[sheelapratosh]

Thanks SDP. This is simply outstanding. I wonder if the Mahindra R&D folks have this matrix

[SDP]

Dear All, Thank you for all the kind words. That made all the effort worthwhile.

Here's my analysis of all the data:

• Total 177 issues reported by 35 owners. That means average 5.06 issues reported by each owner.
• 68 - sort of unique issues. 32 unique issues with more than one occurance. The remaining 36 unique issues are faced by only one owner each (so could be one-off).
• 21 owners (out of 35) faced some or the other issues with the infotainment system.
• 17 owners not very happy with the brakes because of the noise and/or the braking effectiveness.
• 17 owners not very happy with the steering/wheels because of alignment, leakage and noise issues.
• 16 owners had some or other sensor malfunctioning (Security alarm and TPMS warning going off w/o reason have been most common).
• Only 1 or 2 complaining about the engine responsiveness and the mileage
• Around 10 owners complaining about rattles
• Umpteen number of brake-pads have been replaced. 1 clutch assembly, 1 right front suspension, 1 transaxle, 1 thermostat, 1 water-pump, a couple of speakers, a couple of steering racks, a couple of headlight units, 2-3 tyres and multiple nippon units have been replaced.
• At least 7-8 newer versions of the infortainment system s/w have been released.
• A couple of instances of vehicle refusing to start temporarily.
• No full-blown breakdowns reported by any TBHPians, but multiple sightings of XUVs on flatbed-towtrucks. One unconfirmed report about a enire wheel coming off.
• Only around 20 issues (out of 177) have been satisfactorily resolved. At the same time, most owners are happy with the responsiveness from M&M and A.S.S. Request owners to update any resolved issues at the earliest.

------------------------------------
If you want to report update on any issue, you can use the following list:

1 Brakes don't feel effective
2 Grinding noise from the brakes
3 Scraping noise from front left wheel during acceleration from 20-40 kmph
4 Vehicle pulling to the left
5 Power steering lightness reduced / fluid leaked (Hard steering)
6 Steering mis-alignment (~10 degrees off center)
7 Tyre quality (JK/bridgestone for vrrraju) / tyre squeal
8 Steering column hits the toes when steering is turned and clutch is depressed
9 Screeching sound/vibration when steering from LtoR or RtoL
10 Rust formation on wheels/around brakedisks
11 Gear shifting not smooth
12 Clutch Throwback & clutch hardness
13 Regular and continuous noise during acceleration
14 'Thuk Thuk' noise/vibration from right front wheel / Suspension noise
15 Wheels appearing like \ /
16 Engine response is sluggish
17 Vehicle failed to start
18 Infotainment system issues (restart, hangs, BT not working, UI, OneHourMode, mileage indication)
19 Need to shout to get heard while using the integrated bluetooth
20 Crackling sound from speaker
21 Clock shows incorrect time (lags)
22 Fan-noise from infotainment system too loud
23 Reverse camera image take time at startup as the infotainment system boots
24 GPS not getting a satellite lock / Not working at all.
25 AC giving hot air (inconsistently)/ Not working at all
26 Outside smell/air seeping in even in the internal air-circulation mode
27 AC gives out a foul oudor when u turn on the car after it had not been used for over 2-3 hrs
28 Coolant leak from thermostat
29 Cruise-Control (not engaging/switching off on its own)
30 Triangular dark spot in RHS headlight
31 Low beam intensity went down
32 DRL illumination too feeble
33 Left side LEDs working inconsistently
34 Bulbs especially stop lamps getting fused
35 Front door not closing/opening properly
36 Windows rattle when lowered partially
37 Passenger side seatbelt keeps on hitting the door panel
38 Creaking/knocking sound from the boot lid as soon as you open it.
39 Rattles from door panels
40 Rusted hinges
41 Hissing sound near the passenger door when vehicle in motion
42 Driver side ORVM hits window beading when closed
43 Front passenger door locking - weird
44 Low mileage (11kmpl on mostly highway usage) / wildly fluctuating mileage
45 Security alam goes off without any reason
46 TPMS warning/error
47 Reverse parking sensor malfunction (false STOP warning)
48 Start/Stop not working
49 Engine-Check indicator light comes up
50 Airbag light glowing
51 Hill-descent/ascent erroneous display
52 ABS light glowing
53 Autoheadlight flickers when operating the stalk
54 All dashboard lights blinking with beeping sound
55 Rattling sound from the instrument panel
56 Front seats squeaking
57 Rear AC switch LED not working
58 ODO has a black line (crack?)
59 Dirt getting caught in numerous crevices
60 Front bumper cladding becoming loose
61 Wiper speed (Initially fast, then slow)
62 Wheel-cap holding clips break easily
63 The cluster switch ( On the left side of tachometer ) stopped functioning
64 Rubber cap missing from top of the shock absorbers
65 Water pump making weird noise
66 Hill-descent did not work
67 ODO got reset once
68 The Silver color on Gear knob and door handles (inside) have started to give way

