[sac23]

I was considering to get a Street Triple after a lot of research. But, the way Triumph India treats its customers made me rethink my choice. I don't want to be in a position like you.

I had visited Keerti Triumph, Bangalore a few years ago to get a T100 for my friend. At that time, they were giving test rides for whichever bikes we asked for. And all of those bikes looked like customer bikes given for service, because they had different registration sequences (RTO).

[SinghBHP]

Originally Posted by vaibhavyagnik

Between the 2 bikes and 2 cars spanning accross 3 manufacturers that I have driven in my life, one thing I can say in India is technicians do not care about our vehicle. .

Totally agree with you and I really feel for the people who love to keep their cars/bikes perfect. I have a similar issues and everytime I take my car for service I pray that I do not argue and ignore the carelessness as I cant help the situation. In my early days of owing cars I would get it serviced and then come back home and spend additional hours to remove the signs of abuse by service guys. With time I've chosen to Ignore it to avoid any mental pain.

I believe that this is due to the social structure in India. Being a car and bike technician is not considered to be a high society or educated Job. Most of the the technicians do not have basic knowledge of mechanics and have learned it while being in Job with some 'Ustaad' . Like in this issue I am sure Keerthi Triumph Bangalore has even single service technicians actually trained from TRIUPMH itself. They seems to be repairing this high-end bike like some old Luna or Hero Puch and destroyed it completely.

[shailinder]

Hats off to you for your patience - seriously.

It saddens the heart after reading the entire article. How could they, and why would you not have taken action before?

I am guessing that since your bike was not under warranty, they tried to do things to charge you (of course, quick money), but later things went out of their hands. So now, you have a bike with much abuse (externally), and only God knows what's inside (I bet that so-called "professional" might not have a clue this time, too.). Going legal and expos them on every social media platform would be best. Please email every publication in the World, whether online or in hard copy.

They should apologise on the public platform and assist you with an acceptable solution.

All the best.

[PraNeel]

Originally Posted by Axe77

On a side note, while your point and intent is valid, just FYI for the forum, Kiran & Sachin are a terrible example as social media influencers go - classic category of toxic, over entitled influencers.

These two lack credibility amongst even the riding community on many motorcycling groups as frivolous trouble makers with almost every brand they’ve interacted with, from Suzuki to BMW to now Triumph. Best not to give them undue mileage.

My only intent was to show that Triumph India modus operandi is same and they simply don't care, whether this case or for someone else.
Also in this video it is clear that Mumbai dealer never did the basic steps in service.
I am not a fan of this couple either and I have no intention of giving mileage to these guys.

[100Kmphormore]

@accidental.doc extremely sorry to hear about this saga. I asked about your bike issues around a month back when I was in the search for a pre-owned Triumph ST675 to the representative Rakshitha at Keerthi Triumph, quoting the thread. They did not get back at all. That incompetent fellow Gowtham is indeed the manager there and no calls are answered in the service section. Now I'm convinced to never go for Triumph at all. This is in stark contrast to Axe77s experience with his erstwhile Tiger 800 and other india Triumph dealers

[Meph1st0]

It is disheartening to read your ordeal.
The sheer apathy, negligence and lack of ethics shown by Keerthi is beyond words for me. Never expected this level of incompetency from a super bike service centre.

I had always liked the tiger but I will never buy it from Keerthi. Triumph is off my list.

At this point, I can only wish you all the best for the legal course. Hope Triumph India/UK intervenes and settles it amicably.

[adrift@life]

Originally Posted by Synergy

Extremely saddened to read your ordeal. Hope you get the requisite justice. Will be posting a 1-star review on the Google Maps listing for Keerthi Triumph.

This seems to me as quite a good idea. I am doing the same. With a link to this page.
It takes years of dreams, aspirations, and hard work to get a bike like a Daytona. And the dealer experience traumatizes those who aspire for it. I consciously chose Interceptor over the street twin I had wanted for years, but still dream of an ADV. The collective uproar from consumers should rouse the management into some action.

[BareMech]

Originally Posted by b16h22

I'm pretty sure they messed up timing when they changed the timing chain and that caused the valves to hit pistons and caused the rest of the damage.

I second b16h22's thought that messed timing could be the reason for the catastrophic engine failure.

Mechanics in service centres deemed 'authorised' to work on a certain brand's machines are expected to atleast be trained and versed with something as simple a maintenance as a timing belt change. Aren't these mechanics aware of simple ideas that modern engines can be interference type?

'Authorised' has become merely a fad to keep money coming in even after a vehicle's sold and does not guarantee that 'authorisable' folks are doing the job for you.

Also, mainstream brands have a major advantage that you also have a good bunch of reputed specialist workshops in town, who don't source customers with the threat of a voidable warranty; and free availability of spares to get your ride going without having to deal with these nonsensical repair times...

[R-Drive]

Sorry to hear about your ordeal. Shocking to now that Triumph India/UK are not taking any initiative to take take ownership of the problem. Hope they do the right thing and undertake to resolve it to your satisfaction.

