Gearbox issue in Renault Kwid AMT Hi guys,
We own a Renault Kwid AMT of 2017 model (The one which DOES NOT have the creep function). I actually bought this for my mom so she can drive around easily at our hometown. We've been facing some strange issues with the car ever since we bought it.
It is a problem with the gear knob which does not change when put in D or R from N. Usually we press the brake and then change the knob to D and same for reverse. But sometimes, even after doing this, the gear doesn't seem to change and the car just revs when accelerated. Sometimes the car switches to D or R and fails to come back to neutral.
This error happened one month after we bought the car (when the car did not even cross 500 kms ). We had to call the customer service and they had to tow the car and get it fixed. They said that the issue has been fixed and said that the Motor software was updated ?. For the next 500 kms, the car was without any issues.
Then came the accelerator pedal malfunction (for which Renault did the recall). This happened around 1k kms. Then a month after this, again the same gear knob issue cropped up. The again told me that they had to update the software and it had been fixed.
Now the car has run around 4500kms and now the same issue cropped up. I called up the customer care and they sent the service center ppl to take the car instead of Road Side Assistance (They said the warranty is over however the warranty is still there till the end of this month.).
Now the Service center guys are saying that they did not find any issue with the vehicle and it is only due mine/my mother's driving style. They say that we shouldn't press the brake and accelerator together (I don't know why would anyone do that other than for a burnout. Sure my mom doesn't do them.). I told them to check it properly as it had been the 4th time this issue has been cropping up and since the warranty is getting over by the end of this month, I suggested them to change any part if required.
But they keep saying it is only due to the driving style. I just couldn't understand if something like that can cause an issue like this. I also don't think of any instance where my mom would press them both together (She has been driving cars since I was a baby inside her. Almost 30 years now.).
Please help me guys. Have any other Renault Kwid AMT owners faced any issue like this ? I feel very sad when I find the car is getting issues like this as this car had been the first car which I bought for my parents out of my earnings hoping they would drive easily (due to the light steering and AMT). But now I feel like, I might have bought a lemon |