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28th March 2020, 21:25 | #31 |
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| Re: Triumph Motorcycles India : Is after-sales service killing this brand? I have a slightly different view on this issue, I guess its also about how well the dealership is doing financially. It's my opinion that these issues crop up mostly when the dealership is in distress and they are looking to make a quick buck. Triumph should make it a point to have OEM part sales across the counter. As i understand, it is also a government requirement for the OEM to ensure spares availability. This will put pressure on the dealerships to provide a more quality service if they want to retain customers. I don't think scanning for faults is so much of an issue with multiple aftermarket OBD tools and adapters available. If Triumph doesnt agree, directly sourcing parts from dealers abroad could be an option too. Wonder how the Bajaj partnership with Triumph will affect service satisfaction levels. |
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29th March 2020, 07:21 | #32 | |
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| Re: Triumph Motorcycles India : Is after-sales service killing this brand? Quote:
I think what helped in the case of KTM was the number of people who put in a complaint about it. But in low volume sales like Triumph and where a good majority of people do not work on their own bikes, the problem of over the counter sales becomes a problem for a very small number of people so it goes unnoticed. If it even ends up in a situation where the Triumph bikes will be serviced at Bajaj svc then we are doomed. But if they decide to go the Bajaj way and reduce spares price then I'm all for it. Cheers Krishna | |
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29th March 2020, 07:54 | #33 | |
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| Re: Triumph Motorcycles India : Is after-sales service killing this brand? Quote:
When Kawasaki was with Bajaj, we had great parts supply, no supply chain gymnastics, the technicians loved working on our bikes, and were for the most part truly knowledgeable. Also,we had a vast choice of centers to go to. It was draconian and emergency like after the split. | |
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29th March 2020, 07:54 | #34 | |
Team-BHP Support | Re: Triumph Motorcycles India : Is after-sales service killing this brand? Quote:
Triumph sold an average of around 50 bikes per month in 2019, nowhere close enough to sustain their operations without the fat profits from servicing these motorcycles. | |
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29th March 2020, 08:01 | #35 | ||
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| Re: Triumph Motorcycles India : Is after-sales service killing this brand? Quote:
Moreover, with the Kawasaki situation, the number of showrooms pan India was very less, Triumph already has somewhere close to that number in their own network. So if they want to aggressively expand with this Bajaj partnership, I'd give it at least a few years before I would feel comfortable taking the bikes to them. Quote:
Cheers Krishna Last edited by krishnaprasadgg : 29th March 2020 at 08:02. Reason: Quoted another post. | ||
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29th March 2020, 09:38 | #36 | |
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| Re: Triumph Motorcycles India : Is after-sales service killing this brand? Quote:
2. Training & supply chain: It has been done in the past,and unless you are motoroyale or some such selling augustas, this is a non issue. Big indian manufacturers have systems and processes that work for the most part. Most import oriented CKD brands don't. Honda does both. Successful for the most part. 3. I am not talking about the pan India dealership network. I am talking about in city dealership network. The point is if you dont have more than one independent dealer in your city, you are pretty much at their mercy. If i were in the market today for a big bike, i would only consider KTM (790) and Honda. Suzuki too. I just dont trust the spares distribution supply chain of the rest. Yamaha doesn't even exist in this market sadly. They really should. Its a pity! To everyone else In the meantime, like most people have suggested please start learning how to wrench your own bikes. Maybe less time on whatsapp or the interweb. Time well spent. Good luck! | |
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29th March 2020, 09:40 | #37 |
BHPian | Re: Triumph Motorcycles India : Is after-sales service killing this brand? Very sad state of affairs indeed! It's high time that Triumph takes action before people lose faith in the brand. However, like Neil, my experience with Triumph (Kochi) has been exemplary from both the sales and service perspectives. Regular service, warranty claims, recalls - they have always been on top of things and extremely customer-centric in the process. I was going to give my bike to Blr Triumph for service once; however, I decided against it and rode down to Kochi instead. In hindsight looks like it was a good decision. |
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29th March 2020, 09:47 | #38 | |||
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| Re: Triumph Motorcycles India : Is after-sales service killing this brand? Quote:
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Cheers Krishna | |||
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29th March 2020, 10:04 | #39 |
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| Re: Triumph Motorcycles India : Is after-sales service killing this brand?
