[Azalactone]

I may be wrong and I hope I am wrong, but I feel DCT/DSG technology is meant only for the track. It's not meant for cars in stop/go traffic.

Why Hyundai/Kia/VW/Skoda/MG are introducing this is beyond my comprehension. Maybe they know it's unreliable but they introduced it anyway to milk more from customers when the thing breaks.

If a new car has such issues, imagine what it will face after 7-8 years or more.

If it was good on reliability then Japanese brands like Toyota, Honda, Nissan would have introduced it too. I don't think the Japanese have introduced DSG/DCT technology in markets like Europe, North America and Oceania.

Torque Converter units are the oldest and most reliable. I would never even in my dreams buy a car with a DCT/DSG gearbox + Turbo GDi engine. That's a really deadly combination for a financial loss.

I have driven the Cretas and Fortuners of the world and know turbo engines are fun and the turbo kick is awesome but I feel it's better if we put them to use on a race track only rather than traffic infested Indian cities. Personally, for myself, I would have a NA+Manual/TC over a T-GDi+DCT/DSG/CVT any day. Boring+reliable is far superior than exciting+unreliable, especially when one sees the repair/service bill.

[Jeroen]

Originally Posted by Azalactone

I maybe wrong and i hope i am wrong but i feel DCT/DSG technology is meant only on the track. It's not meant for cars in stop/go traffic.

DCT/DSG technology has been available in Europe and the USA for almost twenty years. I have owned a fair number of company leased cars with this technology. All were diesels. From Volkswagen, Audi, Ford. Never experience any problems.
They haven’t just introduced these, it has been on the market for about twenty years. Not sure when they first appeared in India

Try this: google this “are DSG/DCT transmissions reliable. You will get dozens of dozens hits, mostly car forums, and just about all will report that they are extremely reliable. Some will mention the initial troubles.

And yes, there have been problems with these boxes. Notably the Early VW versions. But there tend to be problems with just about any new auto- and even manual box from all manufacturers over the years.

DCT/DSG is a well established technology you will find on all kinds of cars and all sorts of uses. From continuous start/stop driving to continuos motorway driving.
They do as well as other types of auto boxes these days. It is a very popular choice on many cars these days.

I know they have seen their share of problems in India. Not quite sure, but the hot humid dusty environment Seema factor. I do not know if we see similar problems in other countries with similar challenging environmental conditions.

One thing is definitely true, problems on a DSG/DCT box tend to require very specialised knowledge, tools and competence to diagnose and repair. Also, most of these also require some preventive maintenance/service every 30/40K kilometers.

Jeroen

[dharm27]

Originally Posted by Azalactone

Personally for me i would have a NA+Manual/TC over T-GDi+DCT/DSG/CVT anyday. Boring+Reliable is far superior than Exciting+Unreliable especially when one sees the repair/service bill.

I echo your opinion, and I am blindly behind boring+reliable combination - Brezza!

[lina]

Originally Posted by Jeroen

DCT/DSG technology has been available in Europe and the USA for almost twenty years. I have owned a fair number of company leased cars with this technology. All were diesels. From Volkswagen, Audi, Ford. Never experience any problems.
They haven’t just introduced these, it has been on the market for about twenty years. Not sure when they first appeared in India

Jeroen

The problem from what I understand is with these smaller engines that produce much lesser torque. A wet-clutch DCT is probably what is ideal in stop and go conditions to prevent over-heating. Even with VW, the higher end DCTs dont have the same issues as the ones on the Polo/Rapid. Wet-clutch DCTs take away some of the torque and hence will make smaller engines even more inefficient. This is why DCTs on these smaller cars are turning out to be unreliable.

[iamitp]

Originally Posted by MotoBlip

Leaving aside your DCT woes, are these costs just an estimate or did you get them done? Cowl top cleaning for 800, seriously?
Everything after wheel balancing is all unnecessary stuff, and if you did indeed pay them, they pulled a fast one on you.

Embarrassed to say Yes, but in the heat of the moment when I was worried about getting my car back I agreed to these absurd rates. Shall keep your words in mind and only get the service manual recommended stuff at HASS from now on.

Is it a good idea to stick to just what's mentioned on the Hyundai Service Cost calculator?

https://www.hyundai.com/in/en/connec...ice-calculator

Or is it recommended to go the FNG route now that the free services are over? I am concerned about the warranty (which I have extended) and re-saleability though.

[harry10]

Originally Posted by iamitp

.

Is it a good idea to stick to just what's mentioned on the Hyundai Service Cost calculator?

https://www.hyundai.com/in/en/connec...ice-calculator

Or is it recommended to go the FNG route now that the free services are over? I am concerned about the warranty (which I have extended) and re-saleability though.

Yes, always stick to what service manual and service calculator recommends and don't agree to anything else unless there is an issue with a certain part.

No, till the time you have warranty from Hyundai you have to get service done by there authorized service center. If you go the fng route your warranty will be denied by them.

[rayjaycleoful]

Originally Posted by iamitp

Embarrassed to say Yes, but in the heat of the moment when I was worried about getting my car back I agreed to these absurd rates. Shall keep your words in mind and only get the service manual recommended stuff at HASS from now on.

Is it a good idea to stick to just what's mentioned on the Hyundai Service Cost calculator?

https://www.hyundai.com/in/en/connec...ice-calculator

Or is it recommended to go the FNG route now that the free services are over? I am concerned about the warranty (which I have extended) and re-saleability though.

All standard Hyundai asc fluff. Continue with them but don't do anything apart from air filter,oil filter, ac filter, oil, and brake cleaning.
Lubrication, underbody lubrication, injector cleaning, evaporator(??) cleaning, ac cleaning is all rubbish.
Cowl top you can get done from FNG if it's visibly dirty.