[getsurya]

Great effort SDP! awesome!! Thanks for the collation and am sure all the current and future buyers would find this extremely useful.

I am giving M&M two years to sort out all this and have an updated version ready for me to come back and buy one

[Joy73US]

Originally Posted by mayank123

Guys, my xuv makes weired sounds on any speed breaker/potholes as if its shockers were worn out or they were not lubricated. The noise is very loud and can be clearly heard within the cabin too.the a.s.s was unable to rectify the same.
Are you guys facing a similar issue? any solutions?
thanks for the help.

I faced the similar issue first in Front Right suspension then in Front Left suspension. Got replaced both and since then touchwood no noise except for the horn and music system.

[sheelapratosh]

Originally Posted by Joy73US

I faced the similar issue first in Front Right suspension then in Front Left suspension. Got replaced both and since then touchwood no noise except for the horn and music system.

Joy.. Could you describe your music system noise issue? Are you referring to the Fan noise from the music system which is annoying or something else?

[naveenchhillar]

Originally Posted by anandtheleo

Great work there SDP . Really appreciate the initiative taken and finishing it.

As far as updates go on my W6. The door lock on the rear left passenger side has jammed. It just does not open even after continuous tries for the past week. Really embarrassing in front of the family members. Previously too I had this issue and they had greased it in the 1st service and it went off. Now its the time for 2nd service next week and the problem is back. Crazy.

Yes, same thing happened with me a couple of times. Last time, they did replaced the latch in the rear door & it's working fine since a month now. Please insist your dealer to get the latch replaced.

[Tushargohil]

Awesome work SDP much appreciate it.. i have done so far 9k and i do have first 20+ issues a part of that you can add purple membership & complementary gift not received after 4 months (i gave up after hello of followup with India Garage Bangalore....)

[Ketan]

Originally Posted by sheelapratosh

Joy.. Could you describe your music system noise issue? Are you referring to the Fan noise from the music system which is annoying or something else?

I guess he meant the noise in a good way! I will let him clarify on that.

@SDP, thats a great job you have done summerizing the issues and collecting all the minute details + analysis. I'm sure this will help all current and future buyer.
I guess we can accormodate some of these details into our PDI document and also create one regular inspection check document based on that which can be referred at regular intervals.
Thank you.

[sheelapratosh]

Originally Posted by Ketan

I guess he meant the noise in a good way! I will let him clarify on that.

Guess you are right. I have an issue with the music system - Some "hizzing" noise from the center console even when the engine is not switched on (M&M says its a fan noise from the center console..).
I am hoping to get the suspensions replaced too (Rear suspension units)

[SDP]

Originally Posted by Ketan

I guess we can accormodate some of these details into our PDI document and also create one regular inspection check document based on that which can be referred at regular intervals.
Thank you.

"The regular inspection document" is precisely what I had in mind. My own XUV would be with me in a matter of a few weeks now. Rather than wondering daily about 'what is going to malfunction today', I would rather go through the inspection list regularly (let's say weekly) and keep a tab on the most common issues.

[raj_5004]

Originally Posted by SDP

Dear All, Thank you for all the kind words. That made all the effort worthwhile.

Here's my analysis of all the data:

Outstanding effort by you buddy, but sorry to say - I do feel some niggles reported are simply baseless.

I guess some owners have becomes really paranoid now and are scouting for issues in their cars, just for the heck of it.

