Fed up of Cheating / Short fueling by Petrol Pumps? Look here

dadu · 2nd October 2008, 16:24

Although I could have posted along with so many ongoing Fuel cheating threads, but this Complaint/ Suggestion initiative from the OMC's needs a special attention here and direct visibility.

Fed up of Cheating / Short fueling by Petrol Pumps? Look here-getimage.png

Please do not hesitate to make a complaint and put forward your suggestions to them.

The one I am already planning to call, is for a single dispenser of Petrol/ Diesel each for self-use customers using their Credit cards/ Petro cards.

snaronikar · 2nd October 2008, 16:48

That's a good move. Hope the govt will act after we complaining. I'am sure to complain as we never get the normal petrol at the fuel station. They always inform no stocks...

abhinav.gupta88 · 2nd October 2008, 18:28

I dont think this will do any good.

This is just to give customers some hope , but they will be shattered.

In India , complaint cares just dont do anything.
Thats what i believe

GTO · 2nd October 2008, 18:29

Thanks for the headsup! If and when I do have a problem with adulterated fuel, you can count on me to lodge a complaint. Generally within the city, I fill up at a trusted IOC pump where I have never had an issue. For highway trips....well, that's another story.

Quote:

Originally Posted by abhinav.gupta88

This is just to give customers some hope , but they will be shattered.

In India , complaint cares just dont do anything.
Thats what i believe

Pessimism isn't the right attitude to start something with. If all of us think on these lines, then their phones wont receive any complaints. Lets first try it out, gauge the reaction and then pass our judgement.

nitroxx · 2nd October 2008, 19:43

I second GTO, there's the HP pump on the expressway that needs to put through the scanner for adulterated fuel. I think I'll start with that one.

And IOC is the best fuel you can get in the market, so I'm on the same pace with him on that one too.

speedzak · 2nd October 2008, 19:56

A very good service this is.
They accept all kinds of complaints and suggestions.
I made a call to complain about fuel pumps not ready to fill air.

The operator was very friendly and patient to listen to my complaint. Now, I hope they follow it up well too.

dadu · 2nd October 2008, 20:04

Perhaps its time to change, I had made an online complaint quite sometime back and got a response from them with the action they had taken.

If we complain there is atleast some possibility of action, without it there's nothing.

Like the Bhagvad Geeta says " Karm kiye Ja, phal ki Iccha Mat Kar".

Quote:

Originally Posted by abhinav.gupta88

I dont think this will do any good.

This is just to give customers some hope , but they will be shattered.

In India , complaint cares just dont do anything.
Thats what i believe

Sowmya · 3rd October 2008, 00:21

Good Move. But people need to act. Today they might not listen when 1-2 people call. But tomorrow they has to listen when 5-10 people calls up.
Leave the "CHALTA HAI ATTITUDE". Ask for what you supposed to get...

By the way where did you got the PIC...

The Hindu : National : Oil companies to launch cell to address consumer grievances today

PIB Press Release

Its started from 2 nd OCT

Eddy · 3rd October 2008, 00:33

I have a suggestion for these companies. The phone numbers they have mentioned are only accessible from BSNL/MTNL lines.

How many of us have mobile connections from the above ? I think they should have opened it up for other big operators like Airtel, Reliance etc. Would have been more customer friendly.

sajands · 3rd October 2008, 02:07

I fill my Verna at the IOC COCO 24 bunk in BTM Layout and till now no complaints on milage front or on the service at that bunk. I really hope that this service really helps and HP bunk outlets pull up their socks.

The Pic says that only bharath petroleum toll free number says accessible from BSNL/MTNL lines, wonder if its the same for IOC and HP.

HappyWheels · 3rd October 2008, 09:22

A good initiative. Regardless of the doubt if it will be completely effective from day one, it is a good step in the right direction.

We now know that the companies at least feel that their consumers issues needs to be addressed.

Thanks for sharing the info, Dadu.

ashthedivx · 3rd October 2008, 09:45

After setting up anti-corruption helpline this is another very nice initiative taken by government/companies.

I hope things should work-on in the desired way or with perfect spirit, as being ran by government it might end with a crash

muralisk · 3rd October 2008, 09:59

Finally, there is a hope to see that the consumers are not cheated by the dealers. I don't expect it to completely stop, but am sure that it will act as a deterrent for the dealers. I think we all should use this facility and ensure that the concerned authorities are aware of the problems we consumers are facing.

dadu · 3rd October 2008, 10:28

Sorry, forgot to put the Source, its from TOI epaper dated 2nd Oct2008.

Quote:

Originally Posted by Sowmya

By the way where did you got the PIC...

The Hindu : National : Oil companies to launch cell to address consumer grievances today

PIB Press Release

Its started from 2 nd OCT

esteem_lover · 3rd October 2008, 10:33

Quote:

Originally Posted by speedzak

A very good service this is.
They accept all kinds of complaints and suggestions.
I made a call to complain about fuel pumps not ready to fill air.

The operator was very friendly and patient to listen to my complaint. Now, I hope they follow it up well too.

