[saket77]

Originally Posted by VIZ

My Maruti alto car met with an accident two days back in NH44 after Thoppur Tollgate in Tamilnadu. A car which was going one vehicle before us decided to suddenly stop in the middle of the highway and all the vehicles at the back had to brake emergency. I managed to stop in time without hitting vehicle at the front but a Bolero from behind rear-ended my car, as it was hit by a Swift from behind.
Can you pls advise which option is best?
Should I check any other good service center near Bhavani, Erode district?

Hope you guys were all completely safe!

I think both the rear hatch & bonnet can be repaired if you want to get this repaired from your own pocket. The bumper would certainly need replacement. If you are claiming insurance through MASS, they will insist on changing these panels though.

Incidentally, someone from my family also had their Alto crashed in somewhat same manner last week but for much worse condition. The car was declared total loss as the front was extensively damaged. Thankfully, all of them escaped with minor injuries.

[VIZ]

Originally Posted by saket77

Hope you guys were all completely safe!

I think both the rear hatch & bonnet can be repaired if you want to get this repaired from your own pocket. The bumper would certainly need replacement.

Yeah, we are safe fortunately.
I checked with one more workshop nearby. He told me Bonnet can be repaired without replacing it. Overall quote of 23K. Not much difference in terms of cost.

My worry is that if I go ahead with MASS, will out-of-pocket cost go beyond 30K? They informed me that they can let me know the full expense only after opening the car to assess any impact.

Incidentally, someone from my family also had their Alto crashed in somewhat same manner last week but for much worse condition. The car was declared total loss as the front was extensively damaged. Thankfully, all of them escaped with minor injuries.

Thank God that they are safe in spite of such an impact.

[KiloAlpha]

Originally Posted by VIZ

... He told me Bonnet can be repaired without replacing it ...
They informed me that they can let me know the full expense only after opening the car to assess any impact.

Glad that all in the car were safe in this accident.
From a safety point of view, replacing the bonnet is a good idea as it is part of the front crumple zone crash structure. The rear hatch can be repaired instead of replacing it. However, Maruti is correct in saying that full damage can only be assessed after stripping out all trim and outer panels, as the chassis in the back could have been damaged and this damage is frequently not visible or obvious.

[Aroy]

Originally Posted by KiloAlpha

Glad that all in the car were safe in this accident.
From a safety point of view, replacing the bonnet is a good idea as it is part of the front crumple zone crash structure. The rear hatch can be repaired instead of replacing it. However, Maruti is correct in saying that full damage can only be assessed after stripping out all trim and outer panels, as the chassis in the back could have been damaged and this damage is frequently not visible or obvious.

In such impacts, structural damage occurs, as the whole shell is a part of the structure, unlike SUV with chassis, where the body is bolted on.

Normally small deformation can be straightened out using dedicated rigs (I have seen then in a few workshops in Delhi), but extensive deformation needs replacement.

So on the whole it is better to take the car to dealer and let them assess the damage and repair costs.

[VIZ]

I've given it to MASS for repair. They informed me that they need to replace skid plate, bumper, floor at the back, one back light and bonnet at the front. Awaiting insurance approval now.
Service man informed me that insurance usually asks for police complaint copy. I informed him that when I checked with Maruti insurance immediately after accident, they didn't inform that a police complaint is needed as no one was injured.
Fingers crossed to know if insurance goes through.

[ronford]

Originally Posted by VIZ

I've given it to MASS for repair. They informed me that they need to replace skid plate, bumper, floor at the back, one back light and bonnet at the front. Awaiting insurance approval now.
Service man informed me that insurance usually asks for police complaint copy. I informed him that when I checked with Maruti insurance immediately after accident, they didn't inform that a police complaint is needed as no one was injured.
Fingers crossed to know if insurance goes through.

Police complaint copy is not needed. I had a rear-end crash and the guy initially was co-operative and exchanged phone numbers. Later on, he started acting up and wasn't ready to compensate me for whatever was going out of my pocket after insurance. Eventually, had to wriggle out the $$$ by landing on his door after getting his address by doing some social engineering.

