[thehighwayman]

I had already struck the Seltos DCT off my shopping list given the reliability issues. Looks like Creta AT will join that list as well.

[arjab]

I simply fail to fathom why global conglomerates like Hyundai, risk losing their reputation, credibility and loyal customer base by dragging an issue like this for months on end.

Hyundai uses an Aisin sourced torque converter automatic gearbox for their 1.5-2.0 litre diesel range and this is part of their global sourcing plan.
Sourcing volumes are prodigious hence unit costs are much, much lower than what you expect it may cost.

One can reasonably conclude, and with a moderate degree of certainty, that Hyundai India plant may also be having a few pieces of the gearbox lying around, from quality inspection, durability testing, homologation etc. These parts are usually fully refurbished to levels of newness and are eminently usable.

Instead of dragging this issue and washing potential dirty linen in public, Hyundai should give the customer a replacement and close the issue once and for all. Under "goodwill warranty". It will not cost them an arm and a leg, that's for sure.

And the customer satisfaction, such a move will earn will ensure this customer's loyalty to Hyundai for many a years and possibly referral sales of new vehicles as well.

Had this been in the United States or some other "developed" market elsewhere in the world, such a thing would have already been done.

[Taha Mir]

Originally Posted by manishkapadia

The car is almost 12 years old now and i had this issue 3-4 years back. So it was well outside the warranty period.

It started with shifts being Jerky at first. After using for say 10-15 kms the Car would just not engage in reverse gear.

What was the odometer reading when this issue first occurred? Was this the first time the ATF was replaced?

Afaik, these sealed autos require ATF replacement at 40k Kms due to severe service.

[Raghu M]

Keeping the issue aside, why would a repair cost 7 lakhs? What are they making the gearbox out of? Gold? I think a brand new engine wouldn't cost that much. The money is worth a nice comfy hatchback.

[Memnon]

Originally Posted by ph03n!x

From simple stuff like ORVM mirror to clutch/ suspension/ brakes - they will fleece you so much that you'll decide you need a new car. I'm talking about OE parts cost alone, and not in a scientific manner - parts that are shared with current models may still be cheaper than, for eg., Maruti.

I owned a Hyundai i10 for 7 years and my experience was exactly the same with Advaith Hyundai. After the first 5 years I felt they were always trying to convince me to get a new car by telling me that maintaining this would be a problem. I had done only 41K KM when I upgraded for different reasons.Never faced any major issues , yet each service was getting too costly. Now I think it might have been a deliberate strategy to push me to upgrade.

[TJ02]

Well the bill amount is atrocious. VW DSG failure is done under goodwill warranty or if the company does not agree you need to pay Rs. 1.5 lacs. For a TC the amount they are charging is not at all justified and Hyundai should help you in this case as service was always done on time and you reported the issue earlier as well. One of my friend's has Skoda Superb, Skoda replaced his entire gear box under good will warranty in the 6th year.

Even I had a Grandi10 Automatic, I also faced this issue of jerk many times and the gear used to get stuck. I reported it many times to the Service Center and they used to scan and say everything is normal. I knew this will create issue later on and sold it while the car was under warranty in the 5th year.

[Apex1815]

Now with this communication from Hyundai it appears that normal wear and tear over a usage of 1 Lac Km can cause you a bomb. I noted this point as I am a Hyundai user and will closely watch this thread.

If this issue was because of negligence from ASC during periodic maintenance then how the ASC is going to execute such a major replacement job ?

Since there has been enough patience from your side, Please use social media to make other people aware of this issue.

In any case it is not advisable to spend 7 Lac rupees on the replacement work.

[nettooran]

Originally Posted by racer_ash

This one point could work in the favour of the affected party. I mean why use a lathe on a critical component instead of replacement. I personally have seen Hyundai ASC being extremely happy to replace parts without any due diligence.

I use to own a Hyundai i20 earlier. People talk about Hyundai ASS being good. but to me the only difference is that while others stab you , Hyundai ASS stabs you with a smile on the face while simultaneously explaining to us how sweet they are. And if you raise a complaint to Hyundai (the company), they hand over us again to the same ASS , to be stabbed again.

I have had multiple issues to the extent of which involves just tightening a screw, being advised for replacement and others have just not been solved.

I sold that i20 (mainly due to ASS and the terrible highway manners). Never looked back upon any Hyundai launches and have always tried my best to stop anyone else from buying anything from them.

True..maybe a one off case. but certain things leave such a bad taste in your mouth that you never wanna try it again.

[livyodream]

Originally Posted by nettooran

I use to own a Hyundai i20 earlier. People talk about Hyundai ASS being good. but to me the only difference is that while others stab you , Hyundai ASS stabs you with a smile on the face while simultaneously explaining to us how sweet they are. And if you raise a complaint to Hyundai (the company), they hand over us again to the same ASS , to be stabbed again.


