[RahulNagaraj]

Thanks to Bijal Shah for sending this in. Heartfelt gratitude for sharing it with other enthusiasts via this Team-BHP share page!

We have been loyal customers of Jaguar and have been using the Jaguar XE since 2017 with Registration Number - MH01CP8796; which has run approximately 25,000 km however we are unhappy with the issue resolution we have received.

On 14th March 2023, the car gave a sudden issue where the gear was not shifting to 'Drive' mode. We had to immediately move the car late at night (3.00 am) via Roadside Assistance to the service centre as the car was not moving. Upon further inspection, it was observed that the gearbox was not in Park Message on IPK, with the gear shifter also needing to be replaced.

We know that the failure of the gear shifter is not a wear and tear issue and is a manufacturing defect. Even found out that this is a global issue.

We request you to kindly arrange replacing the gear shifter free of cost, since it is a known issue and is happening regularly with Jaguar users.

Attached is a copy of the estimate received from the service centre for your ready reference and kind perusal.

Since this is a known defect with Jaguar cars this should be replaced free of cost which has also created a lot of inconvenience for us.

Looking forward to hearing from you in this regard at the earliest.

[udzgodfather]

Its sad to see that even after paying such premiums for luxury cars, a customer has to suffer so much on the dealer end.

J&LR are known for there breakdowns and poor services in India, I know a lot of J&LR customers who are not happy with the dealer service network. It is sad to see that they are not doing anything about it, I hope the management takes cognizance and resolve the issue at the earliest.

May this just be a bump in your ownership experience and you have many more happy miles on your beautiful machine.

[Turbanator]

Yes, JLR is renowned for Bad cars and most buyers are aware of this, but the car is out of warranty. Given the low mileage and if this issue is known, JLR can offer some or a complete goodwill rebate but I won't fault the dealer just because they are asking money for repairs. Battery and wipers are wear & tear parts so those won't qualify for any goodwill rebate.

But since the battery is bad, should the dealer not see if by any chance this whole fault is due to the battery? If they have already checked, then I am afraid, the customer has to ask the dealer to take up with the manufacturer for any support. It will be the prerogative of the manufacturer to pass any such benefits or not.

[kinetic]

Echoing Turbanator's POV here. Once a car is out of warranty, there is no real obligation to fix any issues free of cost as requested by the owner. Its an unfortunate situation, but one that owners of luxury vehicles run into all the time in India and abroad. It being a known issue doesn't really mean much unless a specific recall is issued for it.

JLR cars aren't known for their reliability, so some persistent communication may yield some relief and support, but I wouldn't bank on it, nor would I expect it.

[Jeroen]

One would hope the Jaguar mechanic did a good job diagnosing this problem. But statistics say it is more likely to be a different problem, or at least one that could be solved for far less.

Jaguars are known for being very finicky towards a good battery. Ask me how I know. Without a good battery all sort of odd problems could materialise.

So without a new battery it would be difficult to draw any final conclusion. A Jaguar with a poor battery just spews out error codes and starts doing all sorts of crazy stuff.

Coming to this particular issue, yes it is a known issue.

The most common causes are, in no particular order:

Shift lock solenoid - the shift lock mechanism stops the driver from being able to take the vehicle out of park when the engine is off. It also stops the driver from being able to select a gear without depressing the brake pedal and the ignition on.

Ignition barrel - If the ignition barrel is faulty it can cause the transmission to get stuck in park.

Faulty shifter mechanism - If the shifter or the shift bushes are worn it can make the transmission hard to shift into gear

Faulty shifter cable - If your shifter cable is damaged or worn it can cause issues trying to get into gear

Failing transmission - Internal failures inside the transmission such as valves or torque convertor issues could also stop the transmission from shifting properly

Every single one of them, except the last one, has a an easy fix. However, Jaguar dealers often wont go that way and will just replace complete (expensive) assemblies.

My own experience with Jaguar TDC faults is that 95% of them tends to be related to poor battery, poor electrical connection or ground. Which means most faults are easily fixed by a new battery and thorough cleaning of battery terminals, fuses, electrical connectors and ground straps.

I am not saying this is the case here. We simply do not know. However, as they believe the battery needs replacing is almost a give away. With a poor battery and some dirt/corrosion on various contact you get these sort of problems. A new battery alone might solve the problem as it will provide a higher voltage, but the real problem might just be some dirt on a few electrical contacts.

Good luck

Jeroen

[noufal.ps]

Reliability and jag don't go well.

I was driving xf to goa and fuel pump failed somewhere near Hubli. There were no alerts, car refused to start and warning came up in next 30 min.

Towed back to Bangalore. Fixed in warranty. Super painful experience (warranty was smooth though)

[Turbanator]

It will be very difficult for someone without the right tools and training on the current models to find the exact fault besides most owners will not like to fiddle with electronics.

There can be hundreds of reasons and a quick search on google will list such causes. I checked one such manual and the reasons can even be something to do with Anti Theft system


http://jagrepair.com/images/Training...2002-20-02.pdf

[supertinu]

For a 6 yr old car out of warranty its unlikely it would get covered FOC.

On a different note, why does the battery cost 37.5K? what's so special about it? Is its a lithium battery?

[OffRoadFun]

Why take an out of warranty Jaguar to dealer? Take it to FNG and these should be fixed for fraction of the cost mentioned.
Battery, wiper blades all seem to be way costly than they should be, even with geniune replacement parts

[Navinprakash]

@Jeroen - First of all, thank you very much for a detailed post.