So how different is this going to be from the email complaints that many (including me) have already sent ?

2nd October 2008, 16:24	#1
dadu Senior - BHPian Join Date: May 2007 Location: Bangalore Posts: 3,803 Thanked: 463 Times View My Garage	Fed up of Cheating / Short fueling by Petrol Pumps? Look here Although I could have posted along with so many ongoing Fuel cheating threads, but this Complaint/ Suggestion initiative from the OMC's needs a special attention here and direct visibility. Please do not hesitate to make a complaint and put forward your suggestions to them. The one I am already planning to call, is for a single dispenser of Petrol/ Diesel each for self-use customers using their Credit cards/ Petro cards.
	(1) Thanks

2nd October 2008, 16:48	#2
snaronikar Senior - BHPian Join Date: Jun 2007 Location: Bengaluru Posts: 2,845 Thanked: 31 Times View My Garage	That's a good move. Hope the govt will act after we complaining. I'am sure to complain as we never get the normal petrol at the fuel station. They always inform no stocks...
	() Thanks

2nd October 2008, 18:28	#3
abhinav.gupta88 Senior - BHPian Join Date: Sep 2007 Location: Delhi , India Posts: 4,090 Thanked: 341 Times View My Garage	I dont think this will do any good. This is just to give customers some hope , but they will be shattered. In India , complaint cares just dont do anything. Thats what i believe
	() Thanks

2nd October 2008, 19:43	#5
nitroxx Awaiting Email Confirmation Join Date: Nov 2004 Location: DXB Posts: 815 Thanked: 31 Times View My Garage	I second GTO, there's the HP pump on the expressway that needs to put through the scanner for adulterated fuel. I think I'll start with that one. And IOC is the best fuel you can get in the market, so I'm on the same pace with him on that one too.
	() Thanks

2nd October 2008, 19:56	#6
speedzak BANNED Join Date: Mar 2006 Location: India Posts: 4,346 Thanked: 28 Times	A very good service this is. They accept all kinds of complaints and suggestions. I made a call to complain about fuel pumps not ready to fill air. The operator was very friendly and patient to listen to my complaint. Now, I hope they follow it up well too.
	() Thanks

3rd October 2008, 00:21	#8
Sowmya BHPian Join Date: May 2007 Location: Bangalore Posts: 493 Thanked: 19 Times View My Garage	Good Move. But people need to act. Today they might not listen when 1-2 people call. But tomorrow they has to listen when 5-10 people calls up. Leave the "CHALTA HAI ATTITUDE". Ask for what you supposed to get... By the way where did you got the PIC... The Hindu : National : Oil companies to launch cell to address consumer grievances today PIB Press Release Its started from 2 nd OCT Last edited by Rehaan : 3rd October 2008 at 00:44. Reason: Posts merged. Please use the EDIT button to add to an existing post within 20 minutes instead of postnig another consecutive post.
	() Thanks

3rd October 2008, 00:33	#9
Eddy Team-BHP Support Join Date: Apr 2007 Location: Singapore Posts: 9,559 Thanked: 14,518 Times	I have a suggestion for these companies. The phone numbers they have mentioned are only accessible from BSNL/MTNL lines. How many of us have mobile connections from the above ? I think they should have opened it up for other big operators like Airtel, Reliance etc. Would have been more customer friendly.
	() Thanks

3rd October 2008, 02:07	#10
sajands BHPian Join Date: Mar 2005 Location: Bangalore Posts: 967 Thanked: 454 Times View My Garage	I fill my Verna at the IOC COCO 24 bunk in BTM Layout and till now no complaints on milage front or on the service at that bunk. I really hope that this service really helps and HP bunk outlets pull up their socks. The Pic says that only bharath petroleum toll free number says accessible from BSNL/MTNL lines, wonder if its the same for IOC and HP.
	() Thanks

3rd October 2008, 09:22	#11
HappyWheels Senior - BHPian Join Date: Dec 2007 Location: Bangalore Posts: 4,145 Thanked: 571 Times	A good initiative. Regardless of the doubt if it will be completely effective from day one, it is a good step in the right direction. We now know that the companies at least feel that their consumers issues needs to be addressed. Thanks for sharing the info, Dadu.
	() Thanks

3rd October 2008, 09:45	#12
ashthedivx Senior - BHPian Join Date: Feb 2007 Location: Delhi Posts: 1,359 Thanked: 24 Times	After setting up anti-corruption helpline this is another very nice initiative taken by government/companies. I hope things should work-on in the desired way or with perfect spirit, as being ran by government it might end with a crash
	() Thanks

3rd October 2008, 09:59	#13
muralisk BHPian Join Date: Nov 2006 Location: Hyderabad, Bangalore Posts: 711 Thanked: 13 Times View My Garage	Finally, there is a hope to see that the consumers are not cheated by the dealers. I don't expect it to completely stop, but am sure that it will act as a deterrent for the dealers. I think we all should use this facility and ensure that the concerned authorities are aware of the problems we consumers are facing.
	() Thanks