True..maybe a one off case. but certain things leave such a bad taste in your mouth that you never wanna try it again.

Similar experience when I had Hyundai Accent. Post warranty periodic services were nightmares. I used to get calls every hour informing that some or the other part needs replacement.

I sold a perfectly working Accent just because I could not take the pain of bad and unreasonable service anymore.
Never in my life I am getting another Hyundai even if I am offered one for free.

[svmvale]

Originally Posted by TJ02

Well the bill amount is atrocious. VW DSG failure is done under goodwill warranty or if the company does not agree you need to pay Rs. 1.5 lacs. For a TC the amount they are charging is not at all justified and Hyundai should help you in this case as service was always done on time and you reported the issue earlier as well. One of my friend's has Skoda Superb, Skoda replaced his entire gear box under good will warranty in the 6th year.
r.

VW/Skoda charges of Rs. 1.5L for the mechatronics components only.

From the understanding of the Creta's thread, its for the complete transmission (both mechanical and electrical) components.

[SN88]

I have heard from used car dealers in Mumbai ( 1 of them being a dear friend) that Creta models 2015-2017 have auto transmission issues. I even dropped the idea of getting one because of his advise.

It is high time the consumer court allows manufacturing defects should be replaced even after warranty has expired.

[Tucker48]

I would rather blame it more on poor consumer laws rather than any company in specific.
Even the best manufacturing units in the world can't promise 100% of their products will be perfect. That is why lemon products needs to be replaced by the company itself which is indeed done in many countries. When the fault is in the entire batch, the entire batch is recalled. We have seen companies spend huge amounts of money on recalls. We all know it's not mandatory in India and companies take advantage of that.
Coming back to OPs post, I would recommend him to negotiate with Hyundai and bring down his cost to as low as possible. Or, fight it in the courtroom as to how did ASC repair the transmission (at 43k) if it can't be repaired. If the transmission can be repaired then why can't they repair it now? It's a clear case of cheating and you have all the proofs. All you need is time and patience.

[manishkapadia]

Originally Posted by Taha Mir

What was the odometer reading when this issue first occurred? Was this the first time the ATF was replaced?

Afaik, these sealed autos require ATF replacement at 40k Kms due to severe service.

If i remember correctly it was less than 40K Kms at that time. Plus minus 5000 Kms at max. The funny part is that Hyundai ASC never spoke about the Automatic Transmission fluid change. They seem to be aligned to Parts Replacement. I had a similar experience when this car had a Steering Vibration problem . Steering would move on its own as if it was posessed. That time also i had to get it fixed outside.

Almost each time there is a real problem to fix, Hyundai lets me down. They do not like to work on old cars.

[Indian2003]

What does he mean when he says the gearbox is completely gone? You can have the gearbox overhauled at a workshop for much less. You probably need a new torque converter, friction plates and a new valve housing.

Have you looked at the colour of the ATF? It should be a transparent pink and should not look or smell burnt. If it has a very dark brown colour, you might get a temporary fix with a flush and new fluid.

Dealers dont repair these days but replace with a factory unit. The real mechanics of yesterday are a rare breed. They dont even repair alternators and starter motors today.

8000 euros for a gearbox? VW quoted me 5700 euros for a new automatic box including labour for a van in one of the most expensive countries in the world.

[pkk077]

Sorry for your troubles but I am not surprised at these issues with Hyundai. I own a 2004 Santro Xing and my car ran into the infamous crankshaft issue (similar to this https://www.consumercomplaints.in/co...u-c493273.html).

Since the car was out of warranty, I had to pay more than 20K to get it replaced. The replaced one developed the same problem in a few months. I found the email id of the CEO of Hyundai and wrote a stern mail. As a result, I got a call from Hyundai and they asked me to bring the car to a service station of my choice where they fixed the problem for free this time. Thankfully, never had the same issue again. I might be wrong here but what I realised from this episode is that there is no shortcut for engineering excellence developed over the years. A company building cars (or electronics or cameras) for 100 years will have refined their tech and processes way more than someone doing it for a few decades. When it comes to mechanical reliability, Koreans are still not at par with the Japanese.

Originally Posted by vishy76

I would like to shed some light on a sham practiced by manufacturers in order to advertise lower maintenance costs. It's called "sealed for life".

OT but I once gave my Civic to service centre and a day or two later, while driving to office, I noticed the car temperature gauge rising. I touched the passenger side dashboard and it felt very hot. I parked at the roadside and called my FNG guy to have a look. The coolant was running very low. I called the service advisor of Honda and asked him why they did not check the coolant when the car was with them for service? The answer I got was - "Sir, Honda has sealed-for-life coolant" . That was the last time my car went to any Honda service centre.