Have been contemplating between the interceptor and the speed twin. Forum views against triumph was a dampener but seems triumph Cochin is good. Yet to decide. Been at it for some time now Last edited by khan_sultan : 29th March 2020 at 10:06. Reason: Fixed quote. |
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29th March 2020, 11:11 | #40 | |
BHPian | Re: Triumph Motorcycles India : Is after-sales service killing this brand? Quote:
Too much of city? Too much of highway? Just weekend breakfast rides? Long commute? See where you’re placed and go ahead. Check for any BS IV deals. Best time to buy I would say. Cheers Amey | |
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29th March 2020, 12:50 | #41 | |
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| Re: Triumph Motorcycles India : Is after-sales service killing this brand? Quote:
However, have you ridden the Speed Twin? How was your experience? Did you like the bike? It's a good product but perhaps not well suited for India due to the heat that the 1200cc engine produces. Please try riding it extensively in B2B traffic, if you haven't already. It's a bike meant for urban riding and not really for highway blasts as there's zero wind protection and a non-adjustable suspension with very less travel for our imperfect road surfaces. For a bike meant to be ridden within the city, it misses out on the most important aspect relevant to Indian traffic and weather conditions, which is good heat management. If you have liked the product and can live with the negatives (heating issue), by all means, please consider it seriously. A purchase needs to be done based on perceived merit of a product and not solely on the quality of servicing capability. Servicing can always be done outside at an independent garage, if need be. A parallel example for this situation is Skoda and VW. Even thought the aftersales experience sucks, they sell because the product has merit and can give a great driving experience along with exceptional build quality. | |
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29th March 2020, 15:58 | #42 | |||||||||||
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| Re: Triumph Motorcycles India : Is after-sales service killing this brand? Quote:
Having said that I still hope a good involvement from Triumph India team can fix this. I was going through the list that the owners came up with and I realised that there are so many low hanging and basic hygiene factors that can sort most of the issues, even without much of money invested. All it takes is a "Will" to fix it. Quote:
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I want other Triumph owners who has had "good" experience to come forward and tell their story also. Maybe then it would be easy for Triumph India to emulate the same across all the dealers and have a great experience for customers across the country. They have terrific bikes that have character, a set of customers who love and are passionate about their bikes. If the company also comes forward and supports the customers and bikes, am pretty sure the sales charts will go on fire with the new model's coming in. I for example is keenly watching the Tiger 900 launch, yes the Africa Twin Adventure version is also tempting for me, coz I am growing old and know the feeling of comfort that an auto box gives. But the outgoing model of Africa twin did not excite me, so I will test ride the new one and then decide between the two. (whoops there he goes again....) Last edited by Jaggu : 29th March 2020 at 16:02. | |||||||||||
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30th March 2020, 00:22 | #43 |
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| Re: Triumph Motorcycles India : Is after-sales service killing this brand? I wasn't aware Triumph dealers elsewhere were such a sorry lot. I'm reasonably satisfied with BU Bhandari at Pune, although there is definitely quite an appreciable room for improvement. The biggest hindrance appears to be Triumph India itself , which wants to play the conductor of the symphony but lacks the skill and/or motivation to. Moralfiber praised Mumbai's Honda Big Wing (?) dealer - what about the rest of the country? I was keen on 2 Honda models but the dealership in Pune has been so disinterested in selling, I can only imagine the service will be worse. Although I do remember reading some positive reports of the CBR650F service by , Rachit , I think. That said, I think Honda reliability and quality is overstated. I have been a Karizma owner and the plastics cracking, cam tensioner issues are well known and even the big Hondas have been known for cracking fairings at fastening points, as well as cam tensioner issues in the past. More recently, Fireblades have been listed for RR failures, and some of the Fireblade models have had high oil consumption (2008-9?) and false neutral complaints. Yamaha's clutch issues with the R1 are also well known. Kawasaki was criticised over cracking wheels for the early model (2004-2005) ZX-10R and Suzuki's traditional weakness has been brake fade after a few hard stops, plus the early model Hayabusa cracking its rear subframe when touring with a pillion. As for BMW - lot of blown S1000RR engines in the 2010-11 season, mostly by racers, with fewer such cases since 2012. One guy had 3 engine failures, the first time the engine totally destroyed, the other two he managed to rebuild. Need I mention the R1200GS shaft drive and front suspension collapse issues? In light of that, Triumph doesn't look that bad. They say if it's British and burns fossil fuel, it will leak oil . Luckily, post-2013 models seem to have fixed that at least. Last edited by Ricci : 30th March 2020 at 00:24. |
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30th March 2020, 11:04 | #44 |
BHPian | Re: Triumph Motorcycles India : Is after-sales service killing this brand?
I'd say take a long test ride and go with what your heart connects to. Both the bikes being considered are great and you can't go wrong with either. |
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30th March 2020, 12:36 | #45 | |
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| Re: Triumph Motorcycles India : Is after-sales service killing this brand? Another one that came by email to me Quote:
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