[Apratim_Choudhu]

I own a Tata Nexon from last 6 months and from my experience I feel Tata has a long way to go in workmanship. The new cars are great but reliability is an issue. The main reason for that is poor workmanship across the board from manufacturing plant to QC to dealer network and not to forget the TASS. I personally did not face any major issue but on social media everyday there are posts about major malfunctioning. And every other car has a different issue. It is not just a common malfunction in a particular batch.
In my car the engine mount was fitted wrongly and I was getting some squeaking sound from engine way within a month. I was lucky enough that I am based in Mumbai and the TASS here was knowledgeable enough to find out the issue in a day and resolve that.

[JJo]

I just took delivery of Safari XZA on 26-May & drove it back to my house ~12km away. Since lock down is going on, couldn't take it out for a spin.

However, since kids were exited, today, I thought of driving a small circle in basement itself - to my horror I saw 'water in fuel' indicator blinking. I tried to restart, hoping it will disappear but it kept on blinking.

I tried reaching out to SA, but as expected 'no response'. Now over the weekend, I will have to hunt down service center and I just hope its a small glitch. After reading this thread, I am too scared of the ownership experience. 1st the booking / delivery experience exhausted me and now within a day after delivery, I need to look out for a service center

Any advice on the issue? the user manual just says: "The lamp remains on continuously if excess water is accumulated in the fuel filter. Contact the TATA MOTORS Authorised service centre to drain the water immediately to avoid serious damage to the fuel injection sys-tem."

I have just driven back ~12kms and filled half tank fuel from near by bunk (and there was no such indicator at that time), so how can there be excess water. What I understand after googling that this issue occurs only after vehicle has driven thousands of kms and in the process the excess water gets accumulated. How can a new vehicle get this kind of issue?

Here is my video:

https://youtu.be/TF3UEz5lltc

[aniyo]

I own a Nexon diesel and largely happy with the car. Though the after sales service is another matter altogether. They could not fix one rattle across 3 outlets for 2 years.

I have made peace but the car itself is reliable just the ICE used to hang one in a while which has gone after the update

[wheelguy]

Originally Posted by JJo

I tried reaching out to SA, but as expected 'no response'. Now over the weekend, I will have to hunt down service center and I just hope its a small glitch. After reading this thread, I am too scared of the ownership experience. 1st the booking / delivery experience exhausted me and now within a day after delivery, I need to look out for a service center

Firstly congratulations on the new car. Coming to the issue, it's a minor one, it can be either water in fuel or a sensor issue, get it resolved and keep the forum updated. About the ownership experience, you have already made the purchase, enjoy the car, going through these threads monger fear rather than helping you, also going through these threads will invoke over/highest reaction even for small things which really spoils your ownership. That's how it's been happening for many TML car owners, constant fear is being fed, and somehow an endless cycle of fear is seeded in existing & prospective buyers which further adds to the cycle. Note, not writing off the issues, they are there.

[AirbusCapt]

Originally Posted by JJo

I just took delivery of Safari XZA on 26-May & drove it back to my house ~12km away. Since lock down is going on, couldn't take it out for a spin.

However, since kids were exited, today, I thought of driving a small circle in basement itself - to my horror I saw 'water in fuel' indicator blinking. I tried to restart, hoping it will disappear but it kept on blinking.

I tried reaching out to SA, but as expected 'no response'. Now over the weekend, I will have to hunt down service center and I just hope its a small glitch.

Any advice on the issue? the user manual just says: "The lamp remains on continuously if excess water is accumulated in the fuel filter. Contact the TATA MOTORS Authorised service centre to drain the water immediately to avoid serious damage to the fuel injection sys-tem."

I have just driven back ~12kms and filled half tank fuel from near by bunk (and there was no such indicator at that time), so how can there be excess water. What I understand after googling that this issue occurs only after vehicle has driven thousands of kms and in the process the excess water gets accumulated. How can a new vehicle get this kind of issue?

You will need to drain the fuel filter. It seperates any water in the fuel there and prevents it from entering the engine. This issue is nothing major, I suspect your local fuel pump has fuel quality issues. Try filling your fuel tank to full as well.
This is not a car/quality issue as such, infact the sensor protects your engine from any major damage.