[sandeepmohan]

Originally Posted by accidental.doc

She has had her niggles from the get-go, which were attempted to be addressed at the authorized service center, Keerthi Triumph Bangalore, including and not limited to the engine switching off at low RPM/idling (which they could not figure out for several months). Recurrent starter motor issues, recurrent battery replacement issues, coolant and oil leaks.

It sounds like this motorcycle model was flawed from a design level itself. When you have so many recurring issues, one needs to draw the line somewhere on holding on to a machine like this. Its a bit like owning a 10+ year old car. As long as its not giving you trouble or making repeated visits to the garage, its okay to hold on to it. When it bleeding your wallet, you need to give it up.

As for Keerthi Triumph, I never liked the attitude of these chaps from my first visit. I was saving up for a T100.

Considering your motorcycle was well past its warranty and after repeated trips to Keerthi which only lead to another problem, you do need to put on your thinking cap and ask yourself if you should ever go back to an incompetent garage.

It makes no difference whatsoever if Bajaj has taken over operations. If the mechanics in the garage are the same and stay untrained, you're going to get the same end result.

Please get your bike sorted at a capable independent garage. If they can't I would get rid of it. The faults and failures your motorcycle has had are serious and some are probably beyond repair, unless the bike is handled by someone who is truly capable of fixing it. Its going to be a cost again for you, which I am not sure is worth it, considering you have spent so much already.

Sorry to read about your ordeal my friend. This is one you need to let go. It ain't worth the stress.

[samyakmodi]

What a crazy ordeal you have gone through!!

Since Legal_Eagle is in Bangalore and so is accidental.doc - maybe you guys can meet up and see how to go about this legally?

Also after reading your horror story - I am convinced never to even consider buying a Triumph and to be really honest - my confidence in buying an imported bike itself is shaken up now. Looking at how low the volumes are, there is absolutely no way they can have an experienced staff to handle all these high tech machines.
So I am left wondering about quintessential question - Can any of these dealers selling the big bikes can ever be trusted when it comes to their technical know how.

[Samarth 619]

Too sad to go through this ordeal. It was painful reading it, can only wonder what OP accidental doc must have felt seeing his bike go down this bad. I hope the law provides relief of some kind.
While the Moto2 bike you claim might not actually happen, you can certainly ask for a Street Triple 765.

From my experience there's 1 thing I can say:- Always be with your bike, while its being serviced, while its getting repaired, while its test ridden by a friend. All times. This will alone clarify a lot of unexplained things that happen later on.
I think its safe to say: If you leave trust a mechanic alone with your bike, you're the one making a big mistake.

I only have a Duke 390, and in my small city, there was only one dealership and it screwed my vehicle too. The manager then did a number plate fraud, he was jailed and bailed out later, and the dealership was eventually closed, even though the owner himself is an honest businessman.

I'm adamant on my opinion that we need a new business model. On this idea, I also started a thread about a Unified Showroom cum Service Center for Tier 2 and 3 cities, yes it has its share of challenges, but the core problems of quality and profitability gets solved to a big extent. One experienced Ducati 1199 owner posted a detailed reply on how its not feasible and I tried to discuss it, never got a reply back.
We need to re-think the concept.

[viscosity]

Originally Posted by accidental.doc

UPDATE
Mr Krishnamurthy service manager from Keerthi put in a conference call with a triumph India representative Mr Jitesh. He asked me to test ride the bike as the engine is running optimally and rest of the issues bought up will be assessed by them ( which was again paint the tank thing by them )
.

I feel for you and can't explain the unfathomable pain I got reading this thread.
Now, as things stand and given that how things have come this far, please don't settle for anything less now as otherwise it will set a wrong precedent for these service guys that at the end of the day people eventually give up etc and hence they continue with their behaviour of taking a customer for a ride.

[Voodooblaster]

Since you are going the legal route, consult with your lawyer if it’s better if you arm yourself with an expert technical report to prove that the fault was due to shoddy workmanship of Dealership or due to poor quality components provided by OEM. This might become essential as OEM engineers/ technicians might be providing testimonial/reports exonerating the dealership.

The following link is of the INDIAN INSTITUTE OF INSURANCE SURVEYORS & LOSS ASSESSORS

https://www.iiisla.co.in/

They site has the facility to search for Automobile Surveyor/Loss assessor location wise. Ensure that you hire a very competent surveyor who is willing to testify in court if needed and is well versed in the OEM technology.

Keep bill of fee paid to the Surveyor/ Loss assessor as it will be probably reimbursed to you when you win the case as expenses incurred for litigation.

Since your bike seems to be out of warranty, OEM might be able to wriggle its way out of this.

[accidental.doc]

Originally Posted by accidental.doc

UPDATE
Mr Krishnamurthy service manager from Keerthi put in a conference call with a triumph India representative Mr Jitesh. He asked me to test ride the bike as the engine is running optimally and rest of the issues bought up will be assessed by them ( which was again paint the tank thing by them )

UPDATE 29/4/23
Mr Krishnamurthy the service manager made a call that Triumph India will respond regarding my grievances/`demands` on May 4th. I do not have any direct communication from Triumph India other than the previous conference call i have mentioned. Based on their response I will serve the legal notice to Keerthi Triumph and Triumph India.