Re: Paint defects on brand-new cars Majority of the manufacturers (actually all of them now) are certified in the required Quality Control processes including Six Sigma. It means that the end product is supposed to be 'defect free'.
We only come to know about these kind of defects when we are actually inquisitive enough to find them out or professionals (as they like to call them) like Cars24 , Spinny tell us that there are paint or any such defects.
The experience with the cars 'skin' (as someone gave an anomaly between human skin and car skin earlier) depends on a lot of factors e.g. - Quality of Paint
- Quality of Sheet Metal
- Process (Manual versus automated)
The above mentioned points are supposed to take care of the end user experience for long term so while we might not be responsible for our own manufacturing and can only be responsible for the upkeep. The cars on the other hand are supposed to be defect free (again six sigma and other such quality oriented processes).
We are living in an era where we have made such an advancement in manufacturing that Japanese manufacturers have to be 'specifically told' to manufactures defects in the cars otherwise they are supposed to be defect free.
A car coming especially from a Japanese manufacturer with defects is simply NOT ACCEPTABLE in today's world so when such things happen, it only raises a doubt on 'Made in India' tag. No offence to anyone but Quality Control is a culture and not a process and it takes time to develop that culture. No amount of training can make sure that you can develop such a culture before time.
Car Manufacturers should learn to develop the quality culture and it will eventually show up in the product in terms of durability and adaptability (to changing ownership as well as driving conditions).
I am a mechanical engineer (academically and in heart ;-)) and strongly believe that these kind of defects should have been things of the past by now. |