Re: TUV300 AMT problems & Mahindra's inability to solve them Hey,
I am owner of a MAHINDRA TUV300 T8 AMT 100HP (M HAWK) since Sep 2017. Since March 2020 the problems faced by me regarding this Vehicle are never ending and escalating. The Vehicle is lying with NBS Ltd. at Mumbai for most of 2022 since Jan 2022.
My Vehicle has developed several problems which keep repeating regularly and has to be towed to NBS Ltd., Mumbai, the authorised service center of Mahindra and Mahindra Ltd..
In Jan 2021 (Vehicle done just 9032 kms), following problems:
Problems - while driving on 35 - 40 kmph speed, the vehicle transmission malfunctioned and the gear shifted to neutral and would not change to automatic transmission mode or manual transmission. . .
Violent Jerking of car when putting gear into drive (automatic). In AMT mode the gear would not shift to 5th even on speed above 70 kmph and above.
The Actuator was changed by NBS in Feb 2021, which seemed to end problems associated with Actuator and AMT. Little did I know that this was the beginning of all major problems and woes of the TUV300 related to Engine. Within 3 months the Engine had started to get sluggish and often would stall. Also starting problem would frequently occur once in a week. On 21/06/2021, Vehicle had to be towed to NBS Ltd. as there was loud sound coming from the Engine. (Towing charges on customer). Also AC blower fan had stopped functioning. This was 3rd time in the last one year the Vehicle had the same problem. However vehicle was returned within few days without bothering about further investigating the Engine noise.
Throughout July 21 to November 21 the Vehicle was sluggish and constrained. In November 2021 the Vehicle was brought to NBS Ltd. once again with the same AC fan blower problem.
In Dec 21, the Vehicle was giving out thick black smoke from the tail pipe while starting in the mornings. It had to be taken to NBS once again. It was returned on 29 Dec 21 after changing the intercooler hose connected to turbo charger and the problem was diagonised as overheating!! Though we constantly complained that Engine was sluggish, nobody paid any attention. Vehicle was returned for use.
Again on 08/01/2022 Vehicle had to be towed to the NBS workshop as Engine suddenly stopped and would not start. Towing charges borne by us. As per advisor, the Engine is seized due to overheating. The entire blame was pinned on us, the customer for seizing the Engline !!
We explained to the advisor, there was warning for temperature increase for only 15 to 30 seconds before the Vehicle had stopped. The Vehicle was not driven at all, with the Engine malfunction light on.
However as per the advisor, the overheating was due to leakage in hose pipe of the coolant radiator/ chamber which was leaking and hence coolant had leaked out and car overheated.
We explained that earlier on 29/12/2021 which is just 10 days before this problem, the Vehicle was brought in and the intercooler hose was changed. At that time on 29/12/2021, after work was completed and after the Vehicle was delivered back to us, the Vehicle had malfunctioned once again at the workshop itself and Engine light was on at the workshop. The advisor himself taken the Vehicle in and tried to restore the Engine light back to its normal state, after completion of th repairs. However, the advisor himself admitted at that time, that he cannot figure out what the problem is.
The Engine warning light had developed while the Vehicle was parked at your workshop for repair as when taken for test drive after repair, the Engine malfunction light was on. Its highly unprofessional to pin this fault on us as this warning of Engine malfunction was identified on 29/12/2021 at NBS Ltd. workshop. Its very much possible that while the intercooler hose was fixed at workshop on 29/122021, the coolant hose pipe was damaged by the service personnel. Even though the engine light went off after that due to tweaking, the coolant would have leaked slowly in the next 10 days. After this the Engine malfunction light came on just before the Engine stopped on 08/01/2022.
This email from the advisor to us, not taking responsibility, and asking us to pay Rs. 75000/- for an estimate work of total Rs. 209000/- fore repair of the seized Engine, even though the Vehicle was covered in the Shield extended warranty program!!:
This is what they have to say:
We would like to reiterate you that we have done technical analysis on failed engine parts and understood that the parts failed due to engine run after vehicle overheat.
It’s concluded that the failure is not because of any product issue or manufacturing defects, please note warranty of vehicle is subjected to pre-mature failure of parts due to manufacturing defects/product issue (Please refer warranty manual for details) however in your case it’s not any product issue. We will be happy to assist you if you want to visit to dealership for physical clarification on vehicle about failed parts for your better understanding if required.
The Vehicle was finally returned on 7th March 2022 after changing few Engine parts. Now once again on 3rd May 2022, due to a loud tak tak tak Engine sound, the Vehicle was towed to NBS Ltd.
The diagnosis is that the Engine parts will need replacing again - Engine block, Piston rings, Connector rod, turbo charger, cylinder etc. Till date there is no specific date given to us for returning the Vehicle and no replacement Vehicle.
We continue to be unable to use our Vehicle and are at the whims and mercy of NBS Ltd. and Mahindra and Mahindra Ltd. |