Re: Tata Nexon water pump problem Quote:
Originally Posted by abhishek46 Why should it take 7-8 days for a warranty approval? |
Yes that was my first question to them that when it came to replacing my Keys they did it within a day in warranty and why would it take 7-8 days when water pump was also available with them. No clear answer received. Quote:
Originally Posted by gkveda Coming to the subject, write to Tatas right now and get their buy-in. There was a service holiday declared for 2 months during covid peak. If your service was due at that time approximately, then you can put your point and ask them to replace under warranty. If not, legally you don't have a ground to fight for 6k. Just go ahead and get it repaired. |
The service period didnt fall in the timelines of service holidays however this was the time when covid-19 2nd wave was at peak in Maharashtra and I didnt want to take any risks without having vaccination.
I did agree with them for paying upfront and waiting for the warranty claim getting answered, so I will receive my vehicle with water pump replaced today evening.
however my concern is that my EW was valid till 2023 and if I face any major part failure they would simply refuse my claim. This thought gives me jitters and shakes my faith in Tata Motors.
I have not faced any issues with the vehicle or the ASC till now however now they are making me regret my decision of buying a Tata Vehicle.
I will keep this thread posted once I hear from them about the warranty claim. I have also written to tata Customer care however does anyone have any other emails for Western Zone ?
Last edited by ShivrajG : 18th August 2021 at 10:18.
Reason: Grammer
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