[VIZ]

Originally Posted by ronford

Police complaint copy is not needed.

Service center guy informed me that if police complaint copy is not there, insurance surveyor is asking me to get an affidavit from notary stating that accident has taken place. Since the car at front left immediately from the scene, I don't have its details or picture. Their bone of contention is to prove that front damage is caused by collision. Is it normal to produce affidavit in such cases?

[Tgo]

Originally Posted by VIZ

Service center guy informed me that if police complaint copy is not there, insurance surveyor is asking me to get an affidavit from notary stating that accident has taken place. Since the car at front left immediately from the scene, I don't have its details or picture. Their bone of contention is to prove that front damage is caused by collision. Is it normal to produce affidavit in such cases?

Yes. This is becoming common these days but only for claims over a certain amount. You will have to mention that any third party liability after repairing your car will be borne by you (in case other party involved presses charges at a later date). Ask for a sample affidavit from your workshop guy and draft one on the same lines. Print it on a stamp paper and get it signed by a notary.

[VIZ]

Originally Posted by Tgo

You will have to mention that any third party liability after repairing your car will be borne by you (in case other party involved presses charges at a later date). Ask for a sample affidavit from your workshop guy and draft one on the same lines. Print it on a stamp paper and get it signed by a notary.

Yeah, I did that and submitted the affidavit to service technician. But he is not answering how much should I pay from pocket after insurance. He is also non committal on how much insurance will cover. He informed me that he ordered the parts already. Initially he informed me that it won't cost more than 30k from my pocket. Now he says maximum it can go upto 40k and he mentioned that in job sheet as well. When I questioned him why he has put 40k in job sheet, he told me that is just an estimate and I need not worry and It will be less than that.

My thought process is that if it costs more than 30k, I'll give it to another workshop where they quoted 25k without insurance. But I'm not getting a definite number from MASS. How do I make sure that I get a close estimate of cost incurred from my pocket before they start the work?

[Tgo]

Originally Posted by VIZ

How do I make sure that I get a close estimate of cost incurred from my pocket before they start the work?

I think it should be under 30k. The reason the other shop said it will be under 25k is probably they have the liberty of fixing the dents out and using parts from totalled cars/scrapyard salvaged parts. MASS does not have that liberty and will have to use new parts (bonnet, rear hatch door and floor etc.) altogether.

The insurance guys will only determine whether there was any damage on the parts that will be replaced earlier. In that case they might not cover replacement of that part. Something like scuffs on bumper is okay but things like cracked tail lamp before the incident will make them leave that out of the cover. They go through the pics surveyors take while renewing insurance. Most of the time if you got it renewed before expiry of previous year’s claim then there are no pictures of the car with any of the insurance companies and you will be on the safe side.

Like in my case they didn’t see the previous pictures but there was a bird hit on the screen and damage to front end too. There were 2 points of a impact on the windshield one from the incident and one from an earlier rock chip just a few days before the incident. unfortunately the were on diagonally opposite ends of the windshield and were difficult to explain for the surveyor on his report. I had to pay for the new windshield from my pocket. But everything from the front end damage was covered which was the larger part of the claim.

[VIZ]

Update on body works:
Car was delivered on 24th. Approximately 20 days later.
Front bumper, bonnet, one head light at the front, rear bumper, skid plate, back trunk except for the glass, floor were changed. I was charged 26k apart from insurance coverage.

[raj_1787]

Dear Fellow members,

This post is to seek guidance regarding an accidental damage to my 2012 Sunny XLD.
The car has done 70K on the odo and runs tight.

Last sunday it met with an accident, where right side of the car hit a central divider roughly at a speed of 10 - 15 KMPH. The car was immobile post accident as there was severe damage to suspension. The car was towed to Etco Nissan, Goregaon and claim was registered with Reliance.

There was visual damage to the following and it has been approved by the surveyor:

RHS lower arm (Rs. 2500), RHS link rod (Rs. 2100), RHS wheel rim (Rs. 1700), RHS tyre (Rs. 5500), RHS wheel cap (Rs. 1200), bumper (replace) (Rs. 4000), subframe (replace) (Rs. 8000), balance rod (replace) (Rs. 2200), RHS fender (repair), RHS door (repair), RHS running board (repair) and other misc components like running fender lining etc.

