[amolathalye]

Originally Posted by lazyrider

I checked the Ford website, my car is not a part of the FSA, but I do get to hear a lot of creaking noises from the rear, especially when 2-3 people occupy the rear seat. Could this be an issue with the suspension?

Hi ,

I am facing the same problem , I have fiesta 1.6 sxi , I had got it inspected earlier but the engineer said there was nothing wrong , now i have taken their appointment once again after today's news in TOI , I shall keep you all posted

regards
Amol

[ajay_satpute]

Better late than never. Ford has taken the right steps and recalled the problematic FIGOs. I was not aware of the same issue with the Ford Classics.

This was the only major deterrent IMO while suggesting someone to go for Ford Figo. Many of my friends/relatives had reported these issues and few actually had extremely close calls on highways due to these issues. Good that Ford has accepted the fault publicly and are rectifying it.

[amolathalye]

Originally Posted by ariendj

is it that the 'rear twist beam' will be changed or will be checked first?

as per the website i have to visit the ford center and they dint even bother to contact me about it!
when i called up they were asking how i came know about this news!
i was like 'i have my sources'..all thanks to T-bhp!!

took appointment for next tuesday!

Hi ,

I feel Ford should contact each and every indivisual owner as its their responsibility , why do they expect us to read the news paper and then act by ourselves. If the matter of RTB is so critical then is it not important that they take enough care , what if one does not get this news at all , doesn't he deserve the benefit ?

regrads
amol

[New.Novice]

Ok my Fiesta 1.6 ZXI is also listed for this Service Action, as per Ford Page. What is baffling is that despite having all my contact coordinates (phone number/email ID etc.) on which they continue to send me their promotional material and post-service feedback survey etc., they missed on sending this critical piece of information.

Have spoken to Dealer and fixed an appointment for this Saturday. However, having my own doubts with the dealer here in Gurgaon, is it wise to get it checked some where outside first and then take it to the Dealer? Has anyone opted for this? If yes, can you please suggest me someone who can do this here in Gurgaon or Delhi?

PS - The language in the Ford advise is scary "Could leave the car inoperable...in extreme cases..fire"

[ghodlur]

@New.Novice

they missed on sending this critical piece of information

Thats Ford for you, atleast they put the info on the website. You should thank Firebird for bringing the issue to the forum.

is it wise to get it checked some where outside first and then take it to the Dealer?

Why would you want to do that when Ford is offering to do is for free.

The language in the Ford advise is scary "Could leave the car inoperable...in extreme cases..fire"

This is applicable for the Power steering hose. I remember a few Fiesta owners long time back had reported on the forum about the hose developing leaks due to contact with the hot engine and subsequent steering loss. Leaking fluid from the steering hose could lead to a fire in case of any contact with hot engine surface.

[mitrajdeep]

@ New.Novice,

I like your idea about getting it checked independently from outside. I have a strong feeling that if the crack is minor they may just want to overlook it and not replace the part.

I will surely do my own inspection, if not outside then at the service center when they hoist the car.

I had e-mailed Ford with my VIN no. and they have replied that I should get in touch with the service centre. Mine is 2009 Fiesta Zxi petrol.

[GTO]

In response to some queries on this thread, Ford offers the following clarification:

Ford has rolled out a Field Service Action starting July 23 to inspect certain batches of its Figo and Ford Classic models for potential issues related to the Rear Twist Beam (RTB) and the Power Steering Hose (PAS):

- All Ford Figo and Ford Classic vehicles manufactured between January 2008 and December 2010 will have the RTB inspected, and replaced if found defective. The issue is a potential crack in the RTB which first manifests itself in the form of an abnormal noise from the rear. If the vehicle is continued to be driven and the noise symptoms are ignored, it could lead to the RTB unit breaking, resulting in diminished ride & handling and brake performance - potentially rendering the vehicle inoperable

- All Ford Figo and Ford Classic petrol-engined vehicles manufactured from September 2010 till February 2011 will have the PAS Hose replaced as a precautionary measure and to ensure the long term durability of the vehicle. The issue identified is the potential for an oil leak to develop in the PAS hose which could result in potential fumes being emitted from the area causing the leak. It may also be possible for power steering fluid to come into contact with the vehicle’s exhaust components creating a potential for smoke and, in extreme cases, fire.

