Quote:
Originally Posted by dr_anurag The fan belt did not break but had come off. Nothing was changed. Only the belt was put on again. |
I faced something similar problem yesterday. To my luck the problem did not happen while I was driving.
There was new M&M service station opened very close to my house. They called up couple of times to come and visit the place and get the service done. I had my second free service for 10K coming. Though these guys were close by, I dint wanted to take chance, and gave it to a well known M&M guy Sireesh auto. Though not impressive the service was done fine.
I drove about 1K km after the free service. I get a call again from this new M&M service "Chrome motors" guy saying they are running a free check up camp and invited me for the same. I thought it would be a chance to know these guys for future services.
In less than 15 mins the guy had a 75 point checklist ticked and said everything is checked and is fine. Strangely I had noticed belt noise the previous night, I suddenly recalled and mentioned the same to the SA. When observed the power steering and power brake belt had worn out and was almost in the verge of getting cut.
1. Now, how did this guy tick the 75 points checklist without noticing this?
2. Can the belt get to this state in 1K km drive? As my previous service was done at 10K km reading. So its hardly less than a month or 1K km driven after the service. The previous service guy at "Sireesh auto" dint notice the faulty belt.
Like you all said, it is unlikely for a belt to get worn out so soon. Not atleast for 10K km. I argued this point. They took photos and took about 1/2 an hour to come back and say "Ok it will be replaced with warranty".
While this was going on, another service guy looks at it and says. "You got to replace the tensioner too, as the faulty belt would have damaged it. The service manager disagreed to it and said only belt needs to be changed. He then calls this mechanic and thats it, that mechanic did not come close to my vehicle after that.
Now these service guy are running service station without the spare parts. For every part they need, they run around 10KM to get it. On any given day, 10 km travel in bangalore is 45 mins to 1 Hour. I get the belt after 1 and 1/2 hour and to realize that the belt was smaller.
3. How? I mean they don't know what is the size of the belt?
Ok, they took another 1 and 1/2 hour to get another belt. And guess what, they get the same size belt this time too.
It was already 5 hours passed and I was really impatient. I had no choice but to wait. I could not use the old belt and go, I would never know when it will get cut.
After another 1 and 1/2 hour another belt was received and this time it did fit well. The size was 1170 for others to know. They too the old faulty belt along to get the right size.
About the tensioner I don't know what made service manager feel otherwise. He replaced the tensioner too.
I gave my feedback about all the hungama they did to get the belt replaced. I drove back home thinking all problem solved. All this was just yesterday
I had to pick my wife from station early morning today at 6.30. When I started the engine I realized that power steering and power breaks are not working. I opened up the hood and saw that the belt has come out..
4. What the heck is happening here? I have called the help line and informed. May be they will come at 9 am today and rectify it. Even if they do I'm not sure if I can drive my vehicle without any fear of breakdown.
How can I trust these guys. I dint go to some local mechanic for the problem. They are authorized M&M service stations.
New service guys went up and down to just fix the belt which dint even last 5 km. Old service guys dint even check the fault. What kind of service is M&M providing? M&M need to really look at these and review their process man.
I'll update more about these again. Hoping I do get a satisfied resolution to this problem.