No disrespect to any owner, but from your list, I feel the following are not really niggles -

1 Brakes don't feel effective
4 Vehicle pulling to the left
6 Steering mis-alignment (~10 degrees off center)
7 Tyre quality (JK/bridgestone for vrrraju) / tyre squeal
10 Rust formation on wheels/around brakedisks
11 Gear shifting not smooth
12 Clutch Throwback & clutch hardness
16 Engine response is sluggish
17 Vehicle failed to start
19 Need to shout to get heard while using the integrated bluetooth
20 Crackling sound from speaker
22 Fan-noise from infotainment system too loud
24 GPS not getting a satellite lock / Not working at all.
25 AC giving hot air (inconsistently)/ Not working at all
26 Outside smell/air seeping in even in the internal air-circulation mode
27 AC gives out a foul oudor when u turn on the car after it had not been used for over 2-3 hrs
29 Cruise-Control (not engaging/switching off on its own)
30 Triangular dark spot in RHS headlight
32 DRL illumination too feeble
34 Bulbs especially stop lamps getting fused
37 Passenger side seatbelt keeps on hitting the door panel
42 Driver side ORVM hits window beading when closed
44 Low mileage (11kmpl on mostly highway usage) / wildly fluctuating mileage
45 Security alam goes off without any reason
48 Start/Stop not working
50 Airbag light glowing
51 Hill-descent/ascent erroneous display
52 ABS light glowing
53 Autoheadlight flickers when operating the stalk
59 Dirt getting caught in numerous crevices
61 Wiper speed (Initially fast, then slow)
66 Hill-descent did not work

[SDP]

Originally Posted by raj_5004

Outstanding effort by you buddy, but sorry to say - I do feel some niggles reported are simply baseless.

I guess some owners have becomes really paranoid now and are scouting for issues in their cars, just for the heck of it.

No disrespect to any owner, but from your list, I feel the following are not really niggles -

The summarization exercise was without any personal bias. So whatever has been reported by each owner is represented as is. I have shared my analysis (again purely statistical) in a separate post.

Whether a few of these (or a lot of these, as per you) are niggles or not is highly debatable. Some of these (like the operating of the cruise-control or the ACC) could actually be features and some others might be plain irritants (e.g. Dirt getting caught in numerous crevices or Passenger side seatbelt keeps on hitting the door panel).

My view is, if M&M actually starts proactively communicating about these so-called niggles/comments from owners - to the extent of explaning the use of some of the tricky features and giving a timeline for some issues that might need revisiting the design - that would soothe a lot of nerves and curtail a lot of negative publicity the vehicle is getting.

[tachobells]

This thread is turning to be a nightmare for M&M sales and marketing guys..

I got my first service done yesterday. They've updated the software and I can confirm that the Bluetooth phone call voice issue is *fixed* as of now.

I've also told my RM to smoothen the gear and clutch. I'll update that in 1-2 days.

[rohitbagai]

Originally Posted by SDP

Dear All, Thank you for all the kind words. That made all the effort worthwhile.

A very neat analysis done by you. A big round of applause for you.
I for one am very delighted to report that ( I could be the lucky one )I do not ever faced 90% of the problems in the list !! 5% of the problems I faced are resolved and another 5% like the break shoe and the steering column touching the left foot don't have any apparent solution till date.

[sheelapratosh]

Originally Posted by raj_5004

Outstanding effort by you buddy, but sorry to say - I do feel some niggles reported are simply baseless.

I guess some owners have becomes really paranoid now and are scouting for issues in their cars, just for the heck of it.

No disrespect to any owner, but from your list, I feel the following are not really niggles -
No disrespect to any owner, but from your list, I feel the following are not really niggles -

1 Brakes don't feel effective
4 Vehicle pulling to the left
6 Steering mis-alignment (~10 degrees off center)

Raj

You are right. But the fact that we had to go thru all these in iterations makes us restless. (I did 7 trips to the service center in last 6 months - every time leaving the vehicle for 1-2 days). Hopefully they will fix some of the major ones & this thread dies a natural death.

But..

The combination of Ineffective brakes+Vehicle pulling to the left+Steering misalignment is actually a recipe for disaster - Not sure how you would categorize them as a non issue. I had this combination issue. Had a touch and go situation in the hosur highway during overtaking a vehicle.