Hey guys, sorry for the delay, a lot has happened and not all of what happened was ideal.
Anyhow here goes;
Flashback:
2009
I hand over my brand new MS Zen Estilo LXi to Sarathy MASS for her first service, at the time I was a self taught driver and this was literally my first car ever, on picking her up I noticed that there was a huge ding on the passenger side rear door, when asked about this the people at MS apologized for the same and me literally being a kid at the time thought there was nothing else to be done and drove her home, after which I'd never bothered to visit the place for the so called General Servicing.
Currently:
2019
After Sarathy had collected the Car from KB100 he'd informed of the same and I shared my experience with him and urged him to go there the next day and inspect the car due to my prior experience with them, he goes there and see's that the front bumper has been scratched and the driver side door panel has been scratched as well even in spite of being on the inside.
After arguing with the shop floor manager they agreed to polish the bumper to reduce so that the scratch would be less noticeable and replace the door panel.
All was well until KB100 walked around the car and noticed that the passenger side rear door was caved in, he raised this and the shop floor manager tried to pin it on him saying that the damage was there beforehand, when KB100 asked them to verify the same by having a look at their CCTV footage and pictures taken at the time of collecting the car, they denied access claiming that the CCTV footage wasn't available and that the photos taken were of less clarity.
Something felt amiss and KB100 demanded that the issue be escalated, so they finally agreed to fix the door as well and asked for some time.
A couple of days later KB100 received a call informing him that the car was ready and everything has been sorted out including the failed brake issue.
On arriving KB100 noticed that the door was still caved in but not as much as it was when he'd seen it first, and the brakes worked but were spongy, on inquiring they informed him that the MC has been changed but the Booster was left as it is, on asking about the sponginess they simply brushed it off to chance and said they couldn't do any more.
While contemplating on his next action a boy from then workshop floor did confess that such things(scratches and dents) happening was quite normal and not to take it to heart.
By now KB100 sensed that the people at Sarathy were simply messing with his car and wasting his time, so he escalated the issue with their senior-most manager Mr. O.K. Pillai, who vehemently denied that there was any fault on their part, by this time the other workers on the shop floor ganged up intimidatingly and sensing that things could get way out of hand he decided to leave with the car.
KB100 has tried to bring the issue to the notice of the higher up's at MS but his POC Mr. Vijaypal Singh has proven to be unhelpful by wasting time with hypothetical wavers going by the lines of '
We neither Accept nor Deny to what has happened to your car', though he first went to the extent of claiming to resolve all issues, he eventually washed his hands saying that they couldn't do much due to lack of availability of a door matching the same color.
KB100 has sent emails to direct email ID's of MS personnel's and forwarded the same to their general complaints ID.
We're yet to receive any definitive updated from MS and are hoping for the best, in the meanwhile enthusiasts and TeamBhpian's who're from Kollam, do approach Sarathy MASS cautiously, not eliminating the possibility that what I had experienced in 2009 and what KB100 has experienced now in 2019 could be rare coincidences but ignoring the same, treating a paying customer and his car as such is something I still cannot come to terms with.
Though things look bleak, we would update this thread if any substantial updates do happen.
Thank you for reading,
Regards,
A.P & KB100.