Another udpate:
The SA who had taken in my car on Friday was on leave today.
So - I was the (
self-appointed) acting-SA today.
My time at work was half devoted in:
Finding out the work progress, troubleshooting done,
Testing,
Following up for each and every step,
Talking to the technician,
Renault service person,
Manager(YES!)
& their driver (for drop at home).
..
oh & going there my self in my lunch break at office, for trial & check well before delivery.
----
It was all a BIG mess!
No body at their place was as update-with-information as I was, it seems.
Morning Follow-up ( 10 AM to 12:30 PM) :
Tried to understand what was the progress today - by calling up the
SA (who works in parallel, with the other SA who took my car on Friday).
He absolutely had no clue about the problem, or work done so far, work planned today, or work done today morning!
I called that guy thrice, he only bothered to call back once, that too without any information/clarity whatsoever!
(I will avoid the details here- since it will amount to a BIG rant!)
Conclusion (by that SA):
The leak was checked (in front or somewhere- he wasn't sure)
The vehicle was ready. (not sure)
I could go to the service station and check. If the problem persisted, they would take & work on it again.. (he was kinda sure about this)
When asked - in my third call, he accepted that he did not know the problem.
(*I had to smile*)
Conclusion (mine):
He doesn't have a clue of what's happening!
I need to find out for myself.
Noon follow up (12:30PM- 2PM)
Called up the
Customer Relation Manager, and told him that I needed some update on my car.
He took some time to recall, but then remembered the car & issue (since I had talked to him on Friday)
I called him twice, he did not bother to call back even once!
He also said, it could be the pin-hole leaks from welds, which may have blown up due to heavy rain.
Just when I thought, he was in sync with the progress there, he said: "The condensation was "reduced" & they would check further.."
The A/C not being the culprit was well proved & tested on Saturday (before 4PM itself!)
Mr. Manager was clearly not in loop.
The manager wanted time untill
5PM today!.
I asked for what.
He said, to do the checks, & be sure.
I still did not know - what troubleshooting was already done, what was being worked on "right now" & what was the role of TSB in all this.
Conclusion (Manager):
I am not sure.
Conclusion (Me):
He doesn't have a clue of what's happening!
I need to find out for myself.
--
I hurriedly finished my lunch & rode to the service (10 kms from my office).
Straightaway went to the work/shop floor, since I did
NOT to
WASTE any time talking to people who did not know anything.
I talked with the Sr.Technician over there & asked him exactly what was done.
- Scuttle panels were cleaned (no blockage there)
- The drain lines were blown with compressed air.
- Matched holes (for A/C drain) were blown with compressed air.
- Car A/c was run for 3 hours continuously*(, Yes - he said that & confirmed that when I asked again..)
* this was to check the water drain with the A/C unit - which was happening as expected.
- The car was pressure washed in the morning @11AM to check for any surface leaks - along doors, along beading, along flooring, all seats (footwell) & the dicky too!
- The rear footwell-carpet was almost dry.
- Front - passenger footwell-carpet was just "damp"
I was still not sure, what "might have solved the problem".
Still felt a bit skeptical.
I asked the Sr. Technician if we could have a trial with pressure hose from all sides.
He immediately agreed & got in the car with me in passenger seat.
Instructed the washer boy to do the needful.
We both checked in respective footwells, & rear passenger footwells, & tried to look around for any leaks / dampness.
There was
NONE. (*starting to feel a lil happy*)
For now, the Technician said, check the internals.
drive around & if the leak re-appears - the technician in Baner - workshop (diametrically other end of Pune) needs to check this.
He was very clear in his communication & understanding since (I believe) he was the one to do it.
---
All this while neither the SA (the other one) nor the Manager were around or anything.
After I told the Manager, I have checked & confirmed no leaks - he was all smiling (I AM SURE, still without a clue) & stuff.
I was NOT amused.
I had to call couple of more times to the Manager to make sure they are dropping the vehicle at home.
Although I had instructed the same before leaving the service station in the noon also!
----
I am pretty sure, even if I had waited for the Managers call @ 5PM, I would be the one to call him at
5:30PM, just to find the same clue-less responses.
I feel, 5PM was only intended to push it to tomorrow, so the regular SA could join and "handle" the customer!
It's really frustrating to even type out these details!
I hope, I don't have to deal with such folks for any "serious technical" problem!
I sincerely *hope* that this leak doesn't re-appear.
Hopeful,
Ace.