[bluevolt]

I received an SMS today from Delhi traffic police stating a violation of the stop line. I logged on to the Delhi traffic police challan portal and logged in my car's details to check the challan. Surprisingly there were 3 more challans but I received a message for only one. All of these notices are under 60 days.



One challan was for overspeeding as well. Both of these challans had evidence attached (i.e. the photo of my car) along with the option to pay online so I did the same and saved the payment receipt.

Now there is another challan but there is no payment option, nor challan notice is attached (unlike above two challans). The proof doesn't have an image attached to it either. 'Court' is mentioned under the payment tab and upon clicking, it shows 'Pending in Court'.

Below are my queries for this case -

What does this mean?
How do I raise a dispute in this case?
Is it like some bug in their system
Should I ignore this as there is evidence attached against the notice?
Can I ask for proof i.e the image as I got in other notices to assure it as a valid challan?





The catch here is that I have checked other car details as well and got 3 same challans with the same attributes (no notice, no payment option, status 'Court' under payment tab). The location of this is the same redlight.

So, all in all, I got multiple challans for red light jumping at the same location red light where the light was not functioning (blinking free) but the camera was!

The second issue is for a challan that I submitted in Nov'19 and when I checked that time, there were no pending challans against the car. I even have a payment receipt copy. That notice is still appearing under the list and 'Court' is mentioned under payment tab (the second notice in the screenshot dated Jul
19). Below are my queries for this situation -
I am not able to make what this stuff is all about?
How do I approach in this scenario?
Can this be a bug?

While this e-challan was all about convenience, such kinds of ambiguities are only adding to the trouble to citizens!

[Dry Ice]

Something is definitely up at DTP. I am seeing a lot of users reporting similar things on social media.

Posted an example on the other thread (Delhi police launch e-challan & e-payment system) sometime back.

You can try to contact DTP helpline at 011-2584444 to understand this. Got this from the standard response they seem to be giving to everyone raising an issue.

[Eddy]

I checked and I seem to have the same problem. Two challans from Feb and March for overspeeding and jumping a red light.

The overspeeding one has a photograph attached of my car. The red light jump has no proof. None of them have an amount mentioned. No option to pay online as well, it says "Pending In Court".

What should be the next action from my side?

[bluevolt]

Originally Posted by Dry Ice

You can try to contact DTP helpline at 011-2584444 to understand this. Got this from the standard response they seem to be giving to everyone raising an issue.

Originally Posted by Eddy

The overspeeding one has a photograph attached of my car. The red light jump has no proof. None of them have an amount mentioned. No option to pay online as well, it says "Pending In Court".

What should be the next action from my side?

I posted on DTP's twitter handle and as expected got this reply. I am planning to send an mail to given email address to document issue and will then call them as well.

Please let me know what response you get and any further advice to resolve this issue.

[Eddy]

Originally Posted by bluevolt

I posted on DTP's twitter handle and as expected got this reply. I am planning to send an mail to given email address to document issue and will then call them as well.

Please let me know what response you get and any further advice to resolve this issue.

I called the number mentioned in the tweet. The gentleman asked me to call 011-25845507, which is continuously busy. Will update if I get through.

[bluevolt]

Originally Posted by Eddy

I called the number mentioned in the tweet. The gentleman asked me to call 011-25845507, which is continuously busy. Will update if I get through.

I don't expect anyone to pick the calls so thought of formally documenting the issue and sent an email to tinbt-dtp@nic.in and dcptnr-dtp@nic.in explaining my case and registering the grievance.

I will not be paying any challan unless they provide evidence image of my car skipping a red light and a formal notice pdf attached to it.

Also, provided them payment receipts of another challan which is still appearing under my car's registration number and ask them to withdraw the same.

Let's see what they respond but the ball is in their court and as a responsible citizen, I have documented and reached out to concerned authority for clarifying the ambiguities around the notices.

