Voted yes but the thread title needs to be amended to, "Would you tip Uber / Ola / Meru drivers if their service was excellent?".
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Originally Posted by Eddy I see the obvious advantage in tipping.
But Uber also rates its riders, basis the feedback from the drivers. The rating will now be directly proportional to the tip you leave, unless the cab companies do not reveal the tip amount before the rating is recorded. |
Quote:
Originally Posted by GTO I do, actually. Like I said, I'm a big tipping guy and am always tipping around. Including delivery boys who come home, fuel pump staff, domestic help in my house, the cook, watchmen etc. I drive my family up the wall with the way I tip. Or drivers can see the tip amount after rating the rider?
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Quote:
Originally Posted by ashis89
I gave it a lot of thought and then realized 'tips' was something I hadn't given anyone so far. I was using a corporate Amex card for all payments, which apparently didn't allow me to add any tips for Uber payments. I never gave tips in cash which I thought may look bad/awkward. The day I left the US, my rating was at 4.1. |
I. Does the Uber driver rate the Uber rider before or after knowing if the rider added a tip to their trip fare?
From what I have checked in the internet, the answer is 'BEFORE'. Please check the below links for more details. The Driver can call Uber and change the rating later.
If you think otherwise or if rules are different for India, please share the source of the information so it'll help clarify.
Link: https://www.ridester.com/uber-tipping/
"Does Tipping Affect Passenger Ratings?
It’s hard to say for sure, and this is a very highly contested topic among drivers.
Before Uber allowed tipping, there were drivers who said they’d never rate a passenger 5 stars unless they gave a tip. That’s back when all tips were cash and given at the end of a ride. But now that tipping can be done through the Uber app, drivers won’t know that you tipped until after they’ve rated you.
But as part of Uber’s 180 Days of Change – Uber gave drivers the right to rate trips retroactively. If a driver “realizes” he rated a passenger too highly, he can contact Uber and say he’d like to change his rating. So on the off chance that you really rubbed the driver the wrong way and he found out later that you didn’t tip, he could potentially lower your rating after the fact.
If you desperately want your rating to improve, the best way to do it is to give drivers a cash tip – before the trip ends. Almost all drivers will rate passengers 5 stars if they know for sure they tipped. And the only way they can know for sure – before they rate you – is if you tip them in cash before the trip ends.
With that said, it’s very unlikely that your rating will suffer much if you don’t tip. Most drivers are not going to contact Uber afterwards to change their rating.
Here’s the sequence of what the driver sees and knows.
When you get dropped off at your destination, the driver slides a button over on the Uber driver app that officially ends the trip. Immediately after he does that, he is taken to a screen where he has to rate you.
He cannot do anything else until he completes this step. He can’t get a call from a new passenger until he finishes this process. He has to rate you before he can do anything else.
Once he ends the trip and rates you, you then have several days to rate him and leave him a tip. The sad truth is, most passengers never rate or leave a tip for their driver. And this affects how drivers perceive passengers and makes them more likely to leave something less than 5 stars.
Since he won’t know if you tipped until sometimes days later, his rating will be based on his feeling toward you when you get out of the car. The very best way to improve your rating is to simply say a cheerful good-bye and thank him for his service.
More than likely when you do that, you’ll get a 5-star rating. Add a nice compliment in there, like, “nice trip” and he’ll be even more likely to give you 5 stars.
Don’t tell the driver you’re going to tip though. Some passengers want to tell drivers they’re going to leave a tip because they know drivers won’t know until later – so they think by promising a tip the driver will give them 5 stars.
However, most drivers seem to believe that if a passenger says they’re going to tip – that’s a sure sign that they’re not. They might therefore rate you 4 stars just to retaliate against you in advance for making a promise they don’t believe you’re going to keep.
But don’t blame them. They have picked up this practice from experience. Too many riders have promised tips then never materialized."
Some more information around Uber and Tips.
Link: https://www.quora.com/With-Ubers-new...-they-rate-you Link: https://www.reddit.com/r/uber/commen...to_seeing_tip/ Link: https://www.nbcnews.com/tech/tech-ne...rating-n780631 Link: https://ride.guru/content/newsroom/c...how-much-i-tip II. Tipping as a culture in the USA
Apparently the approach has been to have low wages and then have tips to make up for the deficit. I don't think this is the right culture or approach but things being the way they are, I would happily tip for good service.
III. Tipping as a culture in Australia and NewZealand
Uber kicked up a storm by launching the tip feature in down under. The culture here is to let people earn the right wages and don't leave them at the mercy of tips. The push is for Uber to increase the fare and make it more viable for the drivers instead of leaving it to the riders to feel obligated to tip. I won't be surprised if Uber actually removes the Tip feature here.
Link:
https://www.smartcompany.com.au/peop...ing-australia/
Link:
https://www.australianfrequentflyer....ing-australia/ IV. Tipping as a culture in India
1. Remember the days when Auto drivers in TamilNadu NEVER EVER returned change for a trip? Trip costed Rs.45; and you gave a Rs.50 note to the driver and YOU just walk away. Don't expect for the Rs.5 back.
2. Remember the time around festivals when strangers would ring the bell and ask for gift money claiming they were the sweepers, neighbourhood gurka etc.?
3. Is there any government service that can be got without greasing palms?
Things like the above have in general left a really bad name for tipping in India.
However, like GTO has explained in his post, I strongly believe in incentivising people for good services. There's a difference between feeling obligated to tip and a desire to tip because the person deserved it.
Specific to Uber India, in my personal experience, only the Uber Black cars were well maintained and drivers were always professional and courteous. The rickety Indicas and Dzires in the Uber Go fleet won't get my tips.
In general, the wage parity in India is very high. Please take a moment to think about the wages earned by the Uber driver or valet driver at the star hotel or the service advisor at the car service centre. If you think they've done a good job, thank them verbally, rate them well and if possible tip them monetarily. A little bit of motivation and positive encouragement will help the ones who go the extra mile to do an even better job and grow.