Incompetent Service centre Mod Note : Please do NOT use inappropriate, rude language on Team-BHP. We STRICTLY prohibit name-calling and advise you to read our rules before proceeding any further.
This February we had my uncle and aunt visiting from Sydney Australia after a very long time. They wanted to visit Panchgani and Mahabaleshwar and had reserved the last couple of days for this trip. On Sunday 12th of Feb we headed out for Panchagani in my Scorpio from Mumbai. Just after crossing Pune, the car wouldn't accelerate properly. I would floor the accelerator pedal but the RPM wouldn't increase. It would take a long time for the car to pick up speed. There was no way it could climb the ghats in this condition. So we called the Mahindra hotline and they had a service centre from Pune call us. Since it was a Sunday the car could only be fixed on the next day. So we altered our plan and turned around to go to Pune. I had no idea what was wrong with the car. To me it seemed like a clutch problem. Anyway our holiday plans were ruined because the relatives had a flight to catch and we had to return to Mumbai by Monday evening. Needless to say they didn't get to see Panchagani and everybody was disappointed big time. We had a reservation at a resort which we had to cancel.
So the next day we went to the Mahindra service centre in a place called Wakad. Wonderful staff and a great facility. They showed us to a waiting booth with A/c, sofas and a television. Served us tea and made us feel at home while they took the car on the floor. The problem I was told was due to a bad air filter. The filter was badly clogged and had infact broken into pieces. My car had done almost 35k KMs overall. When he checked my service history online, he said that my air filter has never been changed!! It was supposed to be replaced by 20k KMs. Apparently the incompetent fools at my local service centre had never changed the filter. I have been giving the car to them religiously every 5000 kms for servicing. Every time they try to sell me useless crap like 'lamination this' or 'rubber coating that'. But they never changed my air filter.
I have been very busy all this while. But I need to take up this issue with Mahindra. After spending a fortune on purchasing and maintaining my car, their incompetent dealers ruined my holiday and almost had us stranded on the highway due to their negligence. Trust me if this was the US, I would have sued the idiots at the service centre.
I'm planning to call Mahindra and report the SC. They had earlier tried to rip me off on another ocassion, however a call to the Mahindra hotline set them straight. Before I speak with M&M I want to understand if my engine could have possibly been damaged due to the air filter breaking into small peices? Any advice would be appreciated.
Last edited by GTO : 12th March 2012 at 14:58.
Reason: Do NOT use inappropriate, rude language on Team-BHP.
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