[Himanshu809]

I so so want TATA to succeed but it breaks my heart seeing such beautiful cars being so choke full of niggles. We in our family are considering a Harrier/Safari as our next car but honestly a used Fortuner would be such a better option.

Do we even have a good car which drives well and is built well in the 20-25 lakhs range an aspiring middle class family can buy and hope that it doesn't burn holes in their pockets for maintenance over the years?

[07CR]

Originally Posted by Himanshu809

I so so want TATA to succeed but it breaks my heart seeing such beautiful cars being so choke full of niggles. We in our family are considering a Harrier/Safari as our next car but honestly a used Fortuner would be such a better option.

Do we even have a good car which drives well and is built well in the 20-25 lakhs range an aspiring middle class family can buy and hope that it doesn't burn holes in their pockets for maintenance over the years?

We might be digressing here from the thread topic, however, Hector fits the bill perfectly. However, it's not something for a hardcore enthusiast, but still great car nonetheless. And yes, I agree, a used Fortuner (prefacelift) seems a much better alternative than Harrier.

[udhaw]

I took delivery of Harrier XZA+ on 13th of March this year and two more friends got their XT+ Harriers in the same months. Honestly speaking, none of us has had any problem with the car so far. Not a single issue noticed till date.
I booked Harrier based on what I heard from the owners who had driven it for over a year. Here in Greater Noida, there are a few retired defense officers who own Harrier and I would often discuss the car with them. To cut the story short, I booked the car without taking the test drive of BS6; and I had previously driven a friend's 2019 manual Harrier.

Fit and finish and the service quality are the areas where TATA will have to work very hard. I often joke with my friends saying getting into TATA showroom gives you the feeling that you just entered a government bank.

[procrj]

Originally Posted by TaurusAl

Not saying their cars are totally niggle free but their service is outstanding.

Not really. I think Mumbai & Pune folks get to take their cars to M&M owned service centers OR are lucky to have service centers which are responsive/have access to M&M tech folks who can resolve issues. In Bangalore, that is not the case.

Originally Posted by PrasannaDhana

If this had happened in a Tiago, it's a bit easier to forgive.

I wouldn't accept this as a Tiago would most probably be the best car that someone could afford, given their lifestyle and a lemon would still be a big disappointment for them. Heck, a top end Tiago costs about 7.5L OTR in BLR and that is not small money IMO.

only to give him a lemon is unforgivable.

This is the bigger issue as the only way for a customer to receive justice is by taking the OEM to court. Court implies more expenses, time and effort, which could translate to a significant drain on resources for a customer.

You now know why Innovas keep selling inspite of the atrocious pricing. There are no Innova owners complaining about getting a lemon, ever.

Will be interesting to check if this is actually true OR does the Big T's service step in and do an exemplary job of fixing issues and ensuring customer satisfaction.

Its sad to see a promising product have these issues. IIRC, Nexon when launched did not have a lot of these issues, which could be because its design and technology was Tata developed and fine tuned over many many years. IMO, the Harrier/Safari tech is not indigenous to Tata and that is probably why a lot of these issues are surfacing. A lot of this can be fixed easily at a service center level but then Tata needs to invest in training its service folks and bring in a customer centric mindset.

Slightly OT - The bigger concern for me would be from a long term standpoint - how do we know that this combination of parts/tech, when put together, will work over many years? While OEMs and suppliers do test out various individual components for reliability, as a collective system, the OEM only tests a few samples in the form of test cars. These test cars are more like a stress test, which help iron out failures but might not really account for what I like to call 'humdrum failures', which occur over time as part of the daily humdrum of car usage.

[soorya_sKa]

Originally Posted by JJo

I tried reaching out to SA, but as expected 'no response'. Now over the weekend, I will have to hunt down service center and I just hope its a small glitch.

How can a new vehicle get this kind of issue?

I feel sorry for the problem you face, but as mentioned abouve it could be a malfunctioning sensor or bad fuel. In case of the former, again this highlights how bad TaMo seems to be screwing up the electricals/electronics of their flagship product. Hope it gets resolved soon.

Originally Posted by Abhi1990

Update: Since I did not get answer here, I reached out to Tata Motors on Twitter to see if they reply and they did reply and as per them they have provided satisfactory response to the owner.

Ah seems they're still in denial. No they haven't provided us with a satisfying response. They've yet to tow the car from the owner's house, provided their leeway is TN's strict lockdown measures.

