re: Should carmakers rethink the service model in India? First thing first, These Go mechanics and other portals are nothing but brokers. All they do is take some commission from existing local mechanics who do not have business and give them a tag of Go mechanics authorised workshop. And they catch customers through jazzy portals and put them onto these low class, low quality workshops.
Hence, you can not expect a quality jobs from these people. Secondly, the model of going to small local trusted mechanics for small repairs and regular general services and going to service centers only when it's major issue.
In fact, this is not a new model. This already exists and most of us follow this. The exhorbitant pricing models of ASS centers have made people find their trusted mechanics locally and get their car serviced. And this is the precise reason why ASS and manufacturers insist to get the car serviced at their dealership in order to claim any warranty. They think at least till warranty expires they can hold the customers with them and milk the money in name of service.
Otherwise, the advantages that we get from trusted mechanics locally for small and routine service is far more superior compared to dealership. The boys in dealership who are assigned for general services (I am not talking about hi-end issue resolution)are in no way superior talented than local trusted mechanics.
Now, if you are talking about making this as an official model, I remember Maruti had already established this model earlier in the name of authorised workshop. Not sure whether it is still a working model. |