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Originally Posted by specialist78 My XUV is just about two weeks old, and I am already getting a taste of things to come with Mahindra. Sterling Motors' workshop in Gurgaon has been extremely unprofessional and I am having to spend entire days away from work running after them to get niggles fixed on this brand new vehicle. |
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Originally Posted by moleculez My XUV is almost 17k kms done and was driving it to New mumbai from chembur. After approx 10 kms of drive as i crossed the Vashi toll plaza I hit the clutch to shift the the gears and the pedal just went in! Empty pedal!
The cluth might give away anytime as it shows no symtoms what so ever before just giving up on you. I know it sounds scary but it is true. |
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Originally Posted by jksantosh All,
I just wish, Anand Mahindra had access to this forum and he read through some of these posts and put some sensible Managers to resolve the Issues faced by XUV Owners, or is everyone too busy with the up coming launch of Rexter? |
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Originally Posted by avimal Is there anyone with September manufactured xuv 5OO? Are niggles really going down month by month. Have they solved clutch and brake problems at production line? I am keeping my fingers crossed as I have booked one. |
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Originally Posted by moleculez The car was towed on 17th September and i got it back on 24th September evening. ONLY clutch replacement was done. As per the RM it takes 2 full days for 3 people to replace the clutch assembly.
Also I saw 3 more cars waiting for the clutch replacement. Apparently my car is from the first batch and its called the B6 batch. The maximum problems they have been coming across are from this batch. So i guess you guys get check if your car is from the same lot. |
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Originally Posted by Zappo
Recently I noticed that while accelerating at certain RPM the noise from the engine reaches a crescendo, almost like another couple of noise sources ganged up together all of a sudden to increase the decibel levels. It again goes down above the RPM. But I dont think it happens for any particular gear as such. |
I came across this XUV niggles thread recently and started reading it page by page. I got so shocked by the kind of serious defects (which definitely can’t be categorized as ‘niggles’) that I went through the entire 66 pages of this thread over a couple of days (and nights!), reading it non-stop like a horror story. I had good personal reason to be horrified -- I have booked a XUV myself!
Over the decades, I have driven several Indian cars, some as basic as the Ambassador or Maruti-800. But never before had I heard of so many instances of the clutch pedal suddenly going limp and dead, that too in expensive brand new cars with just a few thousand km on the odometer. I mean, is this some kind of a joke?
It’s a highly serious catastrophic failure, and I’m told this is happening in scores (maybe hundreds) of XUVs. There is no recall by M&M nor is any technical explanation being offered to hapless XUV owners as to the reason for such failure. Even though M&M are replacing the failed clutches, what guarantee do other XUV owners have that their clutches too won’t go kaput any time? Also, are the replaced clutches foolproof?
On TBHP and elsewhere I have come across scores of complaints from XUV owners about their brake pads / discs being replaced with parts of modified design even 3 times, but the main problem still not getting rectified. Are we dealing with a reputed car maker or a roadside mechanic trying to fix problems through jugaad and trial & error? Furthermore, is some rocket science involved in disc brakes? Disc brake technology has been around for generations and one would think that unless there is a major design goof-up by M&M, rectification of such problems should not take so much of trial & error. Even ABS / EBD have been around for donkey’s years. For all we know, M&M is barking up the wrong tree by simply concentrating on the brake pads and the root cause lies elsewhere which they are afraid to admit.
Apart from clutch and brake issues, there are numerous other defects in brand new XUVs, such as (this list is far from comprehensive):
- Abnormal noises from suspension.
- Windshields getting scratched and ruined due to defective wipers.
- Doors not closing properly; squeaks from doors / rear hatch.
- Wheels getting misaligned; tyres getting worn out rapidly.
- LED’s in headlights going kaput.
- Problems with headlight beam coverage.
- Sub-standard music system.
- Multiple problems in on-board electronics.
- Outside air entering cabin even in recirculation mode.
- Irritating reflection of the shiny dashboard on windshield.
AFAIK, M&M is not offering any extended warranty unlike other manufacturers of similar vehicles. Why? Obviously because their own confidence level in their new car is not good enough. So what will happen after the warranty period? Nobody has any clues as to how the XUV would age, and going by the experience so far customers have reason to be very worried.
Who will compensate thousands of customers who are getting stuck on road, missing important appointments and running back and forth from the Service Centre dozens of times, often leaving their car there for many days. The last nail on the customer’s coffin is his frustrating realization he is merely a guinea pig being exploited by M&M who are shamelessly carrying out their ‘field trials’ at his expense. Aren’t car makers expected to thoroughly test their new products before unleashing them on the unsuspecting customer?
Sudden clutch failures and weak brakes in a 140 HP car weighing 2 tonnes can lead to
life-threatening situations at any time.
But both M&M and Indian consumers are pretty cool about it. Can such a scenario be even imagined in a civilized nation? Why do we allow manufacturers of sub-standard machines to get away with it? Why do we meekly accept such callousness as consumers?
IMHO, print and TV media should expose such frauds. At least the auto magazines and automobile related TV programs should highlight such issues. Aggrieved customers should approach consumer and civil courts.
Some people get unduly impressed by Anand Mahindra’s clever tweets. But can he offer any consolation to thousand of defective XUV owners who are running from pillar to post? Here is one letter to Anand Mahindra which, as usual, elicited no response :
http://www.cartrade.com/reviews/Mahi...00-115564.html
If I ever get a chance to meet Anand Mahindra, here’s what I’ll do : I’ll take a printout of all 66 pages of this XUV niggles thread, make a fat garland out of it, and put it round his neck!
Post Script : Have I cancelled my XUV booking after coming to know about the defects? No. Why? Because I’m a moron who hopes against hope that by the time I get my XUV the problems (at least the major ones) would be sorted out. In India, we are like that only!
![Frustration](https://www.team-bhp.com/forum/images/smilies/Frustration.gif)