[MotoBlip]

Originally Posted by iamitp

Is it a good idea to stick to just what's mentioned on the Hyundai Service Cost calculator?

Or is it recommended to go the FNG route now that the free services are over? I am concerned about the warranty (which I have extended) and re-saleability though.

Yes, just like others have mentioned, please stick to HASS and service manual as long as car is under warranty(hope you have extended warranty too). The SAs will often try to intimidate you but stand your ground and say NO.

You can though visit FNGs for bodywork related jobs, that in most cases would not void you warranty.

OT: My Baleno is still in warranty, and I perform some routine maintenance tasks myself; apparently Maruti has no issues with it and they still honor warranty claims if any(have had a few this year itself).

[iamitp]

Thanks. Shall keep it in mind for future maintenance of my Creta. Also, the service manual recommends changing the engine oil and oil filter every 5000 KM or 6 months. I have been following the 10000 KM schedule so far. Any thoughts?

[iamitp]

Originally Posted by harry10

Yes, always stick to what service manual and service calculator recommends and don't agree to anything else unless there is an issue with a certain part.

Originally Posted by rayjaycleoful

Lubrication, underbody lubrication, injector cleaning, evaporator(??) cleaning, ac cleaning is all rubbish.
Cowl top you can get done from FNG if it's visibly dirty.

Originally Posted by MotoBlip

Yes, just like others have mentioned, please stick to HASS and service manual as long as car is under warranty(hope you have extended warranty too).

So this is the actual invoice for all the works done during the 30,000 KM service. From what I understand, works like Cowl top cleaning, Evaporator cleaner can be done at an FNG without affecting the warranty.

What about Fuel injector cleaning, Throttle body cleaning, Periodic Maintenance Service and Service Pro Medium? Are these things needed to be done at HASS for warranty's sake?

I have extended my warranty to the max. possible extent, and would like to preserve it given the nature of the DCT.

[MotoBlip]

Originally Posted by iamitp

Thanks. Shall keep it in mind for future maintenance of my Creta. Also, the service manual recommends changing the engine oil and oil filter every 5000 KM or 6 months. I have been following the 10000 KM schedule so far. Any thoughts?

Attachment 2349317

If you are using synthetic oil, I believe it's alright to stretch to 10k although 7.5k seems to be a safer bet(will result in 1 extra service every 3 times).

Originally Posted by iamitp

Attachment 2351072

So this is the actual invoice for all the works done during the 30,000 KM service. From what I understand, works like Cowl top cleaning, Evaporator cleaner can be done at an FNG without affecting the warranty.

What about Fuel injector cleaning, Throttle body cleaning, Periodic Maintenance Service and Service Pro Medium? Are these things needed to be done at HASS for warranty's sake?

I have extended my warranty to the max. possible extent, and would like to preserve it given the nature of the DCT.

Cowl top cleaning could be done by you at home for free, why pay for it? There are several DIY threads on our forums, visit any one of them for reference. I am a little skeptical about the evaporator cleaning job, I believe all they do is clean the radiator and call it a day. A proper job would require them to remove the entire assembly and then clean it, which I don't think they do. Unless your AC is giving you trouble, I would avoid this and even if such issues occur at some point, I would get them serviced at a local FNG(Cooldays AC repair in Lajpat Nagar is highly recommended on team bhp, having used their services twice, I can vouch for them).

As far as the rest of the things are concerned, I think that these are mostly money grab, you don't really need them unless your car is running coarse. Infact injector cleaning solutions are available online for just a couple hundred bucks and can be added directly to the gas tank(although I can neither confirm nor deny the sanctity of these products). PMS charges, I understand but what the hell is Service Pro Medium and why would you need a Pollution check from ASS(did they give you a PUC certificate?), I always get this done at a local authorized PUC center.

[iamitp]

Bumping up this thread once again, with a new niggle. This time it was the steering. A few weeks ago my steering became very noisy while making full turns. I took it to HASS, who suggested replacing the motor bearings. The same was done, but there was no marked improvement. HASS then went ahead and replaced the whole steering column assembly under warranty as the issue was resolved. The whole thing took 2 weeks as the part had to be ordered from Chennai.

During the visit, I also highlighted that the car was slightly sluggish and vibrating more in the lowest gears. HASS rectified the issue by cleaning the fuel injectors.

Attaching a copy of the 'zero' service invoice.

[iamitp]

Fate just won't let DCT niggles thread. A couple of days after I got the car back, the DCT was again stuck in the alternate gears issue (D1, D3, D5 etc). It went away after a restart. I did take the car to HASS for OBD scanning and testing but they couldn't find any faults. Got in touch with the Hyundai RM for my area, who agreed to get it more thoroughly checked by a specialist team.

[iamitp]

Finally managed to make a video of the DCT issue.

https://youtu.be/iJuZEU9fg50

[iamitp]

Posting an update after continuously getting the same Transmission Control Malfunction error despite two workshop visits to Koncept Hyundai, and one home visit by their technical team. I have also been in touch with the Hyundai area parts manager.

Sometimes the car does not engage even-number gears, till it is restarted. Sometimes it engages all gears but I still get the error message on HUD and the check engine light. I just do not get any peace of mind.

While I am disappointed that the issue has not been resolved, I must point out that the Koncept Hyundai team has been prompt in trying to resolve the issue.

Flagging this post for Admins to appropriately update the thread title, so that Creta DCT buyers are made aware that my DCT failure issue remains unresolved even after 2 years and almost 40,000 KMs.