The regional customer care manager had called and their stance is still "Replacement is out of the question and what they can do is cover these things under warranty. The warranty covers everything and they'll speak to the vendor who supplied the part and if required they'll replace the part. But replacing the entire vehicle is out of his purview." When enquired about the fact that the vehicle malfunctioned on D-Day, as in even before you could say the warranty period has begun, his argument was that "you have chosen a world-class brand and 100s of customers are satisfied with Safari." He simply doesn't accept that this car and its condition contradicts the customer care baloney that he keeps repeating.

Did forward the issue summary to Dimple Mehta, to the correct mail-id this time, a day ago. Still awaiting response.

I guess they might be satisfied, but definitely NOT US.

[SN88]

Originally Posted by kushagra452

I feel sorry for the owner. Hope his problems are taken care of as soon as possible. However, there is no point in unnecessarily bashing Tata for this incident. Safari, Harrier are competent world class products made by an Indian company. They have the highest safety ratings and all the latest features. One such unfortunate incident shouldn't be used to sully the image of Tata. I am sure the highly competent staff at the Tata workshop will leave no stone unturned to solve these niggles.

Congratulations to the owner for choosing to drive a truly world class product from an Indian brand!

I am sorry but you lost me when you said " one such unfortunate incident". I would suggest you read the amount of complaints against Harrier/ Safari as well as the nexon's to some extent. When you launch a flagship model, the least a customer can expect is a trouble free car at least initially if not long term. 25L+ is a lot of hard earned money for getting a lemon.

All these safety rating blabbing counts for nothing if the car is not half as reliable on the road as the competition. Tata can make a tank if they want to for battle but imagine it stops working when needed. Good luck with the tough steel and world class features.

[invidious]

Few things come to mind. Probably written it before but here goes

1. Gadkari is proactive. He needs to introduce a lemon law. Any new issue in a car within first 3 weeks and you automatically get full refund or a replacement

2. Tata has engineering pedigree. One can't doubt that. I'd still trust it over some Chinese brands. But perhaps they are overloading their cars with electronics and bells and whistles which are outside the scope of actual automotive engineering? I have a feeling that's where the Koreans and Japanese with their Samsung, Sony, LG, Panasonic etc. have an advantage.

At the end of the day, there is so much information that a car gives the use that at some point it is just useless. A great ICE, distance to empty tank and some trip info should be more than sufficient for most people.

I have always been so keen on getting a Tata car or a European car. Last Euro cars I had were a Linea and a Vento and both were excellent except for the the After Sales. Now I have a couple Suzuki and a Hyundai and I couldn't be happier. Sure, the Europeans were firmer, better built and fun to drive. But the wait for parts and shoddy service was just not worth it. I have a feeling Tata is in the same boat.

[Pashin]

Such an issue on a brand new car can only mean that this is a “Lemon” Fight hard for a Car replacement or replacing the gearbox. The least they can do is offer a Goodwill lifetime warranty on the gearbox

[gk.pavan]

I am sure TML is reading this thread and this issue is unresolved for many days. Heck, the thread is now 7 pages long. Instead of a SA visiting the place, a senior member from Service center should quickly visit and atleast find the real issue. If TML is lucky, it could be a quick fix. Or at least assuage the customer that there is a serious technical attempt is being made.

Off the cuff:

TML may be worried that by giving a replacement, it will lead to a bigger PR disaster.. Headline/Clickbait writers will have a field day. "Tata replaces a brand new 25+ Lac Safari within a week" or allow me to be cheeky.. "Pray your next car is not Safari, coz this customers car broke down at temple itself before reaching home".

Sorry, if this is insensitive. My full understanding and sympathies. I share the anxiety.

I have booked Safari in Feb and been waiting for months. I am happy if the car is more delayed now, so I get to throw XUV 700 in the mix.

[Abhi1990]

Originally Posted by soorya_sKa

I guess they might be satisfied, but definitely NOT US.

I replied to their message to know what was the issue and the solution provided but have not recieved any response from them yet. 2 tweets from my end and 1 tweet from other person but no response yet. Seems like Tata wants to just wants to suppress this incident as soon as possible. But i guess we should use social meria to make an impact here with the trend so that Tata listens.