Re: Body & Bumper colour difference - Is this normal? Quote:
Originally Posted by ThatCarGuy Hello BHP'ians, so I have an update. This discoloration has been bothering me a lot, typical OCD of BHP'ians.
I wrote a mail to KIA, attaching the pic with all the relevant details. KIA responded immediately and asked me about my current location, I said it's Cochin and the dealer is Incheon KIA, so they have looped in Incheon into the communication and I immediately got a call from the customer relationship manager. At this moment there was an LD in Kerala, hence he assured me that he will contact me as soon as the LD is lifted, and as promised he contacted me and scheduled an inspection.
I visited Incheon KIA this Monday and the initial impressions were really good, the SA and the paint shop manager seemed to be genuinely concerned about the issue. As per the SA, this issue is happening in pearl white color and ideally, in the factory, there should be a slight difference in the paint mix for the bumper and metal, but looks like KIA uses the same mix for both, hence this issue (I am really not sure if this issue happened only with the initial batches of Seltos's or it is still happening for the newer lot). Anyways, they have acknowledged the issue and agreed that there is discoloration and this would be fixed as part of the warranty. But since still there are LD restrictions in Kerala, they have told me that they will find a suitable time in the next 2 weeks and inform me so that they can do the painting and they promised me the car in 3 days. I did share my concern on the fit and finish from the showroom after the paint job and also if the issue will reoccur even after the painting, the SA promised me that they have done many white bumper paintings, and even after one year there is no difference, so l would have to go by their word and try to get this fixed.
I will keep this group posted on the updates and meanwhile, other BHPians who have this issue, I would advise you to please write to KIA care on the same with pics, or get the car inspected with your respective service centers. Cheers! |
Hello BHP'ians,
As promised here is an update on the discoloration fix. The initial impressions of Incheon KIA, Cochin did not last long as they did not contact me back for the fix. So now being back in Bangalore, I got in touch with my service center (Naara KIA) and the repainting is now done.
The repaint job is fine, the front looks good and I cannot find a discoloration now, but on the rear, my OCD eyes still find a minor discoloration, but that is something I guess, I can live with.
It's been nearly a year since I initially reported the issue, but because of multiple reasons, my work schedule, and delay from the service centers the fix was delayed, but better late than never, it's now completed. Now, let me be honest, I have been keeping an open eye on this issue, and mostly all white Seltos' I have seen have this discoloration and most owners haven't even noticed it. So really if this issue doesn't bother you much, leave it as it is, but otherwise, contact your service center/write to KIA care and this can be sorted. Cheers!
Last edited by ThatCarGuy : 18th February 2022 at 12:46.
Reason: Better readability
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