Ford India is contacting owners of the potentially affected vehicles via customer letters and through its nationwide dealership network. Owners can also contact their local dealers, or call Ford India Customer Relations Group on a toll free number - 1800 419
9889 or visit the Ford India website at Ford India Private Limited - Field Service Action .

[ObsessedByFIAT]

Yesterday while cleaning the car, I noticed that the power Steering oil in my Diesel Figo is leaking from the hose. Infact the entire hose is drenched with oil. I am planning to go to Hyderabad. Will it be safe?

So, is the PS hose replacement also under the Ford's radar from Diesel Figos?

[ghodlur]

Originally Posted by ObsessedByFIAT

Yesterday while cleaning the car, I noticed that the power Steering oil in my Diesel Figo is leaking from the hose. Infact the entire hose is drenched with oil. I am planning to go to Hyderabad. Will it be safe?

So, is the PS hose replacement also under the Ford's radar from Diesel Figos?

Are you kidding? Of course it is unsafe. Suggest you contact Ford first thing and fix an appointment for the hose replacement. Surely your Figo's VIN must have figured in the service list. The PAS hose replacment is for Diesel Figo's too if applicable.

[anujgarg1]

Hello Folks

Last week I had sent my FIGO for an AC repair to the dealer.

They replaced the RTB as well FOC. I was a little surpried at first but it shows that dealers are aware and well prepared before the news was in the papers.

Good strategy by Ford.

Cheers,

Anuj Garg

[GTO]

Originally Posted by ObsessedByFIAT

Yesterday while cleaning the car, I noticed that the power Steering oil in my Diesel Figo is leaking from the hose. Infact the entire hose is drenched with oil. I am planning to go to Hyderabad. Will it be safe?

So, is the PS hose replacement also under the Ford's radar from Diesel Figos?

Hi,

Ford has emailed a reply to your post as under:

Regarding the concern listed by “ObsessedByFIAT” about steering oil leak from his/her Figo Diesel variant, we recommend that the car be taken to the nearest dealership first for inspection and to rectify the leakage noticed to avoid any inconvenience during the drive. However, this is not related to the Field Service Action rolled out, and also this particular concern does not pose any threat, but will none the less affect the drive dynamics and should be redressed.

[RaguHolla]

Was away from team-bhp for a week, didn't notice this thread. Saw article on TOI, wrote to ford customer care. Didn't get any reply in two hours (sigh!), called dealer! My car was in fact needed replacement. Took car straight to Lathangi, in 5 hours they replaced RTB under warranty.

Top job FORD !

[vnabhi]

Originally Posted by lazyrider

I checked the Ford website, my car is not a part of the FSA, but I do get to hear a lot of creaking noises from the rear, especially when 2-3 people occupy the rear seat. Could this be an issue with the suspension?

Originally Posted by Zodak

My June 2008, Fiesta 1.6 is also under the scanner for RTB replacement. Only last week I noticed that the there is a creaking noise from the rear left especially when someone heavy got-in or got-out of the car.

Even my car lets our creaking sounds when someone heavy, like me, gets out of the rear seat. Only recently have I started occupying the back seat with my son driving, and the creaking sound comes only when I get out of the car.

I thought it was a normal sound ,but now having second thoughts. But my car is not in the field action list, as it is a 2007 model. I think I will get it checked up next month when I plan to get it serviced.

[Sheel]

Originally Posted by Vid6639

J
When I asked them to jack up the car to show the work done I saw an unpleasant sight. For titanium variant the RTB has the ABS wires running over it. The wire runs over the RTB and has neat plastic clips where the wire is held onto the RTB.

They need to remove all the clips from the old RTB and fit them onto the new one. The clips are not designed to be removed so they break off. They don't attach very well to the new one either. Out of 5 clips, only 2 were salvaged, the remaining 3 broke.

Vid, I need the pictures of these clips. I spoke to the SA and he wasn't sure as to what clips I am speaking about.

I believe the bumper clips too tend to break off, once you take them out (for Figo).

If Vid can't, would be obliged, if someone else can.

Thanks

EDIT :-
@ GTO - Nice to see Ford responding via you to the concerns.

[Vid6639]

Originally Posted by Sheel

Vid, I need the pictures of these clips. I spoke to the SA and he wasn't sure as to what clips I am speaking about.

Is yours a titanium variant? It only applies for the Titanium variant which has the ABS wiring.

I will get you the pics tomorrow. They are clips cum cable tie wraps.