[J4J]

I have been in a similar situation. What I have observed is that, after the cameras have been installed, many left turns are now not free(even the ones which have proper lane division with dividers).
These may be counted as red light violations. I have seen in many instances, where the turn was free (it was written as free earlier but the board is not visible/no more), people use it as a free left turn even now.
However when I observe the green light, it shows left turn also as green(this is for the light installed perpendicular to the road on all the lanes and not the ones which is positioned after the crossing where we usually look).
Many people don't know this and it makes things very confusing.
I have also seen many times when traffic lights were not functioning and I always wondered if cameras knew this. The violation proof does not have any image of the red light which makes it very difficult to prove it.

I have stopped taking free left turns long time back.
If I spot any such red light issue I try to save the recording of that part, so that if any challan comes later on, I have some proof. However i have missed doing this many times as this is a very daunting task i.e.. to extract that part from dashcam footage and save it.
I have witnessed an incident when my cab was stationed in a red light. The timer came to 0 and the car went 2 metres ahead but light didn't turn green. He was at the stop line and he got a challan for red light jumping.
This has happened more than once. Now I warn all cab drivers going through that red light to be cautious.

[bluevolt]

Originally Posted by J4J

I have been in a similar situation. .

So how you got rid of the situation? I mean, did you paid such challans or approached authorities?

[J4J]

Originally Posted by bluevolt

So how you got rid of the situation? I mean, did you paid such challans or approached authorities?

My challan was issued 1 year before. It also didn't have any photograph. I had the payment option directly on the website. I paid the fine. I wanted to raise a complaint however didn't do that. After that I try to save my dashcam recordings for 3-4 months (as I had received the challan after 2 months).

One of my friend got challaned recently and his license was impounded by the official. He was asked to wait some time before receiving a link to pay the challan. He paid it online through e-court then went to the police station to collect his license.

There is a virtual court website also. You can check the status of the challan there.
http://vcourts.gov.in/virtualcourt/

Please keep screenshots of the same with date and time.
Regarding the photograph, I have seen that after a few days the photographs become visible.

[revvharder]

@Eddy @bluevolt Please keep me in loop with the proceedings, even I have received 3 Challans in previous month out of which I have paid 2 as they were for overspeeding but 1 is for Redlight jumping and has no evidence attached to it. I will send an email too.

[Eddy]

Originally Posted by revvharder

@Eddy @bluevolt Please keep me in loop with the proceedings, even I have received 3 Challans in previous month out of which I have paid 2 as they were for overspeeding but 1 is for Redlight jumping and has no evidence attached to it. I will send an email too.

Will do. How much did you pay for the overspeeding challans?

[revvharder]

Originally Posted by Eddy

Will do. How much did you pay for the overspeeding challans?

Rs. 2000 each for the speeding fines.

[Bhatia.D17]

Originally Posted by bluevolt

Now there is another challan but there is no payment option, nor challan notice is attached (unlike above two challans). The proof doesn't have an image attached to it either. 'Court' is mentioned under the payment tab and upon clicking, it shows 'Pending in Court'.

I have received a challan yesterday with exactly the same problem.
No photo available, 'Pending in Court' displayed on clicking the Payment Tab.

[revved_up]

Same issue with me. I got a sms about overspeeding ticket. When i logged in, i saw another one from Feb for which I never received a sms. The only option visible is court there.

To make things bad, when i check image for this challan, it is not our car.
The car in the pic has registration plate - DL12CN**** whereas ours is DL12CM.

What do i do to get this corrected?

[drmohitg]

Originally Posted by revved_up

Same issue with me. I got a sms about overspeeding ticket. When i logged in, i saw another one from Feb for which I never received a sms. The only option visible is court there.

To make things bad, when i check image for this challan, it is not our car.
The car in the pic has registration plate - DL12CN**** whereas ours is DL12CM.

I had this same issue where I was sent a challan due to a letter on the number plate being incorrectly read. Amusingly, in my case DL7CM was read as DL7CN ( is it possible that the glitch is between these 2 alphabets?).

Anyways what I visited their office and they told me to mail them. This was almost a year back and I sent them a mail attaching my car's front and rear picture, RC photo and the challan photo along with the actual car details of the offended as per the VAHAAN app. They never replied back but the challan is no longer shown in my car's account. So I guess they removed it.