Originally Posted by Jeroen

Jaguars are known for being very finicky towards a good battery. Ask me how I know. Without a good battery all sort of odd problems could materialise.

I will definitely want to know :-) I saw "Gear is not in park" message few times in last 5 years. Luckily it went off and didn't made me stranded anywhere.

I own a 28K miles 4 year 11 month old Jaguar F-Pace with warranty expires in 1 month. Most probably the battery might reached it end of life too.

With the car reaching 5 years, i was analyzing the below options

1. Option 1 - Sell the car as soon as warranty & Free Maintenance Ends (In US, Jaguar provide 5 yr/60K miles warranty + Free maintenance) and buy a car that matches F-pace's space, cargo capacity, ride & handling, fantastic steering feel, good off-road prowess, less intrusive ADAS and physical buttons for most of the functions.
   
   I ruled out this option as not much choices that satisfies these criteria. Even the facelifted F-pace doesn't fit the bill. The facelifted car has steering feel toned down and has a screen heavy interior
   
   
2. Option 2 - Buy a extended warranty from third party that Jaguar Authorized dealers accept. The current going rate for 3 yr warranty is $7000
   
   
3. Option 3 - Be optimistic and continue own the car till it reaches 60K miles. Jaguar gives warranty for 60K miles and they must be confident that the engines will last at least 60K miles (I averaged less than 6K miles/year so far. Intend to keep the car for another 4-5 years.)

I decided to take option 3 and take my chances.

So I really want to know about "how you know" to prepare myself.

Just to set the record straight, I was fully aware of the fact that Jaguar's reliability is one of the worst and its track record with electric issues (especially with First gen XFs) before I made my decision to buy Jag.
It still brings me smile in twisty roads, short sprints between stop lights and open roads alike.

[Jeroen]

Originally Posted by Navinprakash

I will definitely want to know :-) I saw "Gear is not in park" message few times in last 5 years. Luckily it went off and didn't made me stranded anywhere.
.

I have a 2002 Jaguar XJR (X308) with only 280.000 Km (174K miles) on the clock. I am active in various Jaguar Club around the world. Trust me, all Jaguars are finicky beasts. The older they get, the more.

Good news though; it is almost always something small and simple to fix, providing you can diagnose it properly. In Europe or the USA JLR dealers are not interested in working on older cars. They don’t have the knowledge, the parts, or the experience any more. So either you need to develop these skills yourself, get a good OBD analyser, get a copy of the JTIS (Jaguar Technical Instructions (workshop manual) or find an independent garage familiar with your particular model.

Here is one interesting read up on one of the faults I encountered on my Jaguar.

https://www.team-bhp.com/forum/diy-d...ml#post4469547

This was due to CEL and reduced performance notification. Various error codes. I eventually traced it to a wonky connector on the throttle body. Put a 5 cent tie wrap on it and that was it. Problem solved. A Jaguar dealer would have likely replaced the throttle body (about Euro 3000) only to find the problem would re-appear again.

Good luck and enjoy the F type, gorgeous car, I wanted one, but I just don’t fit into it very well, what with my 1.93m length.

Jeroen

[Navinprakash]

Originally Posted by Jeroen

Good luck and enjoy the F type, gorgeous car, I wanted one, but I just don’t fit into it very well, what with my 1.93m length.

Jeroen

Thank you very much Jeroen for your insights and advise. I already started researching the local mechanics who are specialized in Jaguars and also part of the some of the Jaguar forums before deciding to keep the car for at least another 5 years from rationality perspective. But heart was always saying to keep it no matter what.

With Jaguar never made money in last few decades and not officially bankrupt only because its packaged with LR. With the future of the Jaguar is not clear, the car is the realization of "good old time" when we are still there.

https://www.youtube.com/watch?v=ujJQyhB0dws

[Jeroen]

Originally Posted by Navinprakash

Thank you very much Jeroen for your insights and advise. I already started researching the local mechanics who are specialized in Jaguars and also part of the some of the Jaguar forums before deciding to keep the car for at least another 5 years from rationality perspective. But heart was always saying to keep it no matter what.
]

Personally I find the American car forum very good for practical advise

Have a look at this forum

https://www.jaguarforums.com/forum/xf-xfr-x250-44/

I am a member on their X308 section.

Americans are extremely hands on when it comes to their cars. So you get a lot of very valuable advise and tips and insights for a particular model here.

I think you should buy a car primarily based on heart rather than rationale. But each to its own. If you fall in love with a car you easily except all it’s short comings. Those are simply not relevant. We have a lot of threads where members seem to go to extreme length to try and rationalise their decision for a particular car. Each to its own, but you will end up with a car that you have given a number of minuses, it’s just that it had a few more pluses!

I don’t live like that. I look at a car inside and outside, if I like it I will buy it. I never ever reminisce on its minuses, because I have never ever given it any thought!

Jaguars, with a few exceptions are just fabulous looking cars. Every time I look at my XJR, or drive it I have a big smile on my face!

Same with my Jeep Cherokeee. Both cars I bought second hand and for peanuts. If a car doesn’t put a smile on your face you might as well get yourself some anonymous transportation pod!

Yes, I appreciate people have limited budgets and need reliable transportation. That is just a fact of life you need to come to terms with. But with anything in life, don’t try to overthink things, just go with your heart. I met my wife almost 40 years ago. After five days I asked here to marry me. I should have asked here sooner!!

Jeroen