect it to darken so much after this interval. Since it has, it indicates there are carbon deposits inside. I am expecting it to settle down after about 16K to 20K kms.

[thirdmainroad]

Originally Posted by GTO

I wouldn't pass a blanket statement saying they are cheating.

Volkswagen took pretty swift action. Within a few minutes of me sending an email, I got an SMS saying complaint had been registered, and then a call from VW. They said they'd have the service center call me in under 2 hours. The service center did call, and they accepted that they seem to have missed filling up the engine oil during the 7.5 KM service. It actually put me in a spot, for I did not know how to properly react! All I could say is how could it be done on a new car and it might have compromised my engine and the what not. They listened, apologised profusely, said the matter would be escalated and offered me a refund of the Rs 750 I had spent.

Originally Posted by Newtown

Both times there has been an immediate perceptible difference in power and smoothness in delivering the power. I use a strong magnet to check for metal shavings in the oil that was removed. I found none.

The way I've been ripping the car on endless highways, I think it may have made good sense to change the oil on the 7.5k mark. Now that I have missed it, and its 11.5K, only another 3.5k left for the 15k service, does it make sense for me to go for a complete engine oil change or wait for 15k service? Consider that the car missed an essential top up at 7.5k, Ive been driving rather fast on highways and that the engine oil has just been completely topped up, but not changed. What do you guys think?

[Newtown]

Originally Posted by thirdmainroad

Now that I have missed it, and its 11.5K, only another 3.5k left for the 15k service, does it make sense for me to go for a complete engine oil change or wait for 15k service?

Wait for the 15K service and then get into a schedule of 7,500 km or 6 months.

[ferrarirules]

I have driven two Skoda diesel cars for more than 10 years - Fabia -2011 to 2023 (ran 1,80,000 kms) and Rapid 2017-2023 (ran 1,04,000 kms). I only took for periodic maintenance after every 15,000 kms. I never had a oil decrease or a check engine light issue.

I will recommend you monitor the engine oil for coming few thousand kilometres and report back to VW if you see high consumption at 15k service.

[dheer4]

This is fairly common in 1.5 TSI engines to take extra 800ml - 1L in the first 10,000 Kms. My Kushaq 1.5 TSI also had the same where I had to top up additional 1L at 11,000 Kms. I've observed this with Virtus and Slavia as well in my group. I've done over 22,000 Kms and there has been no change in oil consumption post 15k service.

[tsi_niks1989]

Nothing to worry, it is a common VAG thing. My Polo TDI also required 1L topup at 10k KMs mark, I took my Virtus GT for a 7500KM checkup and they did a 1L topup to the engine oil.

[revsperminute]

VAG engines drink oil. My 1.8TSI Octavia has a bottle of 5W40 always stored in the boot. I wouldn’t call this instance cheating. I get why you might feel this way, we also used to own Hondas exclusively before buying our first German car and went through the same. All of these machines drink a little bit of oil. VAGs and BMWs a little more than others.

[tristis2008]

Before the service / oil top up make note of the oil level. Take a picture of the dip stick and also of oil , if you are suspicious. Make a note of the same once the supposed activities are done.

Further the 1.5 is known to consume oil. In fact there is a TPI, for 2020 T-Roc model which shares engine with Taigun, indicating quite an extreme case.