While these parts have been replaced (Balance rod is in back order and awaited), the car was lined up for alignment to check any further damages to axle, knuckle, steering.

Thankfully everything was ok, but surprisingly the camber of LHS was out. This means that during the jump on divider, the left strut could have been damaged during the jump on divider.

However, the insurance company is stating that they cannot approve it as there is no visible damage on LHS.

Following are the options I have and I need suggestions:
1) Fight it out with insurance company, and get the strut approved. Will need inputs on how to fight this further
2) Pay from pocket and get the strut replaced (Rs. 2700 per strut) Plus labor
3) My regular alignment buddy (Trevor from straight line, Mumbai) suggests that once the repairs are over, I can take the car to him and he will take the strut on lathe to increase the adjustment play and camber can be brought in range

Further, in option 1 even if the insurance company approves the LHS strut, I will have to pay for RHS strut out of pocket, I would like to change both struts to maintain good balance.

Also, for those thinking that if RHS lower arm and RHS link rod are being replaced, LHS should also be replaced for healthy suspension, I would like to share that both lower arms were replaced just a fortnight ago and hence LHS lower arm is almost new, and for LHS link rod, I am getting it replaced out of pocket.

[makaarandsaraf]

Hello Everyone,
Never thought that I will need to post on this thread, but if its needed its needed. I have a Honda Amaze 2015 registered retrofitted with Lovato CNG kit. The car has run upto 96000 kms (I am the third owner). It was rear ended on Saturday by a speeding EECO after I stopped my car due to the Hyundai Venue ahead of me applying brakes.

The EECO driver blamed me that I had braked too urgently and he could not stop the car in time. This accident happened at Arthur Road in Mumbai opposite the jail and this stretch always has a lot of traffic. So the vehicles here are always crawling, so the EECO driver must have definitely been over speeding and/or must have not been paying attention, as a result the accident occurred.
The car has suffered extensive damage to the rear bumper and the front bumper also has got damaged because this is the second time that it has taken a hit after hitting the Venue in front. Also the bonnet has received a minor but noticeable dent at the very beginning wher it meets the bumper.


My FNG fellow referred me to another FNG which specializes in Denting and Painting and this person has quoted me around 15k for the material and labour for the parts that will be covered under insurance and another around 5k for the third party bumpers. He is saying that despite his attempts to do a good job there might be colour mismatch and I should think about having the car repainted as a whole.
Needed your advise whether I should go ahead with his suggestion or should only get the work done which will be covered under insurance. Another thing, can the bumpers be repaired or will they need to be replaced only? I have comprehensive insurance, so plastic parts will be costing me 50 percent payment. Please advice

[superleggera13]

Hi all,
Need your suggestion in doing a dent cum paint job in Noida. Got side linned a little bit on a platform and my running board got dented with some scratches.
I'm not claiming insurance for these cheap stuffs.

I've inquired a paint shop near sec. 63 (Lalaji dent & paint shop), the quote was 2.2k.
I quickly opened Go mechanic app and checked, it was 2.3k with some discounts taking it to less than 2k.

Should I go with Go mechanic or some local paint shop ?

Also, just recently, I've seen a thread on World of service - Noida. Should I try going there?

Need your suggestions guys 🙏

[moh1t]

Hi folks

My wife got into an argument with a wall last month, resulting in some bruising to our harrier's left rear passenger door.

https://youtube.com/video/nW6EnoKuyFk

https://youtube.com/video/BtDE-EXvhQQ


Looking at the damange above, would you recommend I get the entire door re-painted at the service center, at the approximate cost of ~15K or should I get this done outside? I've never gotten a paint job done before so I'm not sure if a third party paint shop will be able to match the colour.

The body shop incharge at Zedex Tata (gurgaon, haryana) said he would need the car for a week minimum if it's an insurance claim, or 4 workings days if it's self paid. The car is only free for the next 4 working days, so